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Xbox One S recording playback requires reboot


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#1 FordGT90Concept OFFLINE  

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Posted 19 October 2018 - 07:02 PM

User went to the recording folder, then into a program, then into a season (only one episode available) and hits play.  Emby gives a spinning wheel that doesn't go away.

 

He's tried signing out and back in to fix it but it doesn't.  The only way to fix it is to reboot the Xbox.  He did all of the above this morning and I believe the recording was this one:

E:\Recordings\S.W.A.T (2017)\Season 2\S.W.A.T. S02E04 Saving Face.ts

 

Server log attached.  It has been happening for a few weeks.

 

 

Edit: There is a lot of ffmpeg transcode logs that are 0 bytes.  39 of them between 9:07-9:09 am.  Maybe related.

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Edited by FordGT90Concept, 19 October 2018 - 07:13 PM.


#2 Luke OFFLINE  

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Posted 23 October 2018 - 04:07 PM

You had to reboot the Xbox? meaning you were unable to just close the app?



#3 FordGT90Concept OFFLINE  

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Posted 23 October 2018 - 04:10 PM

The Inteset Remote we're using doesn't have the contextual button so it's difficult to close the app. That's why he reboots it instead.

Edited by FordGT90Concept, 23 October 2018 - 04:11 PM.


#4 Luke OFFLINE  

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Posted 23 October 2018 - 11:32 PM

@softworkz zero byte ffmpeg logs

#5 softworkz OFFLINE  

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Posted 24 October 2018 - 04:30 PM

From the log I can see:

  • Successful executions of ffprobe
  • Successful executions of ffmpeg

All failures are happening with a single file only: The Big Bang Theory S12E05 The Planetarium Collision.ts

 

Most like this file is corrupt in some way.



#6 FordGT90Concept OFFLINE  

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Posted 24 October 2018 - 04:39 PM

That file is very corrupt as per this post:
https://emby.media/c...lures/?p=638375

The issue I'm after in this thread is the Xbox One S can't start playing a recording without restarting Emby/rebooting the Xbox.

#7 softworkz OFFLINE  

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Posted 24 October 2018 - 06:01 PM

You mean you need to restart Emby Server as well?

 

 

Could you please replicate the whole thing without trying to play a corrupt video?



#8 FordGT90Concept OFFLINE  

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Posted 24 October 2018 - 06:56 PM

No, just the Xbox.


He wasn't trying to play the corrupted video, he was trying to play: E:\Recordings\S.W.A.T (2017)\Season 2\S.W.A.T. S02E04 Saving Face.ts

That was before and after rebooting the Xbox (same file twice).

Edited by FordGT90Concept, 24 October 2018 - 06:57 PM.


#9 FordGT90Concept OFFLINE  

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Posted 25 October 2018 - 11:39 AM

I asked if it was still failing to play today and he said yes. I also deleted the corrupted video so no one will try to play it anymore.

#10 FordGT90Concept OFFLINE  

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Posted 13 November 2018 - 10:42 PM

This issue is still persistent:
1) Turn on Xbox One (it is set to power off).
2) Start Emby.
3) Log in as Lauren.
4) Try to start a recording sourced from Live TV.
5) See black screen.
6) Back all of the way out to the Emby sign out screen.
7) Power off Xbox One.
8) Wait for the Xbox One to completely power off.
9) Turn on Xbox One.
10) Start Emby.
11) Log in as Lauren.
12) Start recording sourced from Live TV.
13) Works as it should.

Attached Files

  • Attached File  log.zip   353.51KB   0 downloads


#11 Luke OFFLINE  

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Posted 14 November 2018 - 12:12 AM

Both tests were with the same file?



#12 FordGT90Concept OFFLINE  

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Posted 14 November 2018 - 12:14 AM

Yup. The file doesn't really matter. Last time I reported it was a different file. Both are the same container/format.

#13 Luke OFFLINE  

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Posted 14 November 2018 - 12:18 AM

It is direct playing, right?



#14 FordGT90Concept OFFLINE  

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Posted 14 November 2018 - 12:21 AM

Probably but I'm not 100% sure. There's a remux in the folder but I'm 90% sure that's a different program being remuxed.

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  • Attached File  logs.png   54.02KB   0 downloads


#15 Luke OFFLINE  

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Posted 14 November 2018 - 12:24 AM

Unfortunately if it is direct playing, then a remux or transcode is most likely the only fix right now. We are using the stock Microsoft player and that means we have to accept it's limitations. We'd like to replace this with mpv in the future.



#16 FordGT90Concept OFFLINE  

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Posted 14 November 2018 - 12:25 AM

Why does rebooting the console fix it though? Would making the console sleep instead of powering off help?

#17 Luke OFFLINE  

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Posted 14 November 2018 - 12:27 AM

I don't have answers to those I'm afraid.



#18 FordGT90Concept OFFLINE  

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Posted 14 November 2018 - 12:27 AM

It's worth a try anyway, I'll change the setting and see what happens...

Edit: It was set to "Energy Saver" and I changed it to "Instant On."

Edited by FordGT90Concept, 14 November 2018 - 12:39 AM.


#19 FordGT90Concept OFFLINE  

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Posted 15 November 2018 - 09:12 PM

Changed it to "Instant On" fixed it. Some power saving feature probably doesn't get enabled without a reboot.

#20 Luke OFFLINE  

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Posted 15 November 2018 - 10:07 PM

Very strange. Thanks for the info.






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