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Emby Connection Failure this week on Synology

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#21 hollerme OFFLINE  

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Posted 21 February 2019 - 12:39 PM

Hi both, I'm trying to reinstall Emby on the Synology and had a quick question - regarding my Emby Connect username would that be the username I see on the Synology or my own username here (i.e. hollerme)?



#22 Luke OFFLINE  

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Posted 21 February 2019 - 12:48 PM

Your username here.
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#23 hollerme OFFLINE  

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Posted 21 February 2019 - 01:45 PM

Okay, interesting development:

 

I reinstalled Emby on the Synology and on the homepage of Emby saw 2 Synology servers - one is the problematic server which I can't access. The 2nd however works and it is right now scanning my media.

 

Is there any way to remove the problematic server and move my Emby Premiere to my new one?

 

 

 

Your username here.



#24 Luke OFFLINE  

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Posted 21 February 2019 - 01:56 PM

Hi, you can remove servers from the server selection screen.

 

Then in the server dashboard of the new server, you can setup your Emby Premiere key just like you did on the first one. Please let us know if this helps. Thanks.



#25 hollerme OFFLINE  

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Posted 21 February 2019 - 02:24 PM

None of the servers are working again. 

 

I deleted them both now and typed in: 192.168.1.98 (Port: 8096)

 

  5c6eec74165bb_embylibrary.jpg

 

But got a connection failure message.

 

Am I typing in the wrong figures?

 

5c6eecb94ef44_embyconnect.jpg



#26 Luke OFFLINE  

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Posted 21 February 2019 - 02:26 PM

@hollerme, are you sure the ip address is correct for your server? Occasionally in some environments the server dashboard can detect the wrong address.



#27 hollerme OFFLINE  

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Posted 21 February 2019 - 02:44 PM

It was but for some reason I could only get it work when I went back to Synology and opened Emby from there.

 

I also managed to update to Emby Premiere on it so hopefully it's been sorted but will wait a couple of hours and try again.

 

@hollerme, are you sure the ip address is correct for your server? Occasionally in some environments the server dashboard can detect the wrong address.



#28 hollerme OFFLINE  

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Posted 21 February 2019 - 06:25 PM

It's working so far - thank you all for this, I am utterly grateful for each and every one of you for taking the time to reply and Luke for his continued help (I've had queries in the past which he resolved).

 

I have a new issue though - when I try to forward a film (or if trying from a laptop click a later moment in time) it doesn't work and instead plays the whole media from the beginning. Is there any reason this is happening and how can I fix it?



#29 Luke OFFLINE  

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Posted 22 February 2019 - 02:29 AM

 

 

when I try to forward a film (or if trying from a laptop click a later moment in time) it doesn't work and instead plays the whole media from the beginning. Is there any reason this is happening and how can I fix it?

 

Can you please go over an example? What media, what app?



#30 hollerme OFFLINE  

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Posted 22 February 2019 - 04:02 AM

It's on Emby itself, whether I am playing it directly from my laptop or streaming it to the TV via Chromecast.

 

So for instance I tested Face/Off which plays except when I decided to click later in the timeline it instead reset to 00:00 and started from beginning. I tested it then with Die Hard with a Vengeance and had the same issue.

 

Can you please go over an example? What media, what app?



#31 Luke OFFLINE  

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Posted 22 February 2019 - 02:57 PM

Ok, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !







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