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my premiere no work


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#1 z3ndra OFFLINE  

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Posted 07 December 2018 - 12:47 PM

Hello I just resubscribe to emby premiere because I had a problem with my payment. and nothing works, all features are still blocked, including the trailer plugin. thank you kindly solve the problem please.

 

http://image.noelsha...250-no-work.png

 

http://image.noelsha...cu-paiement.png



#2 z3ndra OFFLINE  

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Posted 07 December 2018 - 12:58 PM

I was restarted server, and nothing.


Edited by z3ndra, 07 December 2018 - 12:59 PM.


#3 ebr OFFLINE  

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Posted 07 December 2018 - 01:11 PM

Hi.  I don't see this email in the system but please try the following:

 

My Emby Key Says it is Invalid or Missing

 

This is usually an issue with network configuration or security software blocking.

 

Thanks.



#4 z3ndra OFFLINE  

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Posted 07 December 2018 - 01:15 PM

thank you,my key is validated, it's just the premiere content that is not unlocked by the key

 

http://image.noelsha...2846-active.png



#5 ebr OFFLINE  

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Posted 07 December 2018 - 01:18 PM

Hi.  Did you follow the procedure in that document?  The last step says to post the log here after you've gone through the steps.

 

Thanks.



#6 z3ndra OFFLINE  

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Posted 07 December 2018 - 01:23 PM

My key is missing now, i not understand, 



#7 z3ndra OFFLINE  

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Posted 07 December 2018 - 01:25 PM

yes and there is nothing that blocks, the key has been validated just now.



#8 z3ndra OFFLINE  

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Posted 07 December 2018 - 01:27 PM

post edited: log was deleted


Edited by z3ndra, 07 December 2018 - 02:23 PM.


#9 mastrmind11 OFFLINE  

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Posted 07 December 2018 - 01:46 PM

There is nothing in that code snippet that indicates it isn't working.  So what's not working?



#10 z3ndra OFFLINE  

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Posted 07 December 2018 - 01:49 PM

my key was valid just now and now it makes me unable to find it. and even when it was valid, the emby premiere features were not unlocked



#11 z3ndra OFFLINE  

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Posted 07 December 2018 - 02:15 PM

I just tested on another pc at home this time and the key does not work either. did you block it? because I do not understand, there is nothing that makes it does not work



#12 z3ndra OFFLINE  

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Posted 07 December 2018 - 02:20 PM

no it's good, the key arrived in my email with a space that should not be there.
 
so she is well validated
 
 
but the first emby content is still locked
 

Edited by z3ndra, 07 December 2018 - 02:20 PM.


#13 z3ndra OFFLINE  

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Posted 07 December 2018 - 02:22 PM

ok for a rather obscure reason everything has just been unlocked as if by magic. I did not understand anything lol



#14 ebr OFFLINE  

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Posted 07 December 2018 - 03:49 PM

Hi.  I'm glad it is working for you now.

 

Let us know if you have more issues.

 

Thanks.






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