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v3.317 + server 4.0.1.0 = PROBLEMS


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#41 rms8 OFFLINE  

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Posted 11 February 2019 - 03:24 PM

Try clicking your user icon in the top right of the web app,. then home screen settings. I'm not sure that EMC will use this setting, but it will allow you to control what is seen in the web app and other apps.

 

 

Is this what you're talking about in the web app ?  If it is, it still makes no difference.  The web app is still displaying like the pic a few post above.

 

5c61cbdc6784d_Capture.jpg


Edited by rms8, 11 February 2019 - 03:24 PM.


#42 Luke OFFLINE  

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Posted 11 February 2019 - 03:29 PM

No, lower down there is a checkbox about hiding watched content from latest media.

#43 rms8 OFFLINE  

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Posted 11 February 2019 - 04:11 PM

No, lower down there is a checkbox about hiding watched content from latest media.

 

 

Okay, found it and I UNCHECKED it.  Now the web app is displaying just like EMC....which is to say New Additions do not appear on the EHS after the SW updates :

 

5c61d6f8081de_Capture.jpg


Edited by rms8, 11 February 2019 - 04:27 PM.


#44 Luke OFFLINE  

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Posted 11 February 2019 - 05:07 PM

Have you tried running a library scan?



#45 rms8 OFFLINE  

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Posted 11 February 2019 - 05:39 PM

Have you tried running a library scan?

 

 

Always.  No change.

5c61eb8a8df6e_Capture.jpg



#46 Luke OFFLINE  

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Posted 11 February 2019 - 05:59 PM

Sorry, my mistake. I think the upgrade may have affected some of the "date added" values of your movies.

 

What i would do is compare the date added values of the titles you DO see, versus the titles you don't. You can see the value on the web app detail screen, or in the metadata manager.



#47 rms8 OFFLINE  

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Posted 11 February 2019 - 07:02 PM

Sorry, my mistake. I think the upgrade may have affected some of the "date added" values of your movies.

 

What i would do is compare the date added values of the titles you DO see, versus the titles you don't. You can see the value on the web app detail screen, or in the metadata manager.

 

 

I think you figured it out....well sort-a.

 

 

Note the date of a newly added (BEFORE software update) movie:

5c62002448060_mid90.jpg

 

 

 

 

Now look at the odd dates on newly added (AFTER software update) movies:

5c620066dc91a_girl.jpg      5c62007523d31_br.jpg

 

 

 

They are BOTH the SAME date, but the first was added a week ago.  The second was added this AM.  And that date makes no sense too.  So it looks like you discovered WHY they are not showing up in EHS of EMC & WebApp, but now what to do to fix it.

 

 

Great question @Luke

 

 

 

I just verified the clock on the Server is correct. The movie.xml also has the correct "Added" date in it too.


Edited by rms8, 11 February 2019 - 07:33 PM.


#48 Luke OFFLINE  

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Posted 12 February 2019 - 03:47 AM

Thanks, I am trying to chase that down as I've seen it once or twice but cant' get it to happen consistently. In the meantime if you were to use the metadata editor to edit those entries, I would think that would do it.


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#49 rms8 OFFLINE  

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Posted 12 February 2019 - 08:52 AM

Thanks, I am trying to chase that down as I've seen it once or twice but cant' get it to happen consistently. In the meantime if you were to use the metadata editor to edit those entries, I would think that would do it.

 

 

Changed the date per your suggestion and they now appear in both EMC EHS  & Web App :

 

 

5c62c191dbc86_web.jpg

 

 

5c62c1a4695cd_20190212_064739.jpg


Edited by rms8, 12 February 2019 - 08:53 AM.


#50 Luke OFFLINE  

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Posted 12 February 2019 - 03:02 PM

Thanks for the feedback.



#51 rms8 OFFLINE  

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Posted 12 February 2019 - 04:28 PM

Thanks for the feedback.

 

 

Any ides yet on how to correct it?



#52 Luke OFFLINE  

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Posted 12 February 2019 - 04:30 PM

As I mentioned earlier I am still trying to chase down the root cause. The manual editing is a workaround that you can use for now. Thanks.



#53 rms8 OFFLINE  

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Posted 12 February 2019 - 04:40 PM

As I mentioned earlier I am still trying to chase down the root cause. The manual editing is a workaround that you can use for now. Thanks.

 

 

THX a million Luke  !!!!!!



#54 rms8 OFFLINE  

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Posted 22 February 2019 - 01:11 PM

As I mentioned earlier I am still trying to chase down the root cause. The manual editing is a workaround that you can use for now. Thanks.

 

 

Hi Luke,  any closer to figuring out what's up with this issue?

 

THANKS Luke!

Rob



#55 Luke OFFLINE  

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Posted 22 February 2019 - 01:17 PM

Not yet but hopefully soon. Thanks.

#56 rms8 OFFLINE  

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Posted 08 March 2019 - 02:10 PM

Not yet but hopefully soon. Thanks.

Luke,

 

In the last week I added 2 new movies to the server.

 

When I started up EMC, both movies were now being displayed correctly on the EHS.

 

No idea what changed, but at this point it appears to be working normally again.

 

 

 

Rob



#57 Luke OFFLINE  

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Posted 08 March 2019 - 02:12 PM

Thanks for the feedback.






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