schogobong 3 Posted December 1, 2018 Share Posted December 1, 2018 Hi everybody, I recently experienced some issues with Emby and therefore had to re-install it on my QNAP. At first (and at second) I chose the wrong installation package, one that was incompatible with my QNAP -> this resulted in an error message that the package was not compatible. So I chose a different package. The third one was the correct one. So no issues there. However, everytime after my QNAP shuts down and boots back up I get the following error messages again: - Failed to install Emby Server 3.6.0.46. Installation package is incompatible. Use the correct package. - Failed to install Emby Server 3.6.0.57. Installation package is incompatible. Use the correct package. I only tried to install these packages once, but I keep getting the error messages after every restart. Any idea how I could get rid of them? I have contacted QNAP directly, but they could only refer me to this forum. Looking forward to any ideas schogobong Link to comment Share on other sites More sharing options...
Luke 37008 Posted December 1, 2018 Share Posted December 1, 2018 What model do you have? What package are you trying to install? Link to comment Share on other sites More sharing options...
schogobong 3 Posted December 2, 2018 Author Share Posted December 2, 2018 I have a QNAP NAS TS-431P (Annapurna Labs Alpine Dual-core ARM CPU) I don't know which packages I tried to install (it was a while back), but apparently they were incompatible I ended up installing version 3.5.2.0, which worked. But I keep getting the error messages I mentioned after every NAS-restart, as if my NAS tried to re-install the packages with every restart. Link to comment Share on other sites More sharing options...
Luke 37008 Posted December 2, 2018 Share Posted December 2, 2018 Can you try installing one of the packages listed on our website? Thanks. Link to comment Share on other sites More sharing options...
schogobong 3 Posted December 2, 2018 Author Share Posted December 2, 2018 (edited) Isn't one of those the one on your website? Because that's where I initially got it from. Edited December 2, 2018 by schogobong Link to comment Share on other sites More sharing options...
Luke 37008 Posted December 2, 2018 Share Posted December 2, 2018 Right but we have made some recent breakthroughs regarding older qnap models, so IF we have a package on our website for your model, then you should switch to that instead of using the Qnap community package. Link to comment Share on other sites More sharing options...
schogobong 3 Posted December 4, 2018 Author Share Posted December 4, 2018 Great to know - thanks Luke! So I'm assuming I should download "QNAP ARM X41, X31+, X31P, X28, X35 - BETA", or is there anything else to verify other than the NAS model? Is there any way to install the package without having to set-up the emby server again? Whenever I updated Emby through the App Center, all my settings and media were retained. Best, schogobong Link to comment Share on other sites More sharing options...
Luke 37008 Posted December 4, 2018 Share Posted December 4, 2018 Well first I think let's just find out if this one installs OK. thanks. Link to comment Share on other sites More sharing options...
schogobong 3 Posted December 6, 2018 Author Share Posted December 6, 2018 Sounds reasonable I was able to install it on my NAS. Link to comment Share on other sites More sharing options...
Luke 37008 Posted December 6, 2018 Share Posted December 6, 2018 Great. Have you referred to our backup guide? Link to comment Share on other sites More sharing options...
schogobong 3 Posted December 15, 2018 Author Share Posted December 15, 2018 Hi Luke, I found it to be a bit quicker just to set it up again... The new package is great and resolved some of the minor issues I was having! thank you for the info After switching to the new package I am having some with playback and with subtitles - I will make a seperate post in the thread for the new package. Or should I post the issue here? Link to comment Share on other sites More sharing options...
KriLoK 0 Posted April 30, 2019 Share Posted April 30, 2019 Any way to permanently delete this notification? I've got Emby running with no issues, but when I initially tried to install it I had downloaded the wrong package. Ever since then, every time the NAS reboots, I get the mismatch warning (''Installation package is incompatible. Use the correct package.''). I tried clearing notifications and logs, but this still shows up on reboot, and even though it doesn't affect anything, it's just a bit of a nuisance to have to dismiss it every time... Hi everybody, I recently experienced some issues with Emby and therefore had to re-install it on my QNAP. At first (and at second) I chose the wrong installation package, one that was incompatible with my QNAP -> this resulted in an error message that the package was not compatible. So I chose a different package. The third one was the correct one. So no issues there. However, everytime after my QNAP shuts down and boots back up I get the following error messages again: - Failed to install Emby Server 3.6.0.46. Installation package is incompatible. Use the correct package. - Failed to install Emby Server 3.6.0.57. Installation package is incompatible. Use the correct package. I only tried to install these packages once, but I keep getting the error messages after every restart. Any idea how I could get rid of them? I have contacted QNAP directly, but they could only refer me to this forum. Looking forward to any ideas schogobong -------------------------- Link to comment Share on other sites More sharing options...
Luke 37008 Posted April 30, 2019 Share Posted April 30, 2019 Hmm, I wonder if you still have remnants of that installed. 1 Link to comment Share on other sites More sharing options...
Solution schogobong 3 Posted April 30, 2019 Author Solution Share Posted April 30, 2019 I had to get in touch with QNAP support to get rid of this issue. After 1.5 months of back and forth (not kidding), they were finally able to resolve the issue, which (I believe) was due to the fact, that the NAS kept trying to install the "faulty" packages with each restart. This was the final message that resolved my issues: I have found the location of the qpkg's of the emby server they were stored in the folder /mnt/HDA_ROOT/update_pkg/i removed the qpkg and rebooted the NAS , please check if the error returns in the system logs after the reboot and let me know Hope this helps! 1 Link to comment Share on other sites More sharing options...
Luke 37008 Posted April 30, 2019 Share Posted April 30, 2019 Thanks for the info ! 1 Link to comment Share on other sites More sharing options...
KriLoK 0 Posted April 30, 2019 Share Posted April 30, 2019 (edited) Will give it a shot and report back... Thanks! Edit: Yup, removed the qpkg from that directory, rebooted and voila, problem solved. Thank you both! I had to get in touch with QNAP support to get rid of this issue. After 1.5 months of back and forth (not kidding), they were finally able to resolve the issue, which (I believe) was due to the fact, that the NAS kept trying to install the "faulty" packages with each restart. This was the final message that resolved my issues: Hope this helps! Edited April 30, 2019 by KriLoK Link to comment Share on other sites More sharing options...
kenno 0 Posted May 11, 2019 Share Posted May 11, 2019 Thanks all, I had the same problem on my Qnap 251, I removed the emby file from the update_pkg.. works great Link to comment Share on other sites More sharing options...
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