Marci32 0 Posted October 6, 2018 Share Posted October 6, 2018 Hi guys, I can't turn off subtitles in the Emby App. It says "No subtitles" in the settings and I can select "Off" in the Subtitles while playing a movie but subtitles will not disappear. I tried to reinstall the app (1.09), didn't help. If I stream the same movie from the Web App to the same TV, then I can turn off subtitles in the TV settings (maybe I could say WebOS based settings) but I would like to use the app on the TV only. Do you have any idea? Thanks, Marci Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 6, 2018 Share Posted October 6, 2018 Hi, what model TV? Link to comment Share on other sites More sharing options...
Marci32 0 Posted October 6, 2018 Author Share Posted October 6, 2018 It is an LG 49UF850V. Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 6, 2018 Share Posted October 6, 2018 Is that WebOS3? Link to comment Share on other sites More sharing options...
Marci32 0 Posted October 6, 2018 Author Share Posted October 6, 2018 No, it is webOS 2.0. Isn't it supported maybe? Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 6, 2018 Share Posted October 6, 2018 It's a known issue we are investigating for WebOS 2.0. They are turned off in the Emby app, but the TV is enabling them in a way we can't currently control. We are looking into it. Thanks. Link to comment Share on other sites More sharing options...
Marci32 0 Posted October 7, 2018 Author Share Posted October 7, 2018 Thank you, Luke! I am new here, so if you think I could have found the known issues somewhere, please let me know, so I won't bother you next time in a similar situation. Link to comment Share on other sites More sharing options...
Luke 37060 Posted October 7, 2018 Share Posted October 7, 2018 By searching the community, but it's no problem. Thanks. Link to comment Share on other sites More sharing options...
Alex1899 0 Posted May 15, 2019 Share Posted May 15, 2019 Hi I got an LG 55LB670V-ZA, WebOS 1.4.0-2529 (afro-ashley), running Emby 4.1.1.0 and have the same issue.. Using P__X there is no such problem, so I think it's not an LG issue... do you have any update? Thanks! Link to comment Share on other sites More sharing options...
Luke 37060 Posted May 15, 2019 Share Posted May 15, 2019 It actually is an LG issue, that other app you mention has added a workaround to force transcoding to remove subtitles. We have added the same for the next release of our app. Thanks. Link to comment Share on other sites More sharing options...
zyfinity 15 Posted November 7, 2019 Share Posted November 7, 2019 Hi, my friend is getting this exact issue and he is on the "LG Smart TV (55UF770V-TA)" it seems for him that srt subs can be disabled but other subs such as "subrip" won't go away even if disabled is selected, he even tried going into playback settings and going on the don't show subtitles but they end up playing anyway, he is also on the latest version of emby for lgtv. Link to comment Share on other sites More sharing options...
Luke 37060 Posted November 7, 2019 Share Posted November 7, 2019 Hi, yes the problem is that on Web OS 1.X and Web OS 2.X, the LG video player will always show embedded subtitles even when we tell it not to, so we're going to have to implement a special workaround in the server to convert it and strip the subtitles out on the fly. Link to comment Share on other sites More sharing options...
zyfinity 15 Posted November 7, 2019 Share Posted November 7, 2019 Yes please that would be great! Link to comment Share on other sites More sharing options...
Allex 8 Posted November 10, 2019 Share Posted November 10, 2019 @@SamES I have same issue with Live Tv in webos 4.0 subtitles always showing Link to comment Share on other sites More sharing options...
Joker 4 Posted November 15, 2019 Share Posted November 15, 2019 #METOO (WebOS 1). Looking forward to a future fix. We're using a FireTV box as a workaround for now.Thanks for all the continued work Luke and co. Link to comment Share on other sites More sharing options...
