revengineer 120 Posted November 28, 2018 Author Share Posted November 28, 2018 Out of curiosity, can you tell me how you have your amazon device configured: Thanks. My config looks the same except the first option "Install supported apps on your sd card" is turned off. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 6, 2018 Author Share Posted December 6, 2018 Any update yet? 1 Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 9, 2018 Share Posted December 9, 2018 Can you please try this version and then attach the app log: https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 Thanks. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 9, 2018 Author Share Posted December 9, 2018 (edited) Can you please try this version and then attach the app log: https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 Thanks. Logs attached. First successful download to internal memory, then several attempts to sync to external sd card. Interestingly, the last try gave an insufficient storage error for the almost empty external 64 GB memory card. Let me know whether the logs files contain what you need. EDIT: Problem now: the device has a notification for "download failed" that continues to pop up even after uninstall of the app and repeated reboots. How do I get rid of this??? EDIT2: The above problem is reproducible. Reinstalled the app, first download to external is stuck at "ready to transfer". When I delete the sync task and retry, I end up with another "paused download" that shows up in a persistent notification. Uninstalled app, rebooted, notification of now "2 paused downloads persists. When I click on the notification, the download queue shows as empty. So there is not obvious way to clear it and I need you help to get my device back to normal. Thanks. EDIT3: I cleared the data for the Download Manager, the notification went away. logs.zip Edited December 9, 2018 by revengineer Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 9, 2018 Share Posted December 9, 2018 So were any downloads successful out of this? Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 9, 2018 Author Share Posted December 9, 2018 Only the download to internal memory was successful. The three attempts to sync to external SD card all failed, although they seemed to fail in different ways. Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 13, 2018 Share Posted December 13, 2018 Did this succeed? LocalURI: content://downloads/all_downloads/2192 Status: Completed Sun Dec 09 07:51:44 EST 2018 AndroidDownloadReceiver - Moving internal file (ID 2192) from content://downloads/all_downloads/2192 to /storage/sdcard1/ Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 13, 2018 Share Posted December 13, 2018 Sorry this: Dec 09 07:51:44 EST 2018 AndroidDownloadReceiver - Moving internal file (ID 2192) from content://downloads/all_downloads/2192 to /storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/TV/Who_Is_America_/Season_1/Who_Is_America_-_S01E01_-_101.eng.srt Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 13, 2018 Share Posted December 13, 2018 Also would you mind retesting with a small download such as a song? Thanks. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 13, 2018 Author Share Posted December 13, 2018 Sorry this: Dec 09 07:51:44 EST 2018 AndroidDownloadReceiver - Moving internal file (ID 2192) from content://downloads/all_downloads/2192 to /storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/TV/Who_Is_America_/Season_1/Who_Is_America_-_S01E01_-_101.eng.srt Now that you are asking, I did see that file on the external sd card but did not make much of it. From the message above I conclude that the file was first downloaded to internal memory and then moved to the external sd card. I do hope that this workaround is not the final solution. The internal memory on the Kindle Fire device is only 8 gigs. there is not even temporarily enough memory for an entire movie. Also would you mind retesting with a small download such as a song? Thanks. Unfortunately, I do not have any music on my emby server. I always tested with one of my smaller TV shows to speed up the process, but it is several 100 MB. A small test mp4 would work, not sure where to grab one. Link to comment Share on other sites More sharing options...
softworkz 3301 Posted December 14, 2018 Share Posted December 14, 2018 From the message above I conclude that the file was first downloaded to internal memory and then moved to the external sd card. I do hope that this workaround is not the final solution. The internal memory on the Kindle Fire device is only 8 gigs. there is not even temporarily enough memory for an entire movie. Unfortunately we don't have much choice in that area. We're using the Android Download Manager which is unable to download to 'removable'(!) storage, because - well, because it's removable. This is the only drawback, though. On most Android devices this doesn't matter because they're having storage which is called 'external' (but is not removable) and DownloadManager can direct download to it. Previously we were doing downloads manually but this never worked reliably outside of a lab/local environment, and with Android's latest efforts regarding power saving and restrictions regarding background app activity this is actually a dead end. From this background I think that the best we can do here is to issue a warning notification when Emby cannot download due to low (internal) storage. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 14, 2018 Author Share Posted December 14, 2018 Also would you mind retesting with a small download such as a song? Thanks. Ok, googled "small test mp4" and retrieved a small sample file for testing. The sync to external sd card gets stuck at "Transferring". A zero byte file is created on the external sd card but the 2 MB download never completes. I attached the log. Files_downloaded_by_AirDroid (1).zip Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 14, 2018 Author Share Posted December 14, 2018 Unfortunately we don't have much choice in that area. We're using the Android Download Manager which is unable to download to 'removable'(!) storage, because - well, because it's removable. This is the only drawback, though. On most Android devices this doesn't matter because they're having storage which is called 'external' (but is not removable) and DownloadManager can direct download to it. Previously we were doing downloads manually but this never worked reliably outside of a lab/local environment, and with Android's latest efforts regarding power saving and restrictions regarding background app activity this is actually a dead end. From this background I think that the best we can do here is to issue a warning notification when Emby cannot download due to low (internal) storage. It is disappointing to not have a path to a solution after weeks of testing. It's too bad because the Fire devices are the most affordable tablets on the market. I will not buy a more expensive tablet to get syncing to work. May I suggest that you put version 2.9 of the emby app back onto the app store as a "legacy app." Let me know if there is anything else than can be done. If not I will just revert to the old version, which worked fine for me. Link to comment Share on other sites More sharing options...
