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Emby Freezes when changing Sort


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#1 snodrog742 OFFLINE  

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Posted 12 February 2019 - 10:16 PM

One of our users is reporting Emby freezes when changing Sort option in any section.

 



#2 Luke OFFLINE  

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Posted 13 February 2019 - 02:26 PM

@FrostByte are you able to reproduce this?



#3 FrostByte OFFLINE  

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Posted 13 February 2019 - 04:36 PM

Yes, I'm able to duplicate this on Xbox One using the steps from the OP's video

 

app v1.1.244

Server 4.1.0.8-1-beta

 

Steps

Start app

Navigate to Movies then All Movies

scroll up to Sort Options

Change Ascending to Descending

Click B to go back to All Movies

App locks up and never comes back (I waited over 10 min once before killing the app)

 

I can't reproduce on Windows UWP app though, a slight pause maybe after clicking back, but it doesn't freeze like on my XB1X


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#4 FrostByte OFFLINE  

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Posted 13 February 2019 - 04:58 PM

Okay, I just tried it again on my XB1X and it finally came back.  It was almost 20 minutes, but it finally came back.



#5 Luke OFFLINE  

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Posted 16 February 2019 - 01:29 PM

So it's the app or just loss of focus so that you can't move anywhere? For example can you go back? Thanks.

#6 snodrog742 OFFLINE  

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Posted 16 February 2019 - 04:56 PM

So it's the app or just loss of focus so that you can't move anywhere? For example can you go back? Thanks.

 

Cannot go back according to our user.  Totally freezes and have to force close



#7 Luke OFFLINE  

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Posted 16 February 2019 - 05:38 PM

Great thanks for the info. We'll look into this.



#8 FrostByte OFFLINE  

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Posted 17 February 2019 - 11:54 PM

Total lockup here also, but it does come back eventually. Twenty minutes for me. Most people will probably kill the app before that

#9 Luke OFFLINE  

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Posted 18 February 2019 - 12:58 AM

Thanks for the info.



#10 Luke OFFLINE  

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Posted 10 July 2019 - 12:00 AM

Are you still seeing this with the update that went out? I updated the sort menu to reduce the number of clicks required to use it.



#11 FrostByte OFFLINE  

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Posted 13 July 2019 - 02:12 PM

Yes, the options look a little different with the latest version, but it still locks up

 

Pretty much all the options in that group (Sort by, Filter, and (...) ) will lock the app up after your done either by clicking B or just changing one of the options.  It goes back to the All Movies list, but you don't get a cursor (nothing has focus).

 

 

 

app v255

server .24 beta



#12 FrostByte OFFLINE  

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Posted 13 July 2019 - 02:19 PM

Played with it a little more.  Once you change something (ascending to descending for instance)  and it jumps back to the All Movies screen there is no focus.  However, you can get focus back now if you click B, but it jumps back to the Home Screen when you do that.

 

This is different than the previous versions.  Before the B never worked and it finally came back by itself after ~20 minutes


Edited by FrostByte, 13 July 2019 - 02:27 PM.


#13 Luke OFFLINE  

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Posted 10 February 2020 - 01:52 AM

This should be resolved with the next update to the app. Thanks.



#14 Luke OFFLINE  

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Posted 11 February 2020 - 02:24 AM

@FrostByte this will be rolling out shortly so if you could give it a try that'd be great. Thanks.


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#15 FrostByte OFFLINE  

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Posted 11 February 2020 - 12:56 PM

Yes, this is fixed in v .285.  There is a focused item now after changing sort options. 

 

Also, swapping descending / ascending remains quick which was fixed before.



#16 Luke OFFLINE  

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Posted 11 February 2020 - 12:59 PM

Great, thanks !




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