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Terribly slow/long loading on devices using Emby

slow loading rpi3 shield long

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#21 markdj OFFLINE  

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Posted 03 October 2018 - 06:59 AM

Gonna test it a little longer but seems to work fine so far :)

 

Sorry to say that it remains very, very slow after a while of running things :(



#22 Angelblue05 OFFLINE  

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Posted 03 October 2018 - 07:10 AM

Then, can you provide a new log like I asked here? https://emby.media/c...lower/?p=630037

Much appreciated.



#23 Glyde62 OFFLINE  

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Posted 03 October 2018 - 07:34 AM

yeah mine is still slow. not as bad as it was but  still getting slow after a while



#24 markdj OFFLINE  

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Posted 03 October 2018 - 07:50 AM

Then, can you provide a new log like I asked here? https://emby.media/c...lower/?p=630037

Much appreciated.

 

I would but I'm running with Direct play now and the issue right now only occurs when trying to access Emby in general (like visiting the Settings, loading takes up to a minute or so) or when it has to change the watch status, which takes even longer than that (up to several minutes).



#25 Angelblue05 OFFLINE  

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Posted 03 October 2018 - 07:56 AM

I don't see any such delays on my side... Can you do what I asked, but capture the watched status action, etc?



#26 markdj OFFLINE  

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Posted 03 October 2018 - 08:17 AM

It's really hard to get the log because it's running over 1MB in size. Rebooting will probably fix the issue, but then the issue will disappear for a while. I've included multiple logs and I hope that they are useful.

 

I've started with running Emby after enabling the Log file (which took about 2 minutes I think), then tried to change the status of the very first episode of Justified. After 5 minutes of waiting and no update I decided to just upload the log.

 

Edit: still trying to grab some of the log file of Emby itself, but it's soooooo huge that this might take a while. (Edit edit: don't think it's gonna work, it's practically killing Chrome :P)

 

Edit 2: after a reboot I get the following message (see photo). Might have something to do with it?

Attached Files


Edited by markdj, 03 October 2018 - 08:26 AM.


#27 Angelblue05 OFFLINE  

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Posted 03 October 2018 - 08:55 PM

I am still looking into this. Thanks for your logs. You do have a lot of updates, but it should not have any effect on opening settings, etc.

 

And yeah your log is getting big because I said no Kodi debug, lol. It's not needed. Only the add-on debug is needed, which you enable in the add-on settings > advanced.



#28 Angelblue05 OFFLINE  

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Posted 03 October 2018 - 09:25 PM

I think I finally managed to replicate the issue. At least I hope. Stay tuned.


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#29 Angelblue05 OFFLINE  

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Posted 03 October 2018 - 10:07 PM

Can you try this build and let me know if the issue persists? I can't seem to make it happen again. Make sure auto-update is disable so the custom build doesn't get overwritten by the beta repo version.

 

Attached Files



#30 markdj OFFLINE  

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Posted 04 October 2018 - 12:21 AM

Just installed it and will check back after work in about 11 hours or so, that should give it enough time to replicate it if it still exists.


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#31 markdj OFFLINE  

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Posted 04 October 2018 - 11:58 AM

As of right now it seems to work :) Will test further tonight!


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#32 Angelblue05 OFFLINE  

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Posted 05 October 2018 - 08:24 PM

@ markdj

 

What's the verdict?



#33 markdj OFFLINE  

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Posted 06 October 2018 - 01:59 AM

Sorry about that. Have tested it the last few days and the problem seems to be fixed :) Can I set it back to auto-update again now?


Edited by markdj, 06 October 2018 - 02:00 AM.

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#34 markdj OFFLINE  

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Posted 07 October 2018 - 03:18 PM

Any idea when the fix will be implemented in the new versions?



#35 Angelblue05 OFFLINE  

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Posted 07 October 2018 - 05:43 PM

Today. Thanks for your patience as I am fixing a few more things.
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#36 markdj OFFLINE  

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Posted 17 October 2018 - 08:59 AM

It seems the issue has returned. While not as long (up to a minute now for playback) it still takes a few seconds after a simple reboot. It happens after the system has been on for a while (>a day).


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#37 highonascii OFFLINE  

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Posted 18 October 2018 - 02:02 PM

5bc8cab6a3911_embysetting.png

It seems the issue has returned. While not as long (up to a minute now for playback) it still takes a few seconds after a simple reboot. It happens after the system has been on for a while (>a day).

Can you test something for me that I am testing? In the emby addon settings change playback to only force http and force transcode like in picture above... On my pc things fly open now with pc being on 24/7 and not restarting kodi... I would like to see if this helps people with the "slow down" issue. Thanks



#38 markdj OFFLINE  

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Posted 18 October 2018 - 02:17 PM

5bc8cab6a3911_embysetting.png

Can you test something for me that I am testing? In the emby addon settings change playback to only force http and force transcode like in picture above... On my pc things fly open now with pc being on 24/7 and not restarting kodi... I would like to see if this helps people with the "slow down" issue. Thanks

 

 

Tried it just now but still slow as ever.



#39 highonascii OFFLINE  

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Posted 18 October 2018 - 04:33 PM

Tried it just now but still slow as ever.

Weird... I haven't been able to recreate the slow down since it was fixed but when I tried the above setting it seemed even faster loading... Dang was hoping that would help everyone... Thanks for trying for me none the less :D



#40 sualfred ONLINE  

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Posted 19 October 2018 - 04:10 AM

To everyone who is facing the slowness issue:

 

Please check if you have the Skin Helper Script installed and if yes, please disable it temporary and let us know if this solves the issue.

 

Addons -> Installed addons -> Context menus -> Skin Helper Service


Edited by sualfred, 19 October 2018 - 04:20 AM.

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