craggy 0 Posted November 7, 2018 Share Posted November 7, 2018 I managed to get everything working on the local network, app on Roku & iPhone and so forth Couldn't get external connections to work - so was troubleshooting this. Now local connection also stopped - I get as far as selecting my server only to be told it can't be accessed. What have I done to break the local connection and, before this broke, why was I not able to access it externally when it was working? Have connect account and have signed up for premier I expect you need more specific info so just let me know what Thanks Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 7, 2018 Share Posted November 7, 2018 Hi there, welcome. Is your Emby Server running on your Mac? Can you access it locally from your server machine? Link to comment Share on other sites More sharing options...
craggyisland 0 Posted November 7, 2018 Share Posted November 7, 2018 So local connection now working again - no idea what I did - nothing probably Have tried entering the remote ip on my phone - local WiFi off - finds my server on the Select Server screen but won't connect to it Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 8, 2018 Share Posted November 8, 2018 You may need to configure your router to allow the traffic. I would suggest checking out our Connection Troubleshooter: https://github.com/MediaBrowser/Wiki/wiki/Connectivity Please try the steps listed there and let us know what succeeds and what does not. Thanks ! Link to comment Share on other sites More sharing options...
craggy 0 Posted November 8, 2018 Author Share Posted November 8, 2018 Thanks for the quick reply Sorry my last was not as clear as I thought I had already seen the Wiki and been through that. It recommends using Emby Connect - I think I am using that. At least- on my phone Wifi off - I enter app.emby.media - click Sign in with emby connect and enter my details It goes to a screen showing my correct server name I click on that - then connect and I get the 'Unable to connect message ...' The Wiki says only read below if not using emby connect so I've not really read further. It could be a port forwarding issue - Plex didn't need this but Emby probably different. If so any advice on port forwarding settings for an Asus 88U would be appreciated. Thanks Link to comment Share on other sites More sharing options...
craggy 0 Posted November 11, 2018 Author Share Posted November 11, 2018 Seems to be solved Advice for others: Determine whether you have a Modem - Router configuration or Router only - I'm guessing most will be Modem - Router If so, you need to port forward on BOTH modem and router On you Modem, you will need to find the ip for the router (by looking at your LAN configuration) and port forward 8096 to this ip. Your modem instructions should help you do this On the Router, forward 8096 to the ip for your server, you'll find this on the dashboard Asus config: 8096 entered into port range and local port and BOTH protocol worked for me Thanks Link to comment Share on other sites More sharing options...
Luke 36887 Posted November 11, 2018 Share Posted November 11, 2018 Thanks for the feedback ! Link to comment Share on other sites More sharing options...
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