softworkz 3301 Posted December 14, 2018 Share Posted December 14, 2018 We will think about possible options. Am I right assuming that you were using sync previously only in your local network? Link to comment Share on other sites More sharing options...
softworkz 3301 Posted December 14, 2018 Share Posted December 14, 2018 Ok, googled "small test mp4" and retrieved a small sample file for testing. The sync to external sd card gets stuck at "Transferring". A zero byte file is created on the external sd card but the 2 MB download never completes. I attached the log. The log says it was successfully downloaded and moved to the SD card: Thu Dec 13 19:35:22 EST 2018 AndroidDownloadReceiver get message for: ManagerDownloadInfo: ID: 22 URI: http://192.168.1.50:8096/emby/Sync/JobItems/dfcd08ce45364c86a3b0b32a2f1e7b05/File?api_key=346b4d34535042e49a54d70d569bba01 Title: SampleVideo_1280x720_2mb Description: ####file:///storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/TV/TEST_Whence_Series_Airtime/Season_Unknown/SampleVideo_1280x720_2mb.mp4 LocalURI: content://downloads/all_downloads/22 Status: Completed Thu Dec 13 19:35:22 EST 2018 AndroidDownloadReceiver - Moving internal file (ID 22) from content://downloads/all_downloads/22 to file:///storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/TV/TEST_Whence_Series_Airtime/Season_Unknown/SampleVideo_1280x720_2mb.mp4 Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 14, 2018 Author Share Posted December 14, 2018 We will think about possible options. Am I right assuming that you were using sync previously only in your local network? Mostly, but I have on occasion downloaded movies remotely. When I do that, I am connect through OpenVPN running on my pfSense firewall. So I am essentially on the internal network. These downloads worked just fine with exception that hotel wifi is not the greatest to suck down 2 GB files. But given a whole night, the downloads eventually completed by morning. I never tried syncing remotely without VPN because it requires opening ports on the firewall, which I see as a security risk. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 14, 2018 Author Share Posted December 14, 2018 The log says it was successfully downloaded and moved to the SD card: Thu Dec 13 19:35:22 EST 2018 AndroidDownloadReceiver get message for: ManagerDownloadInfo: ID: 22 URI: http://192.168.1.50:8096/emby/Sync/JobItems/dfcd08ce45364c86a3b0b32a2f1e7b05/File?api_key=346b4d34535042e49a54d70d569bba01 Title: SampleVideo_1280x720_2mb Description: ####file:///storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/TV/TEST_Whence_Series_Airtime/Season_Unknown/SampleVideo_1280x720_2mb.mp4 LocalURI: content://downloads/all_downloads/22 Status: Completed Thu Dec 13 19:35:22 EST 2018 AndroidDownloadReceiver - Moving internal file (ID 22) from content://downloads/all_downloads/22 to file:///storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/TV/TEST_Whence_Series_Airtime/Season_Unknown/SampleVideo_1280x720_2mb.mp4 The download manager reports success, but emby server and app shows "Transferring." The file on the device is zero byte. Let me try again. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 14, 2018 Author Share Posted December 14, 2018 Ok, just tried again. I see the download manager downloading the file and the notification reports "Download complete." However, the server and device still show "Transferring 0%." So this behavior is repeatable. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 14, 2018 Author Share Posted December 14, 2018 Logs for second try attached. Files_downloaded_by_AirDroid (2).zip Link to comment Share on other sites More sharing options...
softworkz 3301 Posted December 14, 2018 Share Posted December 14, 2018 Thanks for the logs! Does the file exist at least at the target location? /storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/TV/TEST_Whence_Series_Airtime/Season_Unknown/SampleVideo_1280x720_2mb.mp4 Or is it still 0 bytes? Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 14, 2018 Author Share Posted December 14, 2018 No the file in the target location is zero byte size. Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 16, 2018 Share Posted December 16, 2018 Do you by chance have netflix? Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 16, 2018 Author Share Posted December 16, 2018 Do you by chance have netflix? Luke, I do have netflix and just tested download of movies to the external sd card on the fire device. It works just fine. However, the netflix app seems to have its own download manager; the notifications are different than those from the OS download manager. Link to comment Share on other sites More sharing options...
Luke 36876 Posted December 16, 2018 Share Posted December 16, 2018 Can you figure the location it is downloading to on the sd card? Thanks. Link to comment Share on other sites More sharing options...
revengineer 120 Posted December 16, 2018 Author Share Posted December 16, 2018 Can you figure the location it is downloading to on the sd card? Thanks. The path is /storage/sdcard1/Android/data/com.netflix.mediaclient/files/Download/.of/80240715. The emby path on the external card is /storage/sdcard1/Android/data/com.mb.android/files/emby_downloads/..." Link to comment Share on other sites More sharing options...
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