MateyTate 15 Posted September 21, 2018 Share Posted September 21, 2018 Hi all! Watching HEVC content on any of my iOS devices (iOS 12, iPhone X / iPad Pro) with the iOS app causes them to transcode, however, if I use the safari web browser on the same devices they direct play. Is there a reason for this? Do you know what would cause this to happen? Any advice is appreciated. Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 21, 2018 Share Posted September 21, 2018 Hi there, can we look at an example? Can you provide the media info from the web app for one of these? Thanks ! Link to comment Share on other sites More sharing options...
MateyTate 15 Posted September 21, 2018 Author Share Posted September 21, 2018 I've attached a few screenshots, is this what you needed? If you meant something else, please let me know! Thank you so much Link to comment Share on other sites More sharing options...
Luke 36888 Posted September 26, 2018 Share Posted September 26, 2018 Hi, we're looking into this, thanks. 1 Link to comment Share on other sites More sharing options...
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