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Emby App Not Opening on Apple TV


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#21 Ohadian OFFLINE  

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Posted 05 June 2019 - 06:21 AM

any update on the issue? im using the last server's version and an apple TV 4gen. no go.



#22 Senna OFFLINE  

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Posted 05 June 2019 - 07:07 AM

any update on the issue? im using the last server's version and an apple TV 4gen. no go.

Specify Emby server platform and Emby Server version number.



#23 Ohadian OFFLINE  

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Posted 10 June 2019 - 03:54 PM

PC windows 10 

server version is 4.1.1.0



#24 ebr OFFLINE  

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Posted 10 June 2019 - 04:36 PM

You have tried re-starting the server, correct?



#25 Ohadian OFFLINE  

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Posted 15 June 2019 - 01:50 AM

yes, restarting, reinstalling both server and apps. the app just doesnt load. it shows the emby logo and then goes back to the home screen. 



#26 ebr OFFLINE  

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Posted 15 June 2019 - 09:36 AM

And what version of the server and app do you have?  Also, you do have an active internet connection, correct?

 

The previous reports of this issue were resolved so whatever you are seeing is something else and we need to discover that.

 

Thanks.



#27 thoreed OFFLINE  

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Posted 16 June 2019 - 12:19 PM

And what version of the server and app do you have?  Also, you do have an active internet connection, correct?

 

The previous reports of this issue were resolved so whatever you are seeing is something else and we need to discover that.

 

Thanks.

 

I am having exactly the same problem.  My server version is Synology 4.1.1.0-1.

 

The problem is happening even with an active internet connection, but my understanding is that Emby does not require an internet connection in order to access content on the local LAN - is that not correct?

 

Please let me know if you need any further details to investigate the problem.

 

Thanks



#28 ebr OFFLINE  

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Posted 17 June 2019 - 09:46 AM

The problem is happening even with an active internet connection, but my understanding is that Emby does not require an internet connection in order to access content on the local LAN - is that not correct?

 

At this time this specific app is using an Apple technology that does require internet access.



#29 thoreed OFFLINE  

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Posted 17 June 2019 - 11:33 AM

At this time this specific app is using an Apple technology that does require internet access.

 

Is there any way to get around this?  I use Emby to access my video library on a boat that does not have access to the internet when not close to shore.  VLC for Apple TV seems to access the Emby library fine without internet access - is there any way to get the Emby App to do the same?

 

Many thanks.



#30 ebr OFFLINE  

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Posted 17 June 2019 - 11:56 AM

Is there any way to get around this?  I use Emby to access my video library on a boat that does not have access to the internet when not close to shore.  VLC for Apple TV seems to access the Emby library fine without internet access - is there any way to get the Emby App to do the same?

 

Many thanks.

 

We hope to try to get around it in the future with some trickery on our part but the technology we've used from Apple is an online app delivery method so there is no way around it right now.



#31 thoreed OFFLINE  

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Posted 17 June 2019 - 12:44 PM

We hope to try to get around it in the future with some trickery on our part but the technology we've used from Apple is an online app delivery method so there is no way around it right now.

 

Ok - thank you for the quick response.



#32 Ohadian OFFLINE  

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Posted 18 June 2019 - 09:08 AM

yes, i have an active internet connection. last version of the server on my win10 PC (4.1.1.0)

 

it used to work late last year but haven't used it since then. now the app on the Apple TV wont even open. tried resetting, restarting, reinstalling. nothing helps. 



#33 Luke OFFLINE  

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Posted 25 June 2019 - 02:34 PM

Apologies for the delay. We are looking into this. Thanks for reporting.



#34 ebr OFFLINE  

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Posted 09 July 2019 - 02:26 PM

@Ohadian Are you willing to try the beta version of the app to see if it works for you?

 

If so, please PM me your Apple ID for the device.

 

Thanks.






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