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Transcoding problem?


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#1 KBHarris86 OFFLINE  

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Posted 13 October 2018 - 11:32 PM

Okay, so I have been using Emby for a few months with no problems. I love it. Recently I went away for about 2 weeks, and when I came back, I started having issues.

Video files that played perfectly fine before, now glitch up and play weird at random points in the video. Like Ill be watching it and it'll be fine, and then all of the sudden the picture will start to "crack" and fragment and weird colors bleed over into everything. Sometimes this lasts a short time, other times its longer. It always goes back to normal after a while, but it still happens every time, usually in the same spots in the video. As I said, these videos played perfectly fine before.

 

Ive used both the regular Emby Channel and the Beta Channel. Ive tried beta Windows software. (I'm on Windows 7) And Ive messed with all the transcoding options in the Emby Control Panel. Trying different things. Nothing seems to make any difference.

 

I thought it may be transcoding related, because its exactly what happened when I tried to play these video files on my Roku using other media server software that either didn't have transcoding or had bad transcoding. Emby was what finally got the movies playing properly, until now.



#2 Luke OFFLINE  

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Posted 13 October 2018 - 11:39 PM

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !



#3 speechles OFFLINE  

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Posted 14 October 2018 - 01:59 PM

@KBHarris86

 

Do you have hardware acceleration enabled? It almost sounds as if you do by your issue of crack, fragment, and bleed weird colors. This is exactly the symptom of the Roku disliking the transcoded stream. Disabling hardware acceleration should solve it.


 



#4 KBHarris86 OFFLINE  

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Posted 14 October 2018 - 11:54 PM

 

@KBHarris86

 

Do you have hardware acceleration enabled? It almost sounds as if you do by your issue of crack, fragment, and bleed weird colors. This is exactly the symptom of the Roku disliking the transcoded stream. Disabling hardware acceleration should solve it.


 

 

 

I do not have Hardware Acceleration enabled. I checked to make sure it was off. As for logs....
Well I read the link you guys posted and couldn't find anything quite like what you were talking about. All I found were the following log files in "C:\Users\Kyle\AppData\Roaming\Emby-Server\programdata\logs" So Ive attached them, along with a couple pictures showing what Ive been dealing with. I wanted to upload a small video but it wouldn't let me.

 

Attached File  embyserver.txt   840.34KB   1 downloads

Attached File  embyserver-63675072000.txt   251.79KB   0 downloads

Attached File  embyserver-63675127056.txt   915bytes   0 downloads

Attached File  ffmpeg-transcode-94821e70-4782-4190-8c02-bea54f196dc4.txt   15.33KB   2 downloads

Attached File  ffmpeg-transcode-ca7cd0a2-17e6-4ba6-bc12-2e9aa78c3b3a.txt   9.49KB   2 downloads

Attached File  20181014_224054.jpg   117.25KB   2 downloads

Attached File  20181014_224055.jpg   114.64KB   2 downloads



#5 Luke OFFLINE  

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Posted 15 October 2018 - 12:39 AM

This should be improved with the next release of emby server. Thanks.




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