phreatic 0 Posted January 21, 2019 Share Posted January 21, 2019 I've had a quick search and can't find this, so here goes. I have a new Samsung Smart TV any have installed the Emby app. Sometimes when I play videos, I get a small (5mm?) black square in the middle of the screen nearly the bottom, about where subtitles would go. I've used the Kodi Emby client and just tried it on an Android phone and don't see it, and I'm pretty sure it's not always on the Samsung app. Any clues where to look? TIA Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 21, 2019 Share Posted January 21, 2019 Hi there, that's very strange, can you show a screenshot or picture of this? Thanks ! What model Samsung? Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 21, 2019 Author Share Posted January 21, 2019 Hi Luke, I can try tomorrow although a video may be better, it flashes on and off in a seemingly random pattern, I was wondering if it's anything to do with closed captioning. Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 21, 2019 Author Share Posted January 21, 2019 Sorry, model is ue43nu7470. Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted January 21, 2019 Share Posted January 21, 2019 (edited) Subtitle? Mine does the same thing once a subtitle starts the black bar stays there even when no text is displayed so there is always a black box throughout the movie If you search for black bars subtitles I think you will find this has been brought up before for both the Tizen and Orsay app Edited January 21, 2019 by FrostByte 1 Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 21, 2019 Share Posted January 21, 2019 @@SamES have you ever seen it? Link to comment Share on other sites More sharing options...
SamES 890 Posted January 22, 2019 Share Posted January 22, 2019 @@SamES have you ever seen it? No, I haven't. @@FrostByte, does this happen with all subtitle types? Link to comment Share on other sites More sharing options...
holdestmade 11 Posted January 22, 2019 Share Posted January 22, 2019 (edited) I get the same thing, black square when subtitles are active and no text showing. Still on v1.0.29 as got 2018 Premium so thought it was due to that and waiting for the updates.... Edited January 22, 2019 by holdestmade Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted January 22, 2019 Share Posted January 22, 2019 (edited) No, I haven't. @@FrostByte, does this happen with all subtitle types? 1. All text based ones yes. So, if you have two lines of subs in the middle of a movie then from that point on there will be a small black box throughout. It's like the subs activate the overlay box for subs, but it never closes it. 2. A second subtitle issue related to this is if you resume a movie/episode you will always see the complete first subtitle file, even if it's not mark forced, and there's no way to turn them off I could have sworn you fixed these first two and like holdestmade was waiting for a new release for 2018 premiums to confirm. 3. Third problem is the black box around subtitles should be transparent. I've seen this problem reported with all models still, though if you use DLNA or the built in apps you don't get the black box around subtitles. Edited January 22, 2019 by FrostByte Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 22, 2019 Share Posted January 22, 2019 I get the same thing, black square when subtitles are active and no text showing. Still on v1.0.29 as got 2018 Premium so thought it was due to that and waiting for the updates.... Ok yes we should reevaluate once we have an update out for your model. Thanks. Link to comment Share on other sites More sharing options...
