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Runaway Playback Protection


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#1 EricGRIT09 OFFLINE  

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Posted 17 November 2018 - 03:30 PM

Specifically for Live TV - I have a Roku Premiere+ and when watching live TV via Emby the stream will continue seemingly indefinitely (8+ hours).  This is with runaway playback protection enabled.  At first I thought the option must only apply to standard library items (continuous episodes one after another) but upon a double-check I see the option says it also applies to live TV.  So, is this a bug in my case in that it isn't working properly or is there a specific length of time over 8 hours at which the stream will stop?  Is it able to be set to a specific time?

 

Causing some issues with remote users currently as the Roku doesn't go into standby mode or stop the stream when only the TV is turned off.  Understood this is mainly a Roku problem in general but I'm really curious how the runaway playback feature is intended to work, since it doesn't seem to do much for me right now, at least as far as I can tell for live TV.



#2 Jdiesel OFFLINE  

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Posted 17 November 2018 - 03:40 PM

Do you have guide data for that channel?

#3 ebr OFFLINE  

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Posted 17 November 2018 - 04:08 PM

What he said - the app only checks to see if someone is still there on a program change.  This is to keep it from bugging you during long broadcasts like Football games.

 

So, if there is no program data, then it won't ever ask for confirmation of still watching.



#4 EricGRIT09 OFFLINE  

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Posted 17 November 2018 - 09:37 PM

I do have guide data for all channels, yes.  Any other possibilities?



#5 Luke OFFLINE  

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Posted 17 November 2018 - 09:41 PM

Can you please discuss an example?



#6 EricGRIT09 OFFLINE  

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Posted 17 November 2018 - 10:16 PM

Can you please discuss an example?

 

Sure - remote family member starts streaming Food Network at 4:00pm and it is still going at 11:00pm.  Roku Premiere+, runaway playback enabled.  They are turning off the TV but not the Roku, as Roku doesn't have a command via HDMI-CEC or anything like that to put it to "sleep" or kick it out of whatever it's currently streaming.

 

Anything else I can provide there to be helpful?  It has happened multiple nights in a row.

 

Also, what happens when a new program starts?  Message asking if you are still watching, and you have to press "yes" for it to continue?

 

 

Edit - Also looks like the same family member started Food Network 30 mins ago so I can see if it goes late into the night again tonight.  Didn't know they loved Food Network so much but I'll keep an eye on it.  The guide shows new shows every hour.


Edited by EricGRIT09, 17 November 2018 - 10:23 PM.


#7 ebr OFFLINE  

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Posted 18 November 2018 - 10:56 AM

Also, what happens when a new program starts?  Message asking if you are still watching, and you have to press "yes" for it to continue?

 

Yes, that's what happens.

 

Are you saying that the stream does quit at some point?

 

Are you 100% sure they aren't watching for some extended period?

 

What programs were on at the time this happened?



#8 EricGRIT09 OFFLINE  

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Posted 18 November 2018 - 07:07 PM

Yes, that's what happens.

Are you saying that the stream does quit at some point?

Are you 100% sure they aren't watching for some extended period?

What programs were on at the time this happened?


Honestly I'm not 100% sure, more like 99.9% sure, but I did confirm that on my Roku Ultra I had no pop-up between programs when I tested myself last night. I didn't have it going 8 hours, but now my understanding is that it should pop up when a new program starts, right? Regardless of time played?

Now that (I think) I have a better understanding of how it *should* function I can do additional testing on my end, but thus far I've never seen a message of this sort and I'll say my remote user experience is *very* out of the norm but again not 100% confirmed.

#9 ebr OFFLINE  

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Posted 18 November 2018 - 07:26 PM

Honestly I'm not 100% sure, more like 99.9% sure, but I did confirm that on my Roku Ultra I had no pop-up between programs when I tested myself last night. I didn't have it going 8 hours, but now my understanding is that it should pop up when a new program starts, right? 

 

No, it will only prompt you if you haven't interacted with the app at all in at least an hour.  If the stream is shutting down at 11pm then it sounds like the feature is working as intended.

 

Possible scenario:

 

User starts watching at 4pm and watches normally until 9:01pm when they turn off the TV.

The program at 9 goes for 2 hours until 11 when the system puts up the prompt and then stops the stream after there is no response. 



#10 EricGRIT09 OFFLINE  

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Posted 19 November 2018 - 05:03 PM

No, it will only prompt you if you haven't interacted with the app at all in at least an hour.  If the stream is shutting down at 11pm then it sounds like the feature is working as intended.

