No subtitles on AppleTV 4K

October 5, 2018

I can't get .srt subtitles to work. I've made sure they're selected but still nothing. Tried several movies but nope, no subtitles (english or swedish). What have I forgotten?

Here's a log sample:

2018-10-05 19:53:24.030

Application version: 3.5.3.0

http://192.168.1.30:8096/emby/videos/baefbd588bd9ce63e4c3822b96830bd9/hls1/main/326.ts?DeviceId=5A3FE092-3C1C-4D8F-B9FB-C2010EE13713&MediaSourceId=baefbd588bd9ce63e4c3822b96830bd9&VideoCodec=h264&AudioCodec=ac3,aac,mp3&AudioStreamIndex=1&SubtitleStreamIndex=2&VideoBitrate=139360000&AudioBitrate=640000&MaxWidth=3840&PlaySessionId=772e781e576f49529a222c1eb0c98fee&api_key=71efe9db8add42c7b944dde51837c0bd&SubtitleMethod=Hls&EnableSubtitlesInManifest=true&RequireAvc=false&Tag=342bb6b67d2325b23b349c3493135bdb&SegmentContainer=ts&BreakOnNonKeyFrames=True&h264-profile=high,main,baseline,constrainedbaseline&h264-deinterlace=true&h264-level=42&ac3-audiochannels=8&aac-audiochannels=8&mp3-audiochannels=8&TranscodeReasons=ContainerNotSupported,VideoCodecNotSupported,AudioCodecNotSupported

{"Protocol":"File","Id":"baefbd588bd9ce63e4c3822b96830bd9","Path":"/volume1/Filmer/Blandat/D-F/Disturbia.2007.x265.1080p.mkv","Type":"Default","Container":"mkv,webm","Name":"Disturbia.2007.x265.1080p","IsRemote":false,"ETag":"342bb6b67d2325b23b349c3493135bdb","RunTimeTicks":62762880000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":true,"VideoType":"VideoFile","MediaStreams":[{"Codec":"hevc","ColorTransfer":"bt709","ColorPrimaries":"bt709","ColorSpace":"bt709","TimeBase":"1/1000","CodecTimeBase":"1001/24000","VideoRange":"SDR","DisplayTitle":"1080P HEVC","IsInterlaced":false,"BitRate":4322364,"RefFrames":1,"IsDefault":true,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":23.9760246,"RealFrameRate":23.9760246,"Profile":"Main","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"PixelFormat":"yuv420p","Level":120},{"Codec":"ac3","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"Surround","DisplayTitle":"Eng Dolby Digital 5.1 Default","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":640000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":0},{"Codec":"subrip","Language":"swe","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"Swe Default","IsInterlaced":false,"IsDefault":true,"IsForced":false,"Type":"Subtitle","Index":2,"IsExternal":false,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Level":0}],"Formats":[],"Bitrate":4322364,"RequiredHttpHeaders":{}}

User policy for Morgan: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

/var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ss 00:16:18.000 -hwaccel vaapi -hwaccel_output_format vaapi -vaapi_device /dev/dri/renderD128 -i file:"/volume1/Filmer/Blandat/D-F/Disturbia.2007.x265.1080p.mkv" -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_vaapi -vf "format=nv12|vaapi,hwupload" -b:v 8644728 -maxrate 8644728 -bufsize 17289456 -profile:v 578 -level 41 -force_key_frames "expr:if(isnan(prev_forced_t),eq(t,t),gte(t,prev_forced_t+3))" -copyts -vsync -1 -codec:a:0 copy -f segment -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 -start_at_zero -segment_time 3 -segment_time_delta -978 -individual_header_trailer 0 -segment_format mpegts -segment_list_type m3u8 -segment_start_number 326 -segment_list "/var/packages/EmbyServer/target/var/transcoding-temp/ad794a2f995549a0cd4392a517f81af7.m3u8" -y "/var/packages/EmbyServer/target/var/transcoding-temp/ad794a2f995549a0cd4392a517f81af7%d.ts"

built with gcc 5.5.0 (GCC)

configuration: --prefix=/var/packages/EmbyServer/target/ffmpeg --enable-cross-compile --cross-prefix=x86_64-pc-linux-gnu- --target-os=linux --disable-rpath --enable-pthreads --arch=x86_64 --enable-libzimg --enable-libmfx --enable-vaapi --enable-x86asm --enable-gpl --enable-shared --disable-static --disable-debug --disable-ffplay --disable-doc --disable-htmlpages --disable-manpages --disable-podpages --disable-txtpages --enable-gnutls --enable-libass --enable-libmp3lame --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxvid --enable-libfreetype --enable-fontconfig --enable-gray --enable-libfribidi --enable-libvidstab --enable-libzvbi --disable-indev=sndio --disable-outdev=sndio --extra-version=20180918T212549UTC --extra-libs='-luuid -lstdc++'

