pellinore 3 Posted October 31, 2018 Share Posted October 31, 2018 I just updated to 0.122 and I'm having problems. When I select at show or movie the screen will switch that medias page but I can't select anything like play/resume. I can press the play button on my remote and it will start playing. I also can't select any of the options in the settings that have a check box, for example I want to turn off the seasonal themes and I can't. Link to comment Share on other sites More sharing options...
Luke 37012 Posted October 31, 2018 Share Posted October 31, 2018 @@FrostByte are you able to reproduce this? Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted October 31, 2018 Share Posted October 31, 2018 (edited) Yes, When the movie details screen shows up none of the buttons have focus and you can't navigate. There is also a constant spinning circle on the details page that never stops unless you click OK on the remote. However, once you click OK you still can't navigate on that screen and none of the buttons have focus still. The only thing you can do is click Return, but it starts the spinning circle again the next time you go back in the details screen. The Play button on the 2014 remote works to start a movie, but the Play button on the remote that came with my Tizen TV doesn't do anything. In fact it does nothing in the Tizen app on my 2018 either. I'll submit a bug report for that one once the newer version is available for 2018 Premium sets. So hopefully this isn't an issue with people who have a Tizen version newer than .29 (.29 doesn't have themes) Also, can't turn off the theme. Could this be related to the theme? I never had this issue with the RC. Also, once I was real quick and navigated to the movie info screen before the theme loaded and the Play button was in focus and I could click Play and watch the movie Edited October 31, 2018 by FrostByte 2 Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted October 31, 2018 Share Posted October 31, 2018 (edited) It looks like the details page isn't fully loading before the circle comes up. Some of the media icons never load (1080P, etc). If you click the Play button on your remote and Pause and then Return back to the media page from there then all the media icons load and the Play button has focus and you can then click on the Resume or Play icons on the screen Edited October 31, 2018 by FrostByte Link to comment Share on other sites More sharing options...
pellinore 3 Posted October 31, 2018 Author Share Posted October 31, 2018 Yes, When the movie details screen shows up none of the buttons have focus and you can't navigate. There is also a constant spinning circle on the details page that never stops unless you click OK on the remote. However, once you click OK you still can't navigate on that screen and none of the buttons have focus still. The only thing you can do is click Return, but it starts the spinning circle again the next time you go back in the details screen. The Play button on the remote works, but not all the newer remotes have one so I had to switch back to my older remote. Though I think most of the Orsay TVs came with remotes with a Play buttons Tizen TVs do not and would have an issue with this. Also, can't turn off the theme. Could this be related to the theme? I never had this issue with the RC. Also, once I was real quick and navigated to the movie info screen before the theme loaded and the Play button was in focus and I could click Play and watch the movie This is exactly what is happening. Link to comment Share on other sites More sharing options...
Luke 37012 Posted October 31, 2018 Share Posted October 31, 2018 What do you mean by theme? Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted October 31, 2018 Share Posted October 31, 2018 In the display options you can't uncheck the box labeled "Allow automatic seasonal themes" Link to comment Share on other sites More sharing options...
Luke 37012 Posted October 31, 2018 Share Posted October 31, 2018 Ok then I guess in that case we'll just have to re-evaluate this in 12 hours once the theme has passed. Link to comment Share on other sites More sharing options...
SilentAssassin 96 Posted October 31, 2018 Share Posted October 31, 2018 Having the exact same issue with the ORSAY app, and it is definitely related to the seasonal theme. On my 40inch h6400 Samsung TV's I managed to turn off the seasonal theme and I could watch things. However on my main TV a 55inch h6400, I can't uncheck the seasonal theme so can't really watch anything, which has ruined my Halloween night movie session. 1 Link to comment Share on other sites More sharing options...
pellinore 3 Posted October 31, 2018 Author Share Posted October 31, 2018 Having the exact same issue with the ORSAY app, and it is definitely related to the seasonal theme. On my 40inch h6400 Samsung TV's I managed to turn off the seasonal theme and I could watch things. However on my main TV a 55inch h6400, I can't uncheck the seasonal theme so can't really watch anything, which has ruined my Halloween night movie session. On mine I can still play media. I am not able to select anything but if I hit the play button on the TV remote it will play. You can give that a try. 1 Link to comment Share on other sites More sharing options...