SamES 890 Posted November 17, 2019 Share Posted November 17, 2019 @@SamES I have same issue with Live Tv in webos 4.0 subtitles always showing Can you please check that closed captions are turned off in your TV settings? Depending on your model, the instructions are roughly the same as this: - Press the “Home” button.- Select the gear icon in the top-right corner of the screen. It will take you to the TV settings.- Choose the “Accessibility” section. It’s in the bottom-left corner. - From here, enter the “Closed Captions” option. - In the closed captions settings, besides turning them off or on, you can choose between analog and digital mode, and you can also change some digital mode options. Link to comment Share on other sites More sharing options...
zyfinity 15 Posted November 18, 2019 Share Posted November 18, 2019 I tried this and still didn't work, seems like emby will have to strip the subtitles so it can direct stream the content and hopefully emby devs work on it ASAP. Link to comment Share on other sites More sharing options...
SamES 890 Posted November 18, 2019 Share Posted November 18, 2019 I tried this and still didn't work, seems like emby will have to strip the subtitles so it can direct stream the content and hopefully emby devs work on it ASAP. Is this direct streaming or transcoding? Can you please post any remux or transcode logs for some examples. Thanks Link to comment Share on other sites More sharing options...
zyfinity 15 Posted November 18, 2019 Share Posted November 18, 2019 Its direct play, Luke has notified the issue and it's to do with webos 1.0 and 2.0 TVs automatically playing the subs embedded in movie/TV files and it seems like and issue with Plex aswell, it seems the only way to fix this is to have emby extract the embed sub file and send only the video / audio to the tv through direct streaming. Link to comment Share on other sites More sharing options...
SamES 890 Posted November 18, 2019 Share Posted November 18, 2019 (edited) Its direct play, Luke has notified the issue and it's to do with webos 1.0 and 2.0 TVs automatically playing the subs embedded in movie/TV files and it seems like and issue with Plex aswell, it seems the only way to fix this is to have emby extract the embed sub file and send only the video / audio to the tv through direct streaming. Sure. My comment re closed captions in settings was specifically for @@Allex ’s issue in webos 4.0 Edited November 18, 2019 by SamES Link to comment Share on other sites More sharing options...
SamES 890 Posted November 18, 2019 Share Posted November 18, 2019 Its direct play, Luke has notified the issue and it's to do with webos 1.0 and 2.0 TVs automatically playing the subs embedded in movie/TV files and it seems like and issue with Plex aswell, it seems the only way to fix this is to have emby extract the embed sub file and send only the video / audio to the tv through direct streaming. @@zyfinity, can you please confirm for me, and apologies if you have already previously provided this info, do you only see this issue with mkv files, or do you have examples with other formats (ie: mp4)? Link to comment Share on other sites More sharing options...
musictalks 1 Posted December 1, 2019 Share Posted December 1, 2019 I have the same problem. OLED55C9PTA webos 4.5 Link to comment Share on other sites More sharing options...
SamES 890 Posted December 1, 2019 Share Posted December 1, 2019 I have the same problem. OLED55C9PTA webos 4.5 You shouldn't be experiencing this issue on webos 4.5. Please make sure you have closed captions turned off in the TV Accessibility Settings. Let me know if that does not resolve it for you. Link to comment Share on other sites More sharing options...
musictalks 1 Posted December 1, 2019 Share Posted December 1, 2019 (edited) I have toggled the CC setting. That does stop it for a few second before the subtitles reactivate. This is with live TV. Sometimes when I activate CC, the screen goes black. Then I turn it off, and the screen returns to the show, but subtitles remain. Stats for nerds shows that direct play is being used. Cheers Edited December 1, 2019 by musictalks Link to comment Share on other sites More sharing options...
SamES 890 Posted December 1, 2019 Share Posted December 1, 2019 I have toggled the CC setting. That does stop it for a few second before the subtitles reactivate. This is with live TV. Sometimes when I activate CC, the screen goes black. Then I turn it off, and the screen returns to the show, but subtitles remain. Stats for nerds shows that direct play is being used. Cheers Can you please drop the quality setting during live playback until it's low enough to start transcoding, then attach a copy of the transcode log from the server. I'm interested to see what type of subtitles are in the stream. Thanks Link to comment Share on other sites More sharing options...
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