Pittiplatsch 2 Posted November 12, 2018 Share Posted November 12, 2018 Hi, I've trouble with the Web Player of Emby. With some media the player is stopping playback near the end of a media file. The video screen goes black, no audio anymore. The UI still works. My files are mkv's with h264, vobsub subtitles and aac audio. Usually it doesn't help restarting the media and jumping to the position. The playback will stop again after a similar playback position is reached. Sometimes it helps avoiding transcoding by deactivating subtitles, but sometimes this isn't helping either. It usually happens when the playback has coming to around 90 percent of the media file and when media files have a running time around 40 minutes in total. It doesn't happened with media longer than that yet, but this might be a coincidence. This issue isn't appearing with every media, it's difficult to reproduce it at the moment. Playing back affected media with something like VLC isn't causing any issues so far. It sounds a bit like here, besides this user is playing back avi's instead mkv's: https://emby.media/community/index.php?/topic/64322-playback-stopping-prematurely/?hl=%2Bstop+%2Bplayback I'm running Emby 3.5.2.0 on Docker/Linux. I'm using Firefox, but also tested it with Chrome, same here. I also attached some logs, there is a exception logged also, see end of embyserver.txt. Thanks, Peter ffmpeg-transcode-65880ceb-33a4-4a39-98c6-2d90c49d5776.txt embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36991 Posted November 12, 2018 Share Posted November 12, 2018 Hi there, please try this again with the next release of emby server, thanks. Link to comment Share on other sites More sharing options...
Pittiplatsch 2 Posted November 13, 2018 Author Share Posted November 13, 2018 Hi there, please try this again with the next release of emby server, thanks. Thanks for letting me know. Do you have a time frame when the next stable release might be coming up? Thanks, Peter Link to comment Share on other sites More sharing options...
Luke 36991 Posted November 13, 2018 Share Posted November 13, 2018 Hopefully soon. 1 Link to comment Share on other sites More sharing options...
Pittiplatsch 2 Posted January 24, 2019 Author Share Posted January 24, 2019 @@Luke I've tested this with Emby 4.0.1.0 today, but the issue is still there. Any ideas? Thanks, Peter Link to comment Share on other sites More sharing options...
Luke 36991 Posted January 24, 2019 Share Posted January 24, 2019 Can you please attach a new emby server and Ffmpeg log? Thanks. Link to comment Share on other sites More sharing options...
Pittiplatsch 2 Posted January 25, 2019 Author Share Posted January 25, 2019 (edited) Can you please attach a new emby server and Ffmpeg log? Thanks. Sure, see attachments. The server logs shows an exception in line 657 which correlates to the error described above. Thanks, Peter embyserver.txt ffmpeg-directstream-0c664868-cb13-456e-a577-796f552cc255_1.txt Edited January 25, 2019 by Pittiplatsch Link to comment Share on other sites More sharing options...
Luke 36991 Posted January 25, 2019 Share Posted January 25, 2019 Can you provide a sample video for testing? Link to comment Share on other sites More sharing options...
AJAYS 0 Posted January 26, 2019 Share Posted January 26, 2019 I’m having the same/similar issues since latest update... Mostly playing x265 mkv files... Playback stops at random points with the same screen as pittiplatsch describes.. Have been able to play videos on VLC without any issues. Am thinking of doing a reinstall of Emby Theater... Link to comment Share on other sites More sharing options...
Luke 36991 Posted January 26, 2019 Share Posted January 26, 2019 I’m having the same/similar issues since latest update... Mostly playing x265 mkv files... Playback stops at random points with the same screen as pittiplatsch describes.. Have been able to play videos on VLC without any issues. Am thinking of doing a reinstall of Emby Theater... Hi there @@AJAYS, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Pittiplatsch 2 Posted March 19, 2019 Author Share Posted March 19, 2019 Can you provide a sample video for testing? Oh, big sorry, I totally missed this request. I played around to provide a reliable small sample file to definitely reproduce this problem, but it seems to be a bit awkward because all attempts didn't work. The issue might be related to subtitles somehow, but I'm not sure. It seems to be irrelevant if the subtitles are picture or text based, embedded or served via a external srt file. Sometimes it's working, sometimes not. My time is quite limited at the moment, so I cannot invest much more of it on short notice. Since this issue is pretty annoying I hope we can find a solution somehow soon. Thanks, Peter Link to comment Share on other sites More sharing options...
Luke 36991 Posted March 19, 2019 Share Posted March 19, 2019 Thanks. Link to comment Share on other sites More sharing options...
trekkie690 0 Posted June 14, 2019 Share Posted June 14, 2019 I have had a similar issue where the playback at end the show/movie and the browser screen would go blank. Chrome, IE, Edge, Firefox, etc. didnt matter what i used same issue. Not sure why its causing the issue, need to look at the logs when it happens, but i did figure out it was always happening at the 95% mark for the video. Which i know in emby is when it will decide to mark the show as watched in most cases. I know this setting can be changed, so i'll test it to see if i set it to 98% or 100% if it happens then which will indicate that that setting is screwing with browser play back. Note i have a Roku, it does not have this is issue. Nor the mobile app(s) for it. Link to comment Share on other sites More sharing options...
cptlores 23 Posted June 15, 2019 Share Posted June 15, 2019 Yeah.. This has been a problem for a while now, and still happens. Link to comment Share on other sites More sharing options...
