TheNim 0 Posted December 4, 2018 Share Posted December 4, 2018 Hallo, ich musste leider meinen Server neu aufsetzen leider funktioniert seit dem mein Premium Key nicht mehr obwohl die Automatische Zahlung durchgegangen ist. Vllt kann sich einer der offiziellen mal des Themas annehmen. Vielen Dank Daniel Tlatlik Link to comment Share on other sites More sharing options...
ebr 14862 Posted December 4, 2018 Share Posted December 4, 2018 Hi. Exactly what problem are you having? My Emby Key Says it is Invalid or Missing Link to comment Share on other sites More sharing options...
TheNim 0 Posted December 4, 2018 Author Share Posted December 4, 2018 It says invalid key Link to comment Share on other sites More sharing options...
TheNim 0 Posted December 4, 2018 Author Share Posted December 4, 2018 In the mail stands that is expired 4.12.2018 but i ve paid today with autorenew on itunes Link to comment Share on other sites More sharing options...
ebr 14862 Posted December 4, 2018 Share Posted December 4, 2018 Hi. If it just renewed today in the app store then it may be tonight before their information and ours syncs up. We pad our expiration dates to keep this from happening but, perhaps, the renewal at iTunes was several days behind... Please let us know if it isn't working tomorrow morning. Link to comment Share on other sites More sharing options...
TheNim 0 Posted December 5, 2018 Author Share Posted December 5, 2018 still no luck it says: Um einen Premium-Inhalt freizuschalten, wird ein aktives Emby Premium Abo benötigt. best regards Link to comment Share on other sites More sharing options...
ebr 14862 Posted December 6, 2018 Share Posted December 6, 2018 Hi. Exactly how did you purchase the subscription in the first place? Link to comment Share on other sites More sharing options...
TheNim 0 Posted December 6, 2018 Author Share Posted December 6, 2018 By itunes Link to comment Share on other sites More sharing options...
ebr 14862 Posted December 6, 2018 Share Posted December 6, 2018 By itunes Using an app or browser...? Exactly what process did you go through to purchase? Thanks. Link to comment Share on other sites More sharing options...
TheNim 0 Posted December 6, 2018 Author Share Posted December 6, 2018 By app, it be paid by my monthly telefon bill like everything that i purchase in the itunes store! Link to comment Share on other sites More sharing options...
ebr 14862 Posted December 6, 2018 Share Posted December 6, 2018 Okay, specifically, with our iOS app I assume? When you first did that did everything work or did we have to help you with it manually? I'm going to manually extend your subscription for now but, for the future, it may work better for you to cancel the iTunes subscription and re-purchase next month via our web site. It will be cheaper for you. Thanks. Link to comment Share on other sites More sharing options...
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