germanicus 3 Posted November 26, 2018 Share Posted November 26, 2018 Hello all, So far I really love Emby. It has provided 95% of the solutions I need for multiple users in my home however, there is one really nagging issue that is kind of a deal breaker. I bought premium for one month to see if it's worth it and the only thing holding me back now from purchasing a lifetime membership is this one issue. No videos will resume playing if I leave that video's screen. It correctly marks where I left off and when I go to play it from where I left off it quickly loads to that marker and then the slider moves to the beginning of the file and pauses. If I hit play, it just does nothing. My only option is to go back to the show's page and hit play rather than resume and then manually go back to where I left off. This only seems to happen on my PC's (all running Arch, both Chrome and Firefox), it works fine on my Android devices. I would really appreciate any insight on how to fix this. Just let me know if you need any log files and I'll upload them. Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 26, 2018 Share Posted November 26, 2018 HI there, welcome. Let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
germanicus 3 Posted November 26, 2018 Author Share Posted November 26, 2018 (edited) Sorry, when looking for posting guidelines I was looking for a pinned post in this sub-forum since it seemed most relevant. I think these should be the most relevant log files, I wasn't sure if it was direct streaming or transcoding but the direct stream logfile had the most recent timestamp as it related to my replicating the issue. Edit: If you search for timestamp "2018-11-25 20:23:54.994" this is when I last purposefully replicated the issue. embyserver.txt ffmpeg-directstream-28d02cf4-d521-441d-a26f-e0c6befe74b8.txt Edited November 26, 2018 by germanicus Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 26, 2018 Share Posted November 26, 2018 Was there an ffmpeg log to match this? 2018-11-25 20:23:49.539 Info App: FFMpeg exited with code 0 2018-11-25 20:23:49.573 Info App: /usr/bin/ffmpeg -ss 00:29:54.000 -noaccurate_seek -f matroska,webm -i file:"/home/germanicus/Media/TV/Survivor/Season 37/Survivor.S37E06.720p.WEB.x264-TBS/survivor.s37e06.720p.web.x264-tbs.mkv" -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -copyts -vsync -1 -codec:a:0 copy -copypriorss:a:0 0 -f segment -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 -start_at_zero -segment_time 6 -segment_time_delta -1794 -individual_header_trailer 0 -break_non_keyframes 1 -segment_format mpegts -segment_list_type m3u8 -segment_start_number 299 -segment_list "/var/lib/emby/transcoding-temp/b29a18955b9cfe4d97eb22c551c4c76a.m3u8" -y "/var/lib/emby/transcoding-temp/b29a18955b9cfe4d97eb22c551c4c76a%d.ts" 2018-11-25 20:23:49.741 Error HttpServer: Error processing request *** Error Report *** Version: 3.5.3.0 Command line: /usr/lib/emby-server/EmbyServer.dll -programdata /var/lib/emby -ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe -restartexitcode 3 Operating system: Unix 4.19.2.1 64-Bit OS: True 64-Bit Process: True User Interactive: True Processor count: 4 Program data path: /var/lib/emby Application directory: /usr/lib/emby-server System.Exception: Error starting ffmpeg at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, EncodingOptions encodingOptions, CancellationTokenSource cancellationTokenSource, Boolean acquireResources) at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String segmentId) at Emby.Server.Implementations.Services.ServiceExecGeneral.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, ILogger logger, String operationName, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken) System.Exception at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, EncodingOptions encodingOptions, CancellationTokenSource cancellationTokenSource, Boolean acquireResources) at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String segmentId) at Emby.Server.Implementations.Services.ServiceExecGeneral.GetTaskResult(Task task) at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, ILogger logger, String operationName, CancellationToken cancellationToken) at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IHttpRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken) Link to comment Share on other sites More sharing options...
germanicus 3 Posted November 26, 2018 Author Share Posted November 26, 2018 (edited) I think this one is it but I'm not 100% positive. Edit: for some reason it won't upload that one so here it is on pastebin https://pastebin.com/MZeXD90X Edited November 26, 2018 by germanicus Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 26, 2018 Share Posted November 26, 2018 No that's not it. It would be short most likely. Link to comment Share on other sites More sharing options...
germanicus 3 Posted November 26, 2018 Author Share Posted November 26, 2018 I'm not sure what part of that to grep to find which ffmpeg file to include. Whenever I try finding any of that particular text in the log files it's only found in embyserver.txt. So, I've just zipped up all the logs in that directory and put them on one of my servers for you to download. http://107.173.70.111/emby-logs.zip Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 26, 2018 Share Posted November 26, 2018 What kind of storage are these videos on? It almost looks like an I/O stall. Link to comment Share on other sites More sharing options...
germanicus 3 Posted November 26, 2018 Author Share Posted November 26, 2018 4TB external drive, connected via USB3, formatted EXT4. It should be noted that I don't have a resume issue in Kodi playing from the exact same source. Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 27, 2018 Share Posted November 27, 2018 @@softworkz any thoughts on these? Thanks. Link to comment Share on other sites More sharing options...
softworkz 3335 Posted November 27, 2018 Share Posted November 27, 2018 He's using an ffmpeg version (4.1) that we do not support. Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 27, 2018 Share Posted November 27, 2018 @@germanicus what OS are you on? Link to comment Share on other sites More sharing options...
germanicus 3 Posted November 27, 2018 Author Share Posted November 27, 2018 I'm on Arch. Which version of ffmpeg should I downgrade to? Link to comment Share on other sites More sharing options...
Solution Luke 37060 Posted November 27, 2018 Solution Share Posted November 27, 2018 4.0.2. In the near future we'll be shipping our custom ffmpeg with the server. Arch linux is currently the only platform we are not doing that for. 1 Link to comment Share on other sites More sharing options...
softworkz 3335 Posted November 27, 2018 Share Posted November 27, 2018 Once you have downgraded and still got problems: In your first post you mentioned about resuming videos that have been paused during playback. About what time frame are we talking here between pause and resume? Link to comment Share on other sites More sharing options...
germanicus 3 Posted November 27, 2018 Author Share Posted November 27, 2018 The downgrade seems to have worked. Once you have downgraded and still got problems: In your first post you mentioned about resuming videos that have been paused during playback. About what time frame are we talking here between pause and resume? Just for reference, it varies between 10 minutes to 40 minutes (this has just been my sample size videos.) Thank you all for the great support. This is all the reason (well and great features) I need to continue paying for a membership. I think, just to support you guys a little more I'm going to continue paying month to month for a bit before buying the lifetime membership. You all deserve it. Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 27, 2018 Share Posted November 27, 2018 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
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