Galvaneal 1 Posted February 4, 2019 Share Posted February 4, 2019 Hi, Hello, i am hoping someone can help me with 2 challenges i can't seem to solve. First off i must admit i am by no means an expert so it is very likely i am asking a noob question I have tried to google it but have not found a good answer yet My setup is: Synology NAS 1817+ Emby server on NAS OpenVPN from ExpressVPN on the NAS LG C7 TV Oppo UDP 203 as mediaplayer Ipad mini with Emby client to browse and play movies through DLNA to Oppo The problems i face are the following 1. Emby can't collect Metadata for library when VPN is on, or i can't look up existing metadata when VPN is on either I read that ExpressVPN was one of preferred solutions for Emby, but i cant seem to let it work together. If i turn VPN off it all works fine, but it doesnt when i turn it on (for accessing and updating metadata) Is there a solution for this? I have portforwared 8096 for the NAS 2. Using Emby client on Ipad and sending it to Oppo mediaplayer through DLNA takes a very long time When the Oppo connects to NAS (SMB) directly it loads UHD blurays files (MKV) in ca 10 secs, fully working If i browse through movies on Emby client (on my Ipad mini) and select to play through the Oppo (DLNA option) it takes over 2 minutes to load. I have turned off transcoding but this doesnt help Again i am a noob but i cant find or google a solution. Regards Galvaneal Link to comment Share on other sites More sharing options...
Luke 37022 Posted February 4, 2019 Share Posted February 4, 2019 1. Emby can't collect Metadata for library when VPN is on, or i can't look up existing metadata when VPN is on either I read that ExpressVPN was one of preferred solutions for Emby, but i cant seem to let it work together. If i turn VPN off it all works fine, but it doesnt when i turn it on (for accessing and updating metadata) Is there a solution for this? I have portforwared 8096 for the NAS Hi, this sounds like the VPN is preventing access to the metadata provider websites, right? Have you checked on that? Link to comment Share on other sites More sharing options...
Galvaneal 1 Posted February 4, 2019 Author Share Posted February 4, 2019 Hi, this sounds like the VPN is preventing access to the metadata provider websites, right? Have you checked on that? Hi Luke No i have not checked, as i don't know how to check this Link to comment Share on other sites More sharing options...
Luke 37022 Posted February 4, 2019 Share Posted February 4, 2019 Can you please attach the emby server log? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
solabc16 379 Posted February 4, 2019 Share Posted February 4, 2019 Hello @@Galvaneal With respect to (1), to clarify - do you mean Emby Server's ability to access and update metadata or for client applications to access and update metadata? If the former, you need to make sure your VPN solution is configured to allow outbound access to the Internet. Best - James Link to comment Share on other sites More sharing options...
Galvaneal 1 Posted February 4, 2019 Author Share Posted February 4, 2019 Can you please attach the emby server log? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. I hope this helps Regards Edwin Emby-log.pdf Link to comment Share on other sites More sharing options...
Galvaneal 1 Posted February 4, 2019 Author Share Posted February 4, 2019 Hello @@Galvaneal With respect to (1), to clarify - do you mean Emby Server's ability to access and update metadata or for client applications to access and update metadata? If the former, you need to make sure your VPN solution is configured to allow outbound access to the Internet. Best - James James I mean Emby's server ability from the NAS (where i have the VPN). How do i check if this is the case (VPN configured for outbound internet)? I can download NZB's directly from internet with VPN on Link to comment Share on other sites More sharing options...
solabc16 379 Posted February 4, 2019 Share Posted February 4, 2019 Hello @@Galvaneal Thanks for the log, with regard to (1), the problem is indeed outbound connections. You need to make sure you configure your VPN to allow outbound connections from your NAS. MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The operation has timed out. ---> System.Net.WebException: The operation has timed out. Best - James Link to comment Share on other sites More sharing options...
Galvaneal 1 Posted February 4, 2019 Author Share Posted February 4, 2019 Hello @@Galvaneal Thanks for the log, with regard to (1), the problem is indeed outbound connections. You need to make sure you configure your VPN to allow outbound connections from your NAS. MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The operation has timed out. ---> System.Net.WebException: The operation has timed out. Best - James Hi @@James, thanks! At least i know what the problem is, not the question is how to solve it Do you know if this is solvable? And is it something i can do within DSM of Synology or a question i need to ask VPN provider? Link to comment Share on other sites More sharing options...
solabc16 379 Posted February 4, 2019 Share Posted February 4, 2019 Hello @@Galvaneal I don't have an immediate solution for you, as there are so many possible h/w, s/w & service combinations. My suspicion is that it will be related to how traffic is being routed on the the box. Emby Server will be attempting to make an outbound connections to, for example, one of the metadata providers. The question is, what source address is it using to attempt this connection and how is that connection being routed, when the VPN is active. I can take a look at recreating this. Have you disabled IPv6 on the LAN interface on your NAS? Best - James Link to comment Share on other sites More sharing options...
Galvaneal 1 Posted February 4, 2019 Author Share Posted February 4, 2019 Hello @@Galvaneal I don't have an immediate solution for you, as there are so many possible h/w, s/w & service combinations. My suspicion is that it will be related to how traffic is being routed on the the box. Emby Server will be attempting to make an outbound connections to, for example, one of the metadata providers. The question is, what source address is it using to attempt this connection and how is that connection being routed, when the VPN is active. I can take a look at recreating this. Have you disabled IPv6 on the LAN interface on your NAS? Best - James thanks James i appreciate it. Even more because i don't really know what i am doing I followed ExpressVPN's tutorial for installing it on Synology NAS which included disabling IPv6 Link to comment Share on other sites More sharing options...
solabc16 379 Posted February 10, 2019 Share Posted February 10, 2019 Hello @@Galvaneal How are you getting on, have you managed to make any progress? Best - James Link to comment Share on other sites More sharing options...
Galvaneal 1 Posted February 11, 2019 Author Share Posted February 11, 2019 Hello @@Galvaneal How are you getting on, have you managed to make any progress? Best - James Hi James Thanks for asking. But unfortunately no progress on either challenges. I have installed ExpressVPN (Open) using the tutorial of them specifically for the Synology NAS. And i have tried testing different settings (since there are only a few options). But none of them solve it. There is no access to metadata when the VPN is turned on. The only thing i can think of now is to call Express VPN As for the 2nd challenge i have no clue Link to comment Share on other sites More sharing options...
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