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QNAP TS431 - Can't connect remotely using v4.0.0.1


TheSainted1

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TheSainted1

Removed QMONO, installed newest v4.0.0.1 x31 pkg.  I cna't seem to connect externally from my network anymore.  I can login, it sees my library but as soon as I click on a movie, circle just spins.  Port forwarding all worked before this and haven't changed ports.  Is anyone else having this issue?

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TheSainted1

I should note: Using a Samsung Galaxy S8+ w/ Emby for android v 3.8 on LTE connects but does not play video.  Circle just spins.  What logs does anyone need?

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TheSainted1

No to both, NAS is static reserved IP, ISP modem supplying DCHP/port forwarding services directly through an unmanaged switch.

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TheSainted1

I see this error in the logs

 

2019-01-14 00:12:35.541 Error HttpServer: Error processing request
    *** Error Report ***
    Version: 4.0.0.1
    Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA -updatepackage emby-server-qnap_{version}_arm-x31.qpkg
    Operating system: Unix 3.2.26.0
    64-Bit OS: False
    64-Bit Process: False
    User Interactive: True
    Processor count: 2
    Program data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata
    Application directory: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system
    System.NullReferenceException: System.NullReferenceException: Object reference not set to an instance of an object.
     at Emby.Server.Implementations.Library.UserManager.GetInternalId(String id)
     at MediaBrowser.Api.UserLibrary.UserViewsService.Get(GetUserViews request)
     at lambda_method(Closure , Object , Object )
     at Emby.Server.Implementations.Services.ServiceExecGeneral.Execute(Type serviceType, IRequest request, Object instance, Object requestDto, String requestName)
     at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
     at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, ILogger logger, String operationName, CancellationToken cancellationToken)
     at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Int64 GetInternalId(System.String)
     at Emby.Server.Implementations.Library.UserManager.GetInternalId(String id)
     at MediaBrowser.Api.UserLibrary.UserViewsService.Get(GetUserViews request)
     at lambda_method(Closure , Object , Object )
     at Emby.Server.Implementations.Services.ServiceExecGeneral.Execute(Type serviceType, IRequest request, Object instance, Object requestDto, String requestName)
     at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req)
     at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, ILogger logger, String operationName, CancellationToken cancellationToken)
     at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)

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TheSainted1

Android app. Web app opens too but the web player has always given me the "no compatible streams error". I always use the emby for android app

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TheSainted1

Update - I uninstalled android app, reinstalled, movie played, started another no problem. Closed and reioen d, now get the spinning circle again

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TheSainted1

Yes. Strangely enough, it's working again. I uninstalled the android app, cleared cache before doing so, reinstalled and now they are playing.

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TheSainted1

I've kinda given up. It's not working external again, internally, works like a hot damn. I'll wait for next update on NAS and Android app. I'll work on getting the web version working for now, hopefully that is more fruitful

If you have any other testing needing done, let me know.

Edited by TheSainted1
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Can you please attach the complete emby server log, from the beginning, as well as the hardware detect log? Thanks.

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TheSainted1

Ok, thanks. As for the android app, is it that I need a subscription now for playback? This had worked in the past, I think older version I was running was 3.6.x.x and qmono 4.4.8.1

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Either sub or unlock. If it's not showing you the unlock option then it may have lost connection to the play store. If you have unlocked previously then it will honor that of course. Does that answer your question on that?

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