libavutil 56. 14.100 / 56. 14.100

libavcodec 58. 18.100 / 58. 18.100

libavformat 58. 12.100 / 58. 12.100

libavdevice 58. 3.100 / 58. 3.100

libavfilter 7. 16.100 / 7. 16.100

libswscale 5. 1.100 / 5. 1.100

libswresample 3. 1.100 / 3. 1.100

libpostproc 55. 1.100 / 55. 1.100

Input #0, matroska,webm, from 'file:/volume1/Filmer/Blandat/D-F/Disturbia.2007.x265.1080p.mkv':

Metadata:

title : Disturbia

encoder : libebml v1.2.3 + libmatroska v1.3.0

creation_time : 2017-11-19T10:03:29.000000Z

Duration: 01:44:36.29, start: 0.000000, bitrate: 4322 kb/s

Chapter #0:0: start 0.000000, end 345.679000

Metadata:

title : Chapter 1

Chapter #0:1: start 345.679000, end 716.216000

Metadata:

title : Chapter 2

Chapter #0:2: start 716.216000, end 1022.480000

Metadata:

title : Chapter 3

Chapter #0:3: start 1022.480000, end 1373.497000

Metadata:

title : Chapter 4

Chapter #0:4: start 1373.497000, end 1635.384000

Metadata:

title : Chapter 5

Chapter #0:5: start 1635.384000, end 1914.413000

Metadata:

title : Chapter 6

Chapter #0:6: start 1914.413000, end 2375.999000

Metadata:

title : Chapter 7

Chapter #0:7: start 2375.999000, end 2752.959000

Metadata:

title : Chapter 8

Chapter #0:8: start 2752.959000, end 3029.735000

Metadata:

title : Chapter 9

Chapter #0:9: start 3029.735000, end 3322.903000

Metadata:

title : Chapter 10

Chapter #0:10: start 3322.903000, end 3655.152000

Metadata:

title : Chapter 11

Chapter #0:11: start 3655.152000, end 3889.761000

Metadata:

title : Chapter 12

Chapter #0:12: start 3889.761000, end 4225.972000

Metadata:

title : Chapter 13

Chapter #0:13: start 4225.972000, end 4565.144000

Metadata:

title : Chapter 14

Chapter #0:14: start 4565.144000, end 4894.098000

Metadata:

title : Chapter 15

Chapter #0:15: start 4894.098000, end 5144.723000

Metadata:

title : Chapter 16

Chapter #0:16: start 5144.723000, end 5429.633000

Metadata:

title : Chapter 17

Chapter #0:17: start 5429.633000, end 6276.270000

Metadata:

title : Chapter 18

Stream #0:0: Video: hevc (Main), yuv420p(tv, bt709), 1920x1080 [sAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn, 23.98 tbc (default)

Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)

Metadata:

title : Surround

Stream #0:2(swe): Subtitle: subrip (default)

Stream mapping:

Stream #0:0 -> #0:0 (hevc (native) -> h264 (h264_vaapi))

Stream #0:1 -> #0:1 (copy)

Press [q] to stop, [?] for help

[h264_vaapi @ 0x1adfd00] H.264 constrained baseline profile doesn't support encoding with B frames, disabling them.

[segment @ 0x1af8480] Opening '/var/packages/EmbyServer/target/var/transcoding-temp/ad794a2f995549a0cd4392a517f81af7326.ts' for writing

Output #0, segment, to '/var/packages/EmbyServer/target/var/transcoding-temp/ad794a2f995549a0cd4392a517f81af7%d.ts':

Metadata:

encoder : Lavf58.12.100

Stream #0:0: Video: h264 (h264_vaapi) (Constrained Baseline), vaapi_vld, 1920x1080 [sAR 1:1 DAR 16:9], q=0-31, 8644 kb/s, 23.98 fps, 90k tbn, 23.98 tbc (default)

Metadata:

encoder : Lavc58.18.100 h264_vaapi

Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)

frame= 21 fps=0.0 q=-0.0 size=N/A time=00:16:19.20 bitrate=N/A speed=1.93e+03x

frame= 60 fps= 59 q=-0.0 size=N/A time=00:16:20.73 bitrate=N/A speed= 962x