holdestmade 11 Posted January 22, 2019 Share Posted January 22, 2019 (edited) 1. All text based ones yes. So, if you have two lines of subs in the middle of a movie then from that point on there will be a small black box throughout. It's like the subs activate the overlay box for subs, but it never closes it. 2. A second subtitle issue related to this is if you resume a movie/episode you will always see the complete first subtitle file, even if it's not mark forced, and there's no way to turn them off I could have sworn you fixed these first two and like holdestmade was waiting for a new release for 2018 premiums to confirm. 3. Third problem is the black box around subtitles should be transparent. I've seen this problem reported with all models still, though if you use DLNA or the built in apps you don't get the black box around subtitles. 2. A second subtitle issue related to this is if you resume a movie/episode you will always see the complete first subtitle file, even if it's not mark forced, and there's no way to turn them off I also have this. If you pause/resume it turns the subtitles on. If you click on "CC" it shows off. I have to select "Eng", OK and then "Off", OK to turn the subtitles off. Hopefully, when the update finally arrives it will be sorted ? Edited January 22, 2019 by holdestmade 1 Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted January 22, 2019 Share Posted January 22, 2019 2. A second subtitle issue related to this is if you resume a movie/episode you will always see the complete first subtitle file, even if it's not mark forced, and there's no way to turn them off I also have this. If you pause/resume it turns the subtitles on. If you click on "CC" it shows off. I have to select "Eng", OK and then "Off", OK to turn the subtitles off. Hopefully, when the update finally arrives it will be sorted ? Great, thanks. I stopped auto importing directly from Sonarr to remove all subs because I wasn't aware of that trick. Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 22, 2019 Author Share Posted January 22, 2019 Ok, a little more info. I've posted a pic to confirm if it's what others are seeing and talking about. I also noticed that if I turn subtitles on, they work as expected (transparent background) and the square doesn't appear. On the subject of subtitles, can you choose the source? Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted January 22, 2019 Share Posted January 22, 2019 Ok, a little more info. I've posted a pic to confirm if it's what others are seeing and talking about. I also noticed that if I turn subtitles on, they work as expected (transparent background) and the square doesn't appear. On the subject of subtitles, can you choose the source? Sent from my SM-G930F using Tapatalk On later versions (2018s are way behind) on the details page there should be a drop down box to choose the sub file you want before clicking play. Right now with our version you have to bring up the OSD and click the [cc] button. You can also go into settings and select "forced only" if you only want the forced to auto play What do you mean when you say you turn subtitles on there is no black box? Do you mean when you burn graphical subs in? Because your pic is showing the black box with text subtitles on. Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 22, 2019 Author Share Posted January 22, 2019 What do you mean when you say you turn subtitles on there is no black box? Do you mean when you burn graphical subs in? Because your pic is showing the black box with text subtitles on. If I select to watch subtitles, (hit play to bring up the bottom bar, step across to CC and select English). Subtitles start albeit a little lower than that black dot's position, but the black square disappears. Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted January 22, 2019 Share Posted January 22, 2019 Is it transcoding? Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 22, 2019 Author Share Posted January 22, 2019 What's that? Will it be in the geek info section? Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 22, 2019 Share Posted January 22, 2019 Yes it will. Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted January 22, 2019 Share Posted January 22, 2019 If you bring up Stats For Nerds from the OSD it should bring up a small box in the upper left of screen. There it should say something like "Direct Playing" or "Transcoding" or "Direct Streaming" Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 22, 2019 Author Share Posted January 22, 2019 Is it transcoding?Yes, it seems [emoji16] Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 22, 2019 Author Share Posted January 22, 2019 Watching a different episode, it's not doing it now [emoji849] Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
Luke 37009 Posted January 22, 2019 Share Posted January 22, 2019 Interesting, thanks for the info. Link to comment Share on other sites More sharing options...
SamES 890 Posted January 22, 2019 Share Posted January 22, 2019 I could have sworn you fixed these first two and like holdestmade was waiting for a new release for 2018 premiums to confirm. Yes, I think you're right. Some/all of these issues have been fixed. Link to comment Share on other sites More sharing options...
FrostByte 5042 Posted January 22, 2019 Share Posted January 22, 2019 Yes, it seems [emoji16] Sent from my SM-G930F using Tapatalk Ok, thanks. That's what I thought and is what I would expect If you choose a graphical type subtitle (PGS, etc) then by default the server will transcode the video and the subtitles will be burned into the video itself with no black border before sending. However, if you choose a text type subtitle (srt, etc) the server will overlay the text on top and won't need to transcode. Like Luke mentioned before I think we might have to wait until a new release comes out for 2018 to see what fixes the others have gotten already. We are almost 30 releases behind right now I think and are missing a lot Link to comment Share on other sites More sharing options...
phreatic 0 Posted January 22, 2019 Author Share Posted January 22, 2019 Thanks for taking the time to reply. It's odd, I watched most of the way through with subtitles off, but missed something, so rewound and the black square appeared. The Samsung/Tizen client seems a little light on controls, can I change the subtitles from graphical to text, or it that one of the things in an upcoming version? Sent from my SM-G930F using Tapatalk Link to comment Share on other sites More sharing options...
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