AdrianW 1052 Posted September 10, 2018 Share Posted September 10, 2018 I've started with a clean slate and nothing downloaded to my phone. I went to a series, clicked the download icon and selected "Download unwatched videos only", "Automatically download new content" and entered 3 against "Item limit" then clicked the wide green Download button. When clicking that button there's no UI feedback at all - so I clicked it again, still no feedback. Checking on the server and that series now appears twice on the Download & Sync page. I tried again, clicking the button six times for another series - and that series now appears six times on the Download & Sync page. So, two issues - if a series is already in the download list then don't add it again, and some visual feedback when clicking the download button (I was expecting it to navigate away from the download settings page). Then - when I manually return to the series page the "download" icon has changed to "downloading" as expected - but looking at the server the episodes are just queued. The download doesn't want to start. What actually initiates episodes to download? Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 10, 2018 Share Posted September 10, 2018 Seems to work fine in my testing. You get the toast feedback that says downloading... Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted September 10, 2018 Author Share Posted September 10, 2018 Seems to work fine in my testing. You get the toast feedback that says downloading... By toast do you mean the android drop-down notification, or is it an emby slide-up thing? I didn't get either. And what do I need to do to get the downloads to actually download? They all still say "queued". I didn't have this issue with the previous version. Perhaps the clean install instructions broke it. Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 10, 2018 Share Posted September 10, 2018 I would just be patient and allow the server conversions if needed as well as the downloading to happen. Thanks. Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted September 10, 2018 Author Share Posted September 10, 2018 I would just be patient and allow the server conversions if needed as well as the downloading to happen. Thanks. Previously downloads would start almost straight away. There should be no conversions necessary, they never happened before, and my phone can play everything I've thrown at it so far (I'm on Oreo 8.1 with a Snapdragon 625). Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 10, 2018 Share Posted September 10, 2018 @@softworkz, any thoughts? Link to comment Share on other sites More sharing options...
softworkz 3325 Posted September 10, 2018 Share Posted September 10, 2018 By toast do you mean the android drop-down notification, or is it an emby slide-up thing? I didn't get either. And what do I need to do to get the downloads to actually download? They all still say "queued". I didn't have this issue with the previous version. Perhaps the clean install instructions broke it. After the clean install you will need to cancel all sync jobs and recreate them. The reinstalled client willl appear under the same name, but may be treated by the server as a different device. What I'm wondering a bit is why it says "queued". It should say "Ready to transfer". What happens when you click the "Convert Media" button or run the scheduled task "Convert Media"? Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted September 11, 2018 Author Share Posted September 11, 2018 (edited) What happens when you click the "Convert Media" button or run the scheduled task "Convert Media"? Both ran for less than a second. So, the Convert Media task is required even though the media doesn't need converting? (I did cancel all the sync jobs). Edited September 11, 2018 by AdrianW Link to comment Share on other sites More sharing options...
softworkz 3325 Posted September 11, 2018 Share Posted September 11, 2018 Both ran for less than a second. So, the Convert Media task is required even though the media doesn't need converting? That task processes "queued" items and checks whether they need to be transcoded or not. If no transcoding is required, it will just set the status to "ReadyForTransfer". Probably this happened during that 1s run. What really shouldn't be required is that you execute that task manually! Unfortunately we had that bug for a while butt with latest versions, all those things should happen automatically again. Let us know what happens when you're creating new sync jobs..! Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted September 11, 2018 Author Share Posted September 11, 2018 (edited) I tried clearing everything again - and all the thumbnails for the episodes are still showing in the app. I added a single episode to the sync queue - but it's just showing up as "queued". If I manually trigger the Convert media task it ends in zero seconds with (Failed). There may be something weird going on with the server - here's a log. Interesting line down near the bottom: System.ArgumentOutOfRangeException: The UTC time represented when the offset is applied must be between year 0 and 10,000. Edited September 11, 2018 by AdrianW Link to comment Share on other sites More sharing options...
softworkz 3325 Posted September 11, 2018 Share Posted September 11, 2018 @@Luke - You know the reason for this.. Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 11, 2018 Share Posted September 11, 2018 I can look at that, thanks. Link to comment Share on other sites More sharing options...
