christian875 2 Posted December 24, 2018 Share Posted December 24, 2018 I am trying to play a movie with external subtitles (.srt file) but they will not load. I attached the log file for your reference. Any help is appreciated! Log.txt Link to comment Share on other sites More sharing options...
Luke 37045 Posted December 24, 2018 Share Posted December 24, 2018 Hi, did you make sure to select the subtitle track? Link to comment Share on other sites More sharing options...
christian875 2 Posted December 24, 2018 Author Share Posted December 24, 2018 hi luke! i did and it will try to load but then nothing; it will just then play without the subtitles loaded. let me know if you need any additonal info/logs. Link to comment Share on other sites More sharing options...
Luke 37045 Posted December 24, 2018 Share Posted December 24, 2018 Can you please attach the emby server log as well? thanks. Link to comment Share on other sites More sharing options...
christian875 2 Posted December 24, 2018 Author Share Posted December 24, 2018 here you go---just tried it again and noticed when it first plays it shows "remux" then tries to load the substitles and CC indicator goes back to off. Server Log.txt Link to comment Share on other sites More sharing options...
christian875 2 Posted December 25, 2018 Author Share Posted December 25, 2018 so the audio profile for the movie file is FLAC so i used the convert tool to save another version of the movie. The audio profile is now AAC which did the trick and is playing the external sub. anyway i'm ok with this fix and will convert my other movies with similar issues. thought I would just pass on the info! Link to comment Share on other sites More sharing options...
Luke 37045 Posted December 26, 2018 Share Posted December 26, 2018 Thanks for the report. We'll test this out. @@ebr Link to comment Share on other sites More sharing options...
CarlosLima 148 Posted January 15, 2019 Share Posted January 15, 2019 You can still view external subtitles using Emby applications. Using a web browser, the caption is displayed normally. Can you update how is the solution to this problem, please? Thank you Link to comment Share on other sites More sharing options...
Luke 37045 Posted January 15, 2019 Share Posted January 15, 2019 @@CarlosLima are you having a problem? 1 Link to comment Share on other sites More sharing options...
CarlosLima 148 Posted January 15, 2019 Share Posted January 15, 2019 @@CarlosLima are you having a problem? Hi, yes, some customers informed yesterday and when checking, I confirmed the problem, which occurs only in the app emby. I tested only on android and iOS. Link to comment Share on other sites More sharing options...
Luke 37045 Posted January 15, 2019 Share Posted January 15, 2019 In what app? 1 Link to comment Share on other sites More sharing options...
CarlosLima 148 Posted January 15, 2019 Share Posted January 15, 2019 In what app? Emby Android app and Emby iOS app. Link to comment Share on other sites More sharing options...
Luke 37045 Posted January 16, 2019 Share Posted January 16, 2019 Let's look at an example. Please discuss a playback example and attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
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