Greenbaypackers 0 Posted March 10, 2019 Share Posted March 10, 2019 I use a paid service called monkey devices when I install the emby app and it asks you for the pin I go to emby pin area and then hit next the box pops up for the monkey devices to log in to there server via emby and all their movies amd tv series show up on emby app just wont play unless I don't use app Link to comment Share on other sites More sharing options...
maegibbons 1267 Posted March 11, 2019 Share Posted March 11, 2019 So why not speak to monkey devices?. Its their service and their server. They have the logs so may be able to assist you. Its not a general emby issue like if you were running your own server. Krs Mark Link to comment Share on other sites More sharing options...
Luke 37019 Posted March 12, 2019 Share Posted March 12, 2019 Yes we may need to collect information from the server admin in order to troubleshoot this. Thanks. Link to comment Share on other sites More sharing options...
Luke 37019 Posted March 12, 2019 Share Posted March 12, 2019 You can also submit an in-app log from Android TV, and @@ebr can take a look at that. Instructions on how to do that can be found at the bottom of this page here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
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