Pittiplatsch 2 Posted June 16, 2019 Author Share Posted June 16, 2019 I have had a similar issue where the playback at end the show/movie and the browser screen would go blank. Chrome, IE, Edge, Firefox, etc. didnt matter what i used same issue. Not sure why its causing the issue, need to look at the logs when it happens, but i did figure out it was always happening at the 95% mark for the video. Which i know in emby is when it will decide to mark the show as watched in most cases. I know this setting can be changed, so i'll test it to see if i set it to 98% or 100% if it happens then which will indicate that that setting is screwing with browser play back. Note i have a Roku, it does not have this is issue. Nor the mobile app(s) for it. This was my first thought as well back then. I think I did play around with the settings you mentioned too, but as far as I remember it wasn't related somehow. But I'm not entirely sure about it, it's been a while. Did you play around with these settings? Any news so far? Link to comment Share on other sites More sharing options...
Luke 36991 Posted June 18, 2019 Share Posted June 18, 2019 Apologies for the disruption. We are looking into it. Thanks. Link to comment Share on other sites More sharing options...
DUG 3 Posted July 1, 2019 Share Posted July 1, 2019 (edited) This just stated to happen to me also while using the browser. Gets to about 95% and stops playback, screen goes black play controls dont function. I have to navigate back to the info page, press play and skip forward. update. I have noticed that I cant seem to force it to occur, i was just watching a show and all three episodes stopped on me resetting the watched percentage.i cleared the watched indicator on one of the episodes and use the slider to skip to just before the point they were all stopping ~40:00 and it did not happen. I also tried the same on next episode. and it also did not happen. I tried full screen with the same result. yet without fail on this show, if i sit down and watch new episode all the way without interruptions they all seem to stop at the same point. AVI format, episodes go for 44min, no embedded or external subtitles, I ha also had this issue with shorted 20min MKV's using chrome. I think it is only happening within the browser and only after a couple of back to back episodes. I haven't noticed it happen if i only have one episode of something. Edited July 2, 2019 by DUG Link to comment Share on other sites More sharing options...
bfir3 113 Posted July 1, 2019 Share Posted July 1, 2019 (edited) This seems to be the same issue as this: https://emby.media/community/index.php?/topic/69866-jump-of-images-blackscreen-during-the-playback-of-the-video-at-the-end-only/ I posted about the issue in there and it's exactly what OP describes. Around 95% into the video file the playback will abruptly stop and go to a black screen. You can leave the video playback screen with the arrow in the top left but Emby doesn't remember the position where the playback ended. (The problem isn't Emby not remembering the position, the problem is the playback ending abruptly). I'll also attach my logs here. embyserver.txt ffmpeg.txt Edited July 1, 2019 by bfir3 Link to comment Share on other sites More sharing options...
Pittiplatsch 2 Posted July 2, 2019 Author Share Posted July 2, 2019 @@trekkie690 @@cptlores @@DUG @@bfir3 Can someone of you provide a video sample @@Luke was requesting? Sadly, I don't have much time at the moment and cannot prepare something. @@DUG Regarding to your server log it seems to be the same exception thrown. Does it only affect media with subtitle encoding or is the issue happen without them too? Link to comment Share on other sites More sharing options...
trekkie690 0 Posted July 6, 2019 Share Posted July 6, 2019 (edited) So i adjusted the replay from end time and it would still occur at the 95% ish (near end) of the tv show (not an issue with movies for some reason). Like @bfire3 noted it losses its playback position. So i set it to 95 and 98 and 99. But still occurred, logs attached embyserver-log.txt FFmpge-transcode log.txt Edited July 6, 2019 by trekkie690 Link to comment Share on other sites More sharing options...
chrismallia 12 Posted July 11, 2019 Share Posted July 11, 2019 (edited) Getting same problem here. Edited July 11, 2019 by chrismallia Link to comment Share on other sites More sharing options...
chrismallia 12 Posted July 11, 2019 Share Posted July 11, 2019 I am getting a problem when video is transcoded or direct streamed, in some parts of the video the picture freezes for a second then quickly catchesup with the audio, this does not happen with direct play. Link to comment Share on other sites More sharing options...
Luke 36991 Posted July 11, 2019 Share Posted July 11, 2019 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
chrismallia 12 Posted July 11, 2019 Share Posted July 11, 2019 (edited) Here are the logs I could find embylogs.zip Edited July 11, 2019 by chrismallia Link to comment Share on other sites More sharing options...
chrismallia 12 Posted July 12, 2019 Share Posted July 12, 2019 (edited) Does this make some sense?I set H264 encoding preset: to ultrafast from auto and the image freezing while audio playing looks like it did not happen all it did like pause the hole video for a very split second sometimes. Here are the logs of when videos paused. server.txt ffmpeg.txt Edited July 12, 2019 by chrismallia Link to comment Share on other sites More sharing options...
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