brollings 0 Posted August 25, 2018 Share Posted August 25, 2018 I purchased premiere. I had to go to my other computer to get key from email. Other computer is windows 7 and this one is windows 10. Could not copy and paste due to different operating systems. Wrote key down by hand, but it would not enter into the system. Nothing would type in. What can I do?? Link to comment Share on other sites More sharing options...
Luke 36879 Posted August 25, 2018 Share Posted August 25, 2018 HI, what exactly happens when you try to enter it? Thanks ! Link to comment Share on other sites More sharing options...
brollings 0 Posted August 26, 2018 Author Share Posted August 26, 2018 Nothing at all happens. The line for typing in the key was not highlighted at all, but I tried clicking on it with my mouse to get it to highlight and nothing happened. I clicked again and tried typing, but nothing happened. Link to comment Share on other sites More sharing options...
ebr 14853 Posted August 26, 2018 Share Posted August 26, 2018 Hi. What browser? Try a different one and/or ensure you don't have any security add-ons or plug-ins for the browser that may be interfering. Link to comment Share on other sites More sharing options...
Luke 36879 Posted August 26, 2018 Share Posted August 26, 2018 Hi, yes, what browser and version? Thanks ! Link to comment Share on other sites More sharing options...
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