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Issue: When I stop playing a 4K movie, server starts to transcode de movie instead of stopping the movie


Best Answer ebr , 16 January 2019 - 06:49 PM

I thought I had fixed this in a previous beta so I'm just not sure... :)

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#1 vdatanet ONLINE  

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Posted 04 December 2018 - 02:49 AM

Hi,

 

I'm running Emby Server on a WD PR2100 NAS and using Android TV Client on Xiaomi Mi Box (last beta version, in final version I have the same issue)

 

When I start playing a 4K movie, movie starts fine using direct play, but when I stop the movie, the server, instead of stopping the movie, starts to transcode the movie and streams the audio to the Android TV client. At this point, I have to reboot both client and server.

 

I don't know if this is a server problem or a client problem.

 

Thanks

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#2 ebr OFFLINE  

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Posted 04 December 2018 - 12:32 PM

Hi.  Exactly how are you both starting and stopping the movie?



#3 vdatanet ONLINE  

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Posted 04 December 2018 - 03:23 PM

Hi, To start the movie I press the center key on the remote on the play button of the screen. To stop the movie, I press back button. This work always in movies 1080p, but stop action fails in every 4k movie. It I press the home button to return to desktop, stop action works always.

If I hit Stop button in Emby’s control panel, stop movie also fails.

Edited by vdatanet, 04 December 2018 - 04:39 PM.


#4 ebr OFFLINE  

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Posted 04 December 2018 - 05:27 PM

Well, this is a new one.  From looking at the server log, it looks like the player is generating an error when you stop the movie which then causes us to re-try playing it.

 

Can you please reproduce the problem and send a log from the app?



#5 vdatanet ONLINE  

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Posted 04 December 2018 - 06:17 PM

I've sended the log just now:

 

Server Name= MyCloudPR2100

User Name = joan

 

Thanks!



#6 ebr OFFLINE  

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Posted 04 December 2018 - 06:39 PM

Thanks for that.

 

The player is encountering an error I've never seen before as it is in the process of shutting down.  Our app is then interpreting that as a playback failure and re-trying.  I'll need to fix that part.

 

How is everything hooked together hardware wise?  I'm just curious how this error could be happening.  The system is complaining that a display device doesn't exist anymore.



#7 vdatanet ONLINE  

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Posted 05 December 2018 - 02:49 AM

Hi, the hardware is pretty simple: A Xiaomi Mi Box International Version hooked to a Hisense 4K TV by HDMI. No more hardware. When I use a external player like VCL, the file plays and stops fine. There may be something with the internal player. It's strange, this only happens with 4K movies.



#8 vdatanet ONLINE  

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Posted 16 December 2018 - 06:26 AM

Hi, It still happens in latest beta (both client and server). I'll try to get a Xiaomi Mi Box S (the newest one) to see what happens. Xiaomi Mi Box International version is full of bugs since last android update.



#9 ebr OFFLINE  

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Posted 16 December 2018 - 01:23 PM

Hi.  A beta with this fix hasn't gone up yet.

 

Thanks.



#10 vdatanet ONLINE  

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Posted 18 December 2018 - 11:04 AM

Hi, I've got the new Xiaomi Mi Box S (same hardware but with Android 8.1), problem is gone. Could the buggy Android 8.0 firmware of the old Xiaomi Mi Box be the cause?



#11 ebr OFFLINE  

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Posted 18 December 2018 - 03:40 PM

Really not sure.  I have never seen that particular error you had before.



#12 vdatanet ONLINE  

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Posted 20 December 2018 - 02:25 PM

I have tested more deeply the playback of 4K videos with the new Xiaomi Mi Box S and the same error occurs. I have ordered an Nvidia Shield to Santa and I will endorse the Xiaomi Mi Box to my children, that they do not reproduce 4K. I hope that with Nvidia Shield I do not have the error. Merry Christmas!



#13 Luke OFFLINE  

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Posted 20 December 2018 - 04:56 PM

Let us know how you get on. Thanks !



#14 ebr OFFLINE  

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Posted 20 December 2018 - 11:18 PM

Hi.  The beta of the app that went out today should fix this as well.

 

Thanks.



#15 vdatanet ONLINE  

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Posted 21 December 2018 - 02:27 AM

I've updated to latest beta versions (client and server) and the error still occurs. After stop, server starts to remux and I have to reboot the server.

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#16 ebr OFFLINE  

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Posted 21 December 2018 - 09:56 AM

What is the version number shown for the app?



#17 vdatanet ONLINE  

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Posted 21 December 2018 - 10:08 AM

1.6.70g

#18 vdatanet ONLINE  

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Posted 21 December 2018 - 10:41 AM

What is the version number shown for the app?

 

1.6.70g 



#19 ebr OFFLINE  

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Posted 21 December 2018 - 07:18 PM

Okay, thanks.  I'll have to take another look.

 

Still strange that your setup is the only one causing this.  I'm really wondering exactly what it is... but just out of curiosity.  



#20 Doofus OFFLINE  

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Posted 22 December 2018 - 12:27 PM

Could it be some kind of cec wierdness?




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