MidKnight 15 Posted October 29, 2018 Share Posted October 29, 2018 If i sync to local storage, its fine. but syncing to external SD card on the phone, its unsuccessful.. checking the permissions of emby app, phone displays it has permission to SD card. error from the server.... ffprobe failed for file:"/share/CACHEDEV4_DATA/.qpkg/EmbyServer/programdata/sync/35/9650/b718007f-6243-4bf0-96fc-1cc62bb10cbc.mkv" - streams and format are both null: {}at Emby.Server.MediaEncoding.Encoder.MediaEncoder.GetMediaInfoInternal(String inputPath, String primaryPath, MediaProtocol protocol, Boolean extractChapters, String probeSizeArgument, Boolean isAudio, Boolean forceEnableLogging, CancellationToken cancellationToken)at Emby.Server.Sync.SyncJobProcessor.GetEncodedMediaSource(String path, User user, Boolean isVideo)at Emby.Server.Sync.SyncJobProcessor.SyncVideo(SyncJobItem jobItem, Video item, User user, Boolean enableConversion, SyncOptions syncOptions, ISyncProvider provider, IProgress`1 progress, CancellationToken cancellationToken)at Emby.Server.Sync.SyncJobProcessor.ProcessJobItem(SyncJobItem jobItem, Boolean enableConversion, IProgress`1 progress, CancellationToken cancellationToken)at Emby.Server.Sync.SyncJobProcessor.SyncJobItems(SyncJobItem[] items, Boolean enableConversion, IProgress`1 progress, CancellationToken cancellationToken)at Emby.Server.Sync.SyncJobProcessor.Sync(IProgress`1 progress, CancellationToken cancellationToken)at Emby.Server.Sync.SyncConvertScheduledTask.Execute(CancellationToken cancellationToken, IProgress`1 progress)at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options) Link to comment Share on other sites More sharing options...
Luke 36999 Posted October 29, 2018 Share Posted October 29, 2018 Hi there, what do you mean by unsuccessful? thanks. Link to comment Share on other sites More sharing options...
MidKnight 15 Posted October 29, 2018 Author Share Posted October 29, 2018 server tries sending the file to the phone and fails Link to comment Share on other sites More sharing options...
Luke 36999 Posted October 30, 2018 Share Posted October 30, 2018 Does it give an error message? Link to comment Share on other sites More sharing options...
Okler 1 Posted November 2, 2018 Share Posted November 2, 2018 Same at my side (internal works, external doesn't work). At the Server-side it seems to be okay 2018-11-02 10:13:03.153 Info HttpServer: HTTP GET http://10.28.0.201:8096/emby/Sync/Items/Ready?TargetId=7798f3b15ba811fc. UserAgent: Mozilla/5.0 (Linux; Android $ 2018-11-02 10:13:03.180 Info HttpServer: HTTP Response 200 to 10.28.0.188. Time: 27ms. http://10.28.0.201:8096/emby/Sync/Items/Ready?TargetId=7798f3b15ba811fc2018-11-02 10:13:03.253 Info HttpServer: HTTP POST http://10.28.0.201:8096/emby/Sync/Data. UserAgent: Mozilla/5.0 (Linux; Android 8.1.0; SM-G900F Build/OPM6.17101$ 2018-11-02 10:13:03.256 Info HttpServer: HTTP Response 200 to 10.28.0.188. Time: 2ms. http://10.28.0.201:8096/emby/Sync/Data Download-Manager at Client Side (Android 8.1 (LineageOS 15.1)) says ("Fehler beim Download" - error during download) The older emby android app was able to download offline media - so it should work. I could send android log if you tell me where I can find it. Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 2, 2018 Share Posted November 2, 2018 Can you attach the complete server log? thanks. Link to comment Share on other sites More sharing options...
Okler 1 Posted November 3, 2018 Share Posted November 3, 2018 I think, this should be the corresponding timeframe. If you need more logs please let me know. embyserver.txt Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 3, 2018 Share Posted November 3, 2018 Please try this version of the app: https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 Then provide a log from the app if there is trouble downloading. thanks. Link to comment Share on other sites More sharing options...