 

Possible scenario:

 

User starts watching at 4pm and watches normally until 9:01pm when they turn off the TV.

The program at 9 goes for 2 hours until 11 when the system puts up the prompt and then stops the stream after there is no response. 

 

 

I am currently testing this on my Roku at home and I might have noticed something worth mentioning here - because one of my sources is IPTV, it often buffers.  I noticed on the Roku app it pops up with a loading screen each buffer (maybe just 1 second) and then continues.  Could this loading screen be counted as user input, thus resetting the timer for runaway playback prevention?  The admin interface on the server still shows total time of the stream correctly, btw, that does not reset.


Edited by EricGRIT09, 19 November 2018 - 05:04 PM.


#11 ebr OFFLINE  

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Posted 19 November 2018 - 06:50 PM

I am currently testing this on my Roku at home and I might have noticed something worth mentioning here - because one of my sources is IPTV, it often buffers.  I noticed on the Roku app it pops up with a loading screen each buffer (maybe just 1 second) and then continues.  Could this loading screen be counted as user input, thus resetting the timer for runaway playback prevention?  The admin interface on the server still shows total time of the stream correctly, btw, that does not reset.

 

No, that should not have any impact.



#12 Erik OFFLINE  

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Posted 04 December 2018 - 09:11 AM

I have the same issue with a regular LiveTV stream (let me know if mods what a new topic instead).

 

Server: 3.5.3.0

Roku Beta: 3.0.127

 

To get some good logs, I started playing liveTV channel at 11:52 EST, turned off the TV and left it overnight. This morning i check and the channel is still playing 6+ hours later.

 

Sreenshot:  

 

5c067ca9533b1_Runaway.jpg

 

Logs PM'd to @ebr

 

Thanks,

Erik


Edited by Erik, 04 December 2018 - 09:11 AM.


#13 Luke OFFLINE  

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Posted 04 December 2018 - 11:37 AM

Can the describe the issue that you had? Thanks.

#14 ebr OFFLINE  

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Posted 04 December 2018 - 11:41 AM

I have the same issue with a regular LiveTV stream (let me know if mods what a new topic instead).

 

Server: 3.5.3.0

Roku Beta: 3.0.127

 

To get some good logs, I started playing liveTV channel at 11:52 EST, turned off the TV and left it overnight. This morning i check and the channel is still playing 6+ hours later.

 

Sreenshot:  

 

5c067ca9533b1_Runaway.jpg

 

Logs PM'd to @ebr

 

Thanks,

Erik

 

Did the channel you were playing have accurate guide data for that time period?



#15 Erik OFFLINE  

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Posted 04 December 2018 - 12:07 PM

Yes, the guide data was all present and view-able within the guide just fine.

 

Just a thought, that channel also had a recording at about 12:30am so could the shared stream (1x tuner watching the liveTV channel and 1x tuner recording a show on the same channel. Could the shared stream logic interfere with runaway protection?

 

I can test on a channel now without any recordings and verified guide data and get some logs if you would like.

 

@Luke , the problem i have is someone starts watching a show, turns off the TV (not the roku) and the stream never terminated via runaway protection. I can turn the TV on hours later and the LiveTV is still playing.



#16 ebr OFFLINE  

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Posted 04 December 2018 - 12:23 PM

Just a thought, that channel also had a recording at about 12:30am so could the shared stream (1x tuner watching the liveTV channel and 1x tuner recording a show on the same channel. Could the shared stream logic interfere with runaway protection?

 

No, that would not have an effect.  We'll have to look and make sure something didn't break this.

 

Thanks.



#17 Erik OFFLINE  

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Posted 04 December 2018 - 12:37 PM

Ok thanks. Just let me know if you need me to test again.

 

Thanks.

Erik



#18 ebr OFFLINE  

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Posted 04 December 2018 - 12:43 PM

Okay, my apologies.  This feature does not work right now for live TV in this app.  It does work for video playback.


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#19 Erik OFFLINE  

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Posted 04 December 2018 - 03:45 PM

No problem. I wasn’t sure, but the setting menu on the roku says for LiveTV as well. That’s what let me to think it was not working.

Thanks for the answer, can I assume it’s on the roadmap or should I make a feature request?

#20 speechles OFFLINE  

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Posted 04 December 2018 - 04:14 PM

You can assume we already have a fix and it is submitted. Just need higher ups to publish and deploy. LiveTV is an immediate priority.


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