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#1 RickM OFFLINE  

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Posted 11 February 2019 - 01:41 PM

Recently, emby android client V1.6.79g does not show subtitles. I have 2 different servers running latest server releases and have Emby TV on 2 different Android boxes. I have always added .srt files to the folders that contain movies/tv episodes on both servers as I have hearing issues and need the subtitles. Previous to about 3 weeks ago, the subtitles displayed properly playing on both clients from both servers. The subtitle file shows in the "cc" drop down list but does not display. If I add a second subtitle file, then I can select one of the two subtitle files and it displays properly. Example: filename.srt and filename.en.srt and I am able to select one. If only one file, .srt or .en.srt, or .default.srt, then no subtitle is displayed even though it appears in the dropdown list for "cc". If I have at least 2 srt files then I can select either one. This problem occurs only on several versions of the Emby For Android TV app. I've gone back to a version 1.5.6 version and same problem. However other versions of Emby For Android are perfect, no problems with displaying subtitles.

I'm running Emby servers on a Raspberry Pi 3 and Windows 10. Any suggestions as to the cause. I Have performed all new fresh installs on the servers and player boxes.



#2 Luke OFFLINE  

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Posted 11 February 2019 - 01:57 PM

Hi there, can you please attach the emby server log? Thanks !

#3 kikinjo OFFLINE  

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Posted 11 February 2019 - 03:54 PM

i Just noticed the same, server 4.1.0.8 beta, latest stable andoroid app on firestick 4k. No subtitles on multi version of movies, external subs srt. Subtitles show normal when i watch it on Emby Theater client on windows.

You can see it in selection click, but no subs show, must be something with multi version choice.



#4 RickM OFFLINE  

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Posted 11 February 2019 - 04:19 PM

Glad someone else has same problem. Subtitles were working perfectly until few weeks ago. Been updating servers (Raspberry Pi 3 and Windows 10) versions and players T95Z Plus and Samsung Tab S2 whenever an update came out and suddenly subtitle problem. Looks like you have to have 2 subtitle files in folder. Any combination of 2. .srt, .en.srt, .default.srt.



#5 Theogeek OFFLINE  

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Posted 11 February 2019 - 09:44 PM

Not piling on, just another "me too".  I just started noticing this as well.

 

The same movie shows the subtitles on every other device (Pixels, Chromebook, PC, Xbox One), just not the Fire TV.



#6 ebr OFFLINE  

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Posted 11 February 2019 - 10:26 PM

Hi.  There is an issue in the current release in some situations.  If you can try the beta, it should correct it.

 

Thanks.



#7 Theogeek OFFLINE  

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Posted 11 February 2019 - 10:45 PM

Hmmm...the beta didn't fix the problem. Is there anything specific I can look for?



#8 ebr OFFLINE  

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Posted 11 February 2019 - 10:47 PM

We need to look at details from a specific example.  Thanks.

 

How to Report a Problem



#9 RickM OFFLINE  

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Posted 12 February 2019 - 03:17 PM

Clients: Samsung S2 tablet running Emby Android For TV ver 1.6.79g and T95Z Plus Android box with same version. Servers: Windows 10 ver 4.0.1.0 and Raspberry PI 3 running 4.1.0.8. Folder has one video file and one .srt file. Subtitle does not display on either clients even though the srt file is selected. However, using Emby Theatre, subtitle displays correctly when viewing from either server. Included necessary log files. If you need the video file, I'll have to compress it and upload it.Attached File  embyserver.txt   158KB   2 downloads

Attached Files



#10 Luke OFFLINE  

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Posted 12 February 2019 - 06:31 PM

Hi @RickM, you're using our TV app on a tablet? Why not use our android mobile app?

 

To answer the question though, it looks like the subtitles were never selected. Did you try turning on the subtitles in the video player?



#11 RickM OFFLINE  

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Posted 12 February 2019 - 07:03 PM

Because the straight Android version works OK but I needed another device with the TV version on it to test the subtitle problem. The Android version works perfectly on both my Samsung S2 and T95Z Plus. But I require the TV version on my T95Z Plus because I am using a tv remote hand control device and the straight Android version uses "touch" devices which is not supported on the T95Z. The subtitle problem has only surfaced recently. I have been using the T95Z Plus with Emby to my tv for several years now without any problems.

 

And yes, a subtitle was selected and shows in the drop down list as selected but doesn't show. It almost seems as if it is something between the version of server and player since the straight Android version works OK. And I am using 2 different hardware platforms for the server, one being the Raspberry Pi 3 and 2nd being Windows 10.



#12 Macieksoft OFFLINE  

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Posted 12 February 2019 - 08:44 PM

Same problem on the latest android app on the fire TV 3rd gen. Subtitles won't load, but load on emby theater for PC.



#13 ebr OFFLINE  

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Posted 13 February 2019 - 10:41 AM

Hi.  Can you please try this with the beta version of the app?



#14 RickM OFFLINE  

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Posted 13 February 2019 - 11:47 AM

Attempting to download either version of the beta on Google Play store and says Installed. How can I force download either of them. I've un-installed the TV version on my tablet and Google still shows as Installed.



#15 RickM OFFLINE  

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Posted 13 February 2019 - 11:58 AM

OK, un-installed from both Android devices and was now able to install on the T95Z box. Good news, the subtitles now work perfectly with this new version.  Much thanks.



#16 RickM OFFLINE  

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Posted 13 February 2019 - 12:08 PM

Google still preventing me from installing either on my Samsung tablet. Says Installed when I choose either. I probably installed the original Emby from Google onto the T95Z box years ago and may have installed another version of Emby from another site. Suggestions?



#17 RickM OFFLINE  

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Posted 13 February 2019 - 01:00 PM

Ok, am finally able to get both versions from Google Play store on both my Android devices. Subtitles also working properly with the TV version on my Samsung Tablet. Much appreciate this subtitle fix.



#18 Theogeek OFFLINE  

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Posted 14 February 2019 - 11:28 PM

Sorry!  So, I just reinstalled the test version and the subtitles are now working.  So, I either didn't actually install the beta version before or there has been an update since a few days ago.

 

Thanks!

 

Now, if there were a way to position the subtitles down below the letterbox... :)



#19 Luke OFFLINE  

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Posted 15 February 2019 - 12:07 AM

Thanks for the feedback. We don't have subtitle position settings, but it's possible for the future.



#20 unclebob88 OFFLINE  

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Posted 18 February 2019 - 08:27 AM

OK, un-installed from both Android devices and was now able to install on the T95Z box. Good news, the subtitles now work perfectly with this new version.  Much thanks.

 

OK, un-installed from both Android devices and was now able to install on the T95Z box. Good news, the subtitles now work perfectly with this new version.  Much thanks.

 

 

Well it works but not quite yet.  Try this:

1.  Play a Movie with subtitle enabled

2.  Stop the movie after some time, any period is fine.

3. Now resume the movie and no more subtitle being displayed or if the subtitle is being displayed. it is all out of sync..







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