Joe704 0 Posted January 23, 2019 Share Posted January 23, 2019 Opened EMBY 4.0 to watch a movie this morning and the library I selected was empty. So, I installed the update to 4.0.1.0 and give it some time to do whatever it needs to do. Tried to call up a movie and again I get nothing. Emby Server is installed on a Synology DS718+ running on DSM 6.2.1-23824 Update 4 running as a NAS The movies that are stored in the NAS folder are still updating and I can see the names and metadata. The missing (not displayed but still on their hard drives) movies are in shared folders on my network. Before the upgrade to EMBY 4.0 these were working properly The Library names are still displayed, but opening the library shows "No Items". The Metadata Manager still show the list of "Media Folders" but clicking on any of the folders that are not physically on the NAS shows no data. Bottom line.... Anything on the NAS where EMBY Server is installed seems to work. Any that was being accessed off of my network has vanished. Only change has been allowing EMBY to update to 4.0 and then 4.0.1.0 Suggestions please. Last bit of information. I can see my NAS folders with my computer (Windows 8.1 File Explorer). I can not and never have been able to see any of my computer network from the Synology File Station package. Link to comment Share on other sites More sharing options...
solabc16 379 Posted January 23, 2019 Share Posted January 23, 2019 Hello @@Joe704 If you could attach an Emby Server log that covers the scanning period, that would be useful. My advice when configuring libraries that use content stored externally is detailed here : https://emby.media/community/index.php?/topic/54055-access-smb-share-and-add-it-to-a-library/?p=650847 Best - James Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 23, 2019 Author Share Posted January 23, 2019 Not sure which log but I did remember you showed me how to do this. Hope this gets you the info you need. sendlogs_Area51_synology_apollolake_718+_20190123T192948UTC.tgz Thanks Joe Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 23, 2019 Author Share Posted January 23, 2019 Tried your suggestion but ran into a small problem. When I attempted to mount over 20 remote folders, I got an error. Any place I can go to increase the limit? A way to mount the entire drive instead of just folders? Nest the folders so its like a big family tree? Don't know if a scan will pick up the ones I managed to get mounted yet. Thanks. "My advice when configuring libraries that use content stored externally is detailed here : ' Link to comment Share on other sites More sharing options...
solabc16 379 Posted January 23, 2019 Share Posted January 23, 2019 (edited) Hello @@Joe704 How are the folders arranged on your remote system, are they all on a single physical / logical drive? If you can place all of the folders you want to share under a common folder, you'd only need to share that folder and connect to that from your NAS. Best - James Edited January 23, 2019 by solabc16 Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 24, 2019 Author Share Posted January 24, 2019 You are just too good!!! Everything was on the same physical drive. I created a new folder and moved all the other folders into it. I then shared that folder and let the sub-folders inherit the properties of the main folder. Easy enough to then mount the one folder (thanks) and go in and change the file paths for the individual libraries. Run a "Scan All Libraries" and everything appears to be back. Probably in better shape than ever. Total time about 3 1/2 hours most of which was the scan. Now if I can only keep from breaking things again. Only strange thing I notice is on the libraries. There is only one file path listed for the library but some of them indicate two. So glad you can figure out how people like me mess things up and put us on the right path. Thanks! Joe Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 24, 2019 Share Posted January 24, 2019 I'll look at that folder count display. thanks. Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 24, 2019 Share Posted January 24, 2019 Yea the problem is you are adding individual tv series as an emby library. What you should do instead is add the folder above that. Add this as a TV library, with series folders underneath that. This is all discussed in our TV Naming Guidelines. Please let us know if this helps. Thanks ! Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 24, 2019 Author Share Posted January 24, 2019 (edited) Thanks, I'll see if I like that method a little later. I think I did find the real problem. I went to a library showing "2 folders" and when I called up the "Manage Library" option I saw the expected entry in the folder block (folder1). Don't know why, but I decided to delete and re-enter it. When I deleted it, this is what I saw (folder2). For some reason when I entered the new folder, it covered the original folder path so I could only see the one I had just entered. I deleted all folders and redirected to the correct folder and now am only seeing the one folder listing. Verified this was the same on the other libraries displaying "2 folders". I'm pretty sure that some of the libraries showed both file paths (one over the other) (folder3) after I entered the second one and then I deleted the original. That's why some just had one listed and the others were saying "2 folders". Thanks, Joe Edited January 24, 2019 by Joe704 Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted January 24, 2019 Share Posted January 24, 2019 (edited) Not sure what those two screenshots are suppose to show but a Library can never be setup to point directly at items. I guess you can't say never, but pointing directly at these items you will have display/identification issues. Your library should point "smb://SPHINX" or "/volume1/VideoZ/Remote Movies". Edited January 24, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 25, 2019 Author Share Posted January 25, 2019 Well. the folder that the individual files are in is named "Extinct (2017). The original library file was "smb://SPHINX/Extinct (2017) which was operating until the upgrade to EMBY 4.0. The individual items (episodes) are in that folder The attachments above are showing what I saw when opened "Manage Library" for my library named "Extinct (2017). Notice that there is only one filename in the radio box. When I deleted (-) the "/volume1/VideoZ/Remote Movies/Extinct (2017), the second attachment is what I saw immediately with "smb://SPHINX/Extinct (2017)" in the radio box. The third attachment is what I have always seen when I had multiple paths to the same library. Bottom line.... I had never noticed "2 folders" on my library listings before and asked why, when I knew there was only one being displayed. Attachment shows what I am talking about. Thanks Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted January 25, 2019 Share Posted January 25, 2019 What do you see when open it click the image or menu option "manage library"? Link to comment Share on other sites More sharing options...
Happy2Play 8242 Posted January 25, 2019 Share Posted January 25, 2019 (edited) @@Luke Looking at the last image in post 9 is this "Automatically merge series that are spread across multiple folders"? This option is a per TV library option. Edited January 25, 2019 by Happy2Play Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 25, 2019 Share Posted January 25, 2019 @@Luke Looking at the last image in post 9 is this "Automatically merge series that are spread across multiple folders"? This option is a per TV library option. @@Happy2Play i don't follow. what are you suggesting? Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 25, 2019 Author Share Posted January 25, 2019 (edited) Everything is a "Movie" library right now so there is no selection to merge series across.... I'm just a baby with this and its like learning Latin right now. This is a whole new vocabulary for me. When I clicked on the "manage library" of one that was saying "2 files" the screen that popped up was post #9 "folder1.jpg". I clicked on the (-) to delete the file path in the "folders" radio block and immediately post #9 "folder2.jpg" was displayed. I deleted (-) the "smb://SPHINX/Extinct (2017)" file path and was left with a empty radio block. I entered the file path to the library (folder) and the library display changed to show only the one path (post 11 right library). Post 9 "folder3.jpg" is a screenshot showing 2 paths to a library which was what I was normally presented with. I had the message "2 files" but only could see 1 of them until I deleted it to allow the other to be displayed. Post 11 "files.jpg" left is the library displayed before changing the folders radio block --- right is after deleting 2 folders and putting one back in (shows only a single path). Edited January 25, 2019 by Joe704 Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 25, 2019 Share Posted January 25, 2019 So what exactly is not showing up at this point? Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 25, 2019 Author Share Posted January 25, 2019 Maybe these will help a little. Local network "Remote Movies" has now been mounted as a remote folder "Remote Movies" in the NAS. Link to comment Share on other sites More sharing options...
Joe704 0 Posted January 25, 2019 Author Share Posted January 25, 2019 Everything is good now. I didn't know why I was getting the "2 files" on the library until I discovered one entry was hiding another instead of showing both at the same time. Everything is good. Thanks Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 25, 2019 Share Posted January 25, 2019 Thanks for the feedback. Link to comment Share on other sites More sharing options...
solabc16 379 Posted January 27, 2019 Share Posted January 27, 2019 Thanks for the update @@Joe704, glad we were able to put you on a better path - in terms of how to structure and connect your remote libraries. I'm sure this will help out other users as well. Best - James Link to comment Share on other sites More sharing options...
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