pellinore 3 Posted October 31, 2018 Author Share Posted October 31, 2018 In the display options you can't uncheck the box labeled "Allow automatic seasonal themes" I can not check or uncheck any option that is a check box. I am able to choose options that have a dropdown box. Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 1, 2018 Share Posted November 1, 2018 Same, I can't click on any of the check boxes in settings either. I'm still having the problem today of the spinning circle and the details page not fully loading though. The Halloween theme stopped, so it doesn't appear that was preventing it from loading. It's almost like the issue there was with the subtitles page before which is now fixed. If I play with the arrow keys long enough I can sometimes get the Play button to have the focus and the page loads and I can then click Play on the screen. Link to comment Share on other sites More sharing options...
SilentAssassin 96 Posted November 3, 2018 Share Posted November 3, 2018 When was the update to 0.122? Did it just coincide with the seasonal theme. As @@FrostByte says it is still happening even now. The fact that my 40inch h6400 must just have been because it didn't have the update. Is the issue being looked at, as its pretty much rendered Emby useless on ORSAY Samsung TVs. Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 3, 2018 Share Posted November 3, 2018 When was the update to 0.122? Did it just coincide with the seasonal theme. As @@FrostByte says it is still happening even now. The fact that my 40inch h6400 must just have been because it didn't have the update. Is the issue being looked at, as its pretty much rendered Emby useless on ORSAY Samsung TVs. You should be able to click the Play > button on your remote to start video as a work around for now. Hopefully your remote has those media keys. At least it works for me. SamES says he's looking at the issue right now. Link to comment Share on other sites More sharing options...
M4TTD9TX 5 Posted November 12, 2018 Share Posted November 12, 2018 Hi @@FrostByte & @@Luke,Is there an update to this issue please? If Samsung aren't accepting any more updates for Orsay, how will a fix be rolled out to users?Thank you Link to comment Share on other sites More sharing options...
FrostByte 5044 Posted November 12, 2018 Share Posted November 12, 2018 (edited) A fix is already made for both the mediainfo pages not fully loading problem and the check boxes not working problem. Luke is working with Samsung - hopefully he comes back with some good news. Edited November 12, 2018 by FrostByte Link to comment Share on other sites More sharing options...
M4TTD9TX 5 Posted November 12, 2018 Share Posted November 12, 2018 Wonderful news, thank you for the quick reply!Fingers crossed Samsung plays nice and the fix gets deployed asap then 1 Link to comment Share on other sites More sharing options...
rbjtech 4223 Posted November 13, 2018 Share Posted November 13, 2018 Thanks for the quick investigation guys - I can confirm the bug has hit the Samsung UE40H5500 too - but play on the remote (a few times) appears to start the stream ok. Link to comment Share on other sites More sharing options...
M4TTD9TX 5 Posted November 14, 2018 Share Posted November 14, 2018 It is really annoying as our main 65" living room tv is the last we're replacing around the house to have Orsay, and this bug keeps defaulting to streaming our media from the cloud first*, rather than direct playing. Playing, pausing/stopping, going back, then again in to the item, playing, pausing/stopping, going back and only then managing to click resume is the only way to get it play direct again. For clarity, going back the first time doesn't display resume etc; we have to repeat the process. *Thankfully not all of our media is cloud based, but the aforementioned process is the only way we get it to play directly (for 5.1 audio). @@Luke / @@FrostByte, any idea when Samsung will allow the update please, or how we can revert back to the previous version? Link to comment Share on other sites More sharing options...
Luke 37012 Posted November 14, 2018 Share Posted November 14, 2018 We're looking into it, thanks. 1 Link to comment Share on other sites More sharing options...
Luke 37012 Posted December 10, 2018 Share Posted December 10, 2018 Beta server 3.6.0.76 has added a workaround to prevent the loading swirl. Thanks. 1 Link to comment Share on other sites More sharing options...
M4TTD9TX 5 Posted December 11, 2018 Share Posted December 11, 2018 Thank you very much @@Luke, it seems to be working, but sometimes media takes a while to actually play (direct). Possibly due to the workaround? Link to comment Share on other sites More sharing options...
Luke 37012 Posted December 11, 2018 Share Posted December 11, 2018 Let's look at an example. Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
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