Kurato 0 Posted September 13, 2018 Share Posted September 13, 2018 Don't know if it'll help you guys any, but on my tablet running latest version, told it to sync 3 jobs. Waited, after a full day of being connected to internet, they still had not attempted to sync. Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 13, 2018 Share Posted September 13, 2018 Don't know if it'll help you guys any, but on my tablet running latest version, told it to sync 3 jobs. Waited, after a full day of being connected to internet, they still had not attempted to sync. hi there @@Kurato, we're happy to help. please see how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
Kurato 0 Posted September 14, 2018 Share Posted September 14, 2018 hi there @@Kurato, we're happy to help. please see how to report a problem. thanks ! It's simply the same issue as Adrian is having, however, it was stated I would just be patient and allow the server conversions if needed as well as the downloading to happen. Thanks. I'm simply giving feedback that I am having the issue as well, and that I've waiTed plenty of time for the downloads to initialize, if you'd like a log file, I'd be more than happy to recreate the issue and proxide one. Link to comment Share on other sites More sharing options...
Carlo 4330 Posted September 14, 2018 Share Posted September 14, 2018 Try going in to look at the sync jobs then exit and see if this causes it to start downloading. Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 14, 2018 Share Posted September 14, 2018 It's simply the same issue as Adrian is having, however, it was stated I'm simply giving feedback that I am having the issue as well, and that I've waiTed plenty of time for the downloads to initialize, if you'd like a log file, I'd be more than happy to recreate the issue and proxide one. Yes please, and thank you. Link to comment Share on other sites More sharing options...
Kurato 0 Posted September 14, 2018 Share Posted September 14, 2018 (edited) Attached is an image showing the status of the download, it says transfering but there is no progress notification. I followed the guidelines to find the log files, and no log files are showing in file explorer, also checked to make sure it's not a hidden file. I did however notice it has been downloading files, with no popup notification, found multiple sync files (discussed previously in other thread.) On a RCA Viking Pro 10" tablet. Android version 6.0. And emby at 3.0.15 Edited September 14, 2018 by Kurato Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted September 14, 2018 Author Share Posted September 14, 2018 So, after the recent server updates I tried removing my sync jobs and adding one new one. This time I got the "downloading" toast and was returned to the episode screen, so that's a lot better than previously where nothing would happen at all. But, the job just shows with a "transferring" status but nothing actually transfers. Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 14, 2018 Share Posted September 14, 2018 I think you just need to give it time and allow the transfer to finish. Link to comment Share on other sites More sharing options...
AdrianW 1052 Posted September 15, 2018 Author Share Posted September 15, 2018 No, that's not it. There are zero files on my phone, if it was actually transferring there'd be at least a partial file. Link to comment Share on other sites More sharing options...
Luke 36999 Posted September 15, 2018 Share Posted September 15, 2018 Attached is an image showing the status of the download, it says transfering but there is no progress notification. I followed the guidelines to find the log files, and no log files are showing in file explorer, also checked to make sure it's not a hidden file. I did however notice it has been downloading files, with no popup notification, found multiple sync files (discussed previously in other thread.) On a RCA Viking Pro 10" tablet. Android version 6.0. And emby at 3.0.15 Please supply the info previously requested. Thanks. Link to comment Share on other sites More sharing options...
jason.atwood 3 Posted October 9, 2018 Share Posted October 9, 2018 I'm seeing a similar issue: Download button does nothing. However I'm not seeing any download appear in my downloads list (in progress or otherwise). Also not seeing anything on Emby Server dashboard. Link to comment Share on other sites More sharing options...
Luke 36999 Posted October 9, 2018 Share Posted October 9, 2018 I'm seeing a similar issue: Download button does nothing. However I'm not seeing any download appear in my downloads list (in progress or otherwise). Also not seeing anything on Emby Server dashboard. Hi there, let's look at an example. Please attach the information requested in how to report a problem. thanks ! Link to comment Share on other sites More sharing options...
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