Okler 1 Posted November 3, 2018 Share Posted November 3, 2018 ... I hope the log will help ... d45aa64a-1585-4972-9f3a-16a11d9ed0ac.log Link to comment Share on other sites More sharing options...
Okler 1 Posted November 6, 2018 Share Posted November 6, 2018 Dear Luke, do you need further information or could you detect the reason of this problem? Thanks a lot Link to comment Share on other sites More sharing options...
Maisy 35 Posted November 7, 2018 Share Posted November 7, 2018 I also have this problem. Main reason I'm responding is that I switched to Emby recently, after using and being frustrated with Plex this year. I signed up for monthly Emby Premiere the other day, downloaded the app on my phone and spent the rest of the afternoon over-frustrated trying to get one movie synced to my phone. (I set the download to SD Card first thing after signing in.) Ends up the same as OT, the internal space works fine. This is not going to work very well for me. I just want a few movies on my phone, but not slimmed down versions and therefore they should be on my SD card. Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 7, 2018 Share Posted November 7, 2018 @@Maisy can you please try the version in post #8 and then provide a log from the app? Thanks. Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 9, 2018 Share Posted November 9, 2018 @Okler Please try this version: https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 Then provide a log from the app. Thanks ! Link to comment Share on other sites More sharing options...
Okler 1 Posted November 9, 2018 Share Posted November 9, 2018 Dear Luke, unfortunately it doesn't work. Attached you will find a part of the logfile. If you need further infos or more logs, please let me know. 937b68ce-7bb2-45fd-868f-f03a173e413c.7z Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 9, 2018 Share Posted November 9, 2018 What device and version of android is this? Link to comment Share on other sites More sharing options...
Okler 1 Posted November 10, 2018 Share Posted November 10, 2018 Dear Luke, it is a Samsung Galaxy S5 with LineageOS 15.1 --> Android 8.1.0 Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 14, 2018 Share Posted November 14, 2018 Ok, one more time. Can you please try this version: https://www.dropbox.com/s/9am2hgfcj403j8d/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 Then attach another app log. thanks. Link to comment Share on other sites More sharing options...
MidKnight 15 Posted November 14, 2018 Author Share Posted November 14, 2018 That doesn't work for me either. Where do I find the logs to show you? Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 15, 2018 Share Posted November 15, 2018 Instructions on where to find it are here: https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Thanks. Link to comment Share on other sites More sharing options...
MidKnight 15 Posted November 15, 2018 Author Share Posted November 15, 2018 Instructions on where to find it are here: https://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Thanks. PM with log file. hopefully you can find a fix. cheers Link to comment Share on other sites More sharing options...
Okler 1 Posted November 15, 2018 Share Posted November 15, 2018 (edited) ... attached my log files ... BTW - in the logs I saw some lines, that the permissions for external SD access were not granted, but that is wrong. I granted the permission and double checked it in the app's preferenced - SD card usage is permitted. The path is also right. (storage/3062-52D4/Android/...) logs.7z Edited November 15, 2018 by Okler Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 15, 2018 Share Posted November 15, 2018 where did you see those lines? Link to comment Share on other sites More sharing options...
Okler 1 Posted November 15, 2018 Share Posted November 15, 2018 Wed Nov 14 19:23:35 GMT+01:00 2018 begin authorizeStorageWed Nov 14 19:23:35 GMT+01:00 2018 authorizeStorage with requestCode 4Wed Nov 14 19:23:35 GMT+01:00 2018 Permission for WRITE_EXTERNAL_STORAGE is not grantedWed Nov 14 19:23:35 GMT+01:00 2018 calling ActivityCompat.requestPermissions for WRITE_EXTERNAL_STORAGEWed Nov 14 19:23:35 GMT+01:00 2018 MainActivity.onPauseWed Nov 14 19:23:35 GMT+01:00 2018 authorizeStorage returning false Link to comment Share on other sites More sharing options...
Okler 1 Posted November 15, 2018 Share Posted November 15, 2018 (edited) I also got an Android Message window, asking to permit the access. I permitted it. Edited November 15, 2018 by Okler Link to comment Share on other sites More sharing options...
Luke 36999 Posted November 16, 2018 Share Posted November 16, 2018 Ok so now that you've granted it, you don't see that log message anymore, do you? Link to comment Share on other sites More sharing options...
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