Newtonball76 0 Posted August 13, 2018 Share Posted August 13, 2018 Since the last update I can't open the App with the Fire TV stick. It works perfectly in the rest of Android devices but here I keep receiving a Volley Error. I can't even log in. I can access via internet browser but I purchased this App, and paid for it so I hope this problem can be fixed. I've restarted and desconected the stick, erased the cache and data, reinstalled the App but still doesn't work Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 13, 2018 Share Posted August 13, 2018 Hi. Exactly what does the error message say? Link to comment Share on other sites More sharing options...
Newtonball76 0 Posted August 13, 2018 Author Share Posted August 13, 2018 Hi, the error says this: "VolleyError com.android.volley.VolleyError:" Link to comment Share on other sites More sharing options...
fracarvic 1 Posted August 13, 2018 Share Posted August 13, 2018 (edited) Same here since yesterday update with Nvidia Shield and emby server 3.5.0.2. Can't login, uninstalled app and reinstalled and same problem. I send logs with "send log" button in app. Edited August 13, 2018 by fracarvic Link to comment Share on other sites More sharing options...
Luke 37022 Posted August 13, 2018 Share Posted August 13, 2018 Can you please attach the emby server log as well? You can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks. Link to comment Share on other sites More sharing options...
Newtonball76 0 Posted August 13, 2018 Author Share Posted August 13, 2018 (edited) This is the last log I've retrieved 20180813.txt Edited August 13, 2018 by Newtonball76 Link to comment Share on other sites More sharing options...
Luke 37022 Posted August 13, 2018 Share Posted August 13, 2018 Great, thanks. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 13, 2018 Share Posted August 13, 2018 I send logs with "send log" button in app. Can you please tell me what time (EDT) you did that? Thanks. Link to comment Share on other sites More sharing options...
fracarvic 1 Posted August 14, 2018 Share Posted August 14, 2018 Can you please tell me what time (EDT) you did that? Thanks. Approximately 13 Aug 2018 at 12:00 EDT Thanks. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 14, 2018 Share Posted August 14, 2018 Is this always with the same user? If so, can you try another one? Link to comment Share on other sites More sharing options...
Newtonball76 0 Posted August 14, 2018 Author Share Posted August 14, 2018 In my case yes, it's always with the same user. I don't have any other user to try with. The thing is that it worked perfectly until the last update and it still does with my user in every other android device Link to comment Share on other sites More sharing options...
fracarvic 1 Posted August 14, 2018 Share Posted August 14, 2018 The error occurs simply by opening the application (clean install), without trying to enter as a user. If I try to sign manually (setting ip and user/password) the app always says invalid user id or password. I try with different users with no luck. Until monday app are working normally. Link to comment Share on other sites More sharing options...
fracarvic 1 Posted August 14, 2018 Share Posted August 14, 2018 I installed manually version 1.6.00g with apk and all is working now. Link to comment Share on other sites More sharing options...
Luke 37022 Posted August 14, 2018 Share Posted August 14, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
Newtonball76 0 Posted August 14, 2018 Author Share Posted August 14, 2018 So, should I install manually the APK or is it better to wait if there's another solution? Will it affect to the payment I've already made for unlocking the App? Is there a trusted download site where I can get the APK? I'm sorry if I ask too many questions. Thanks in advance for everything Link to comment Share on other sites More sharing options...
Luke 37022 Posted August 14, 2018 Share Posted August 14, 2018 So, should I install manually the APK or is it better to wait if there's another solution? Will it affect to the payment I've already made for unlocking the App? Is there a trusted download site where I can get the APK? I'm sorry if I ask too many questions. Thanks in advance for everything We don't have the apk's available for download. We should have a new release up soon, but in the meantime you can always join the open beta programs for the app. Thanks ! Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 14, 2018 Share Posted August 14, 2018 Well, first, we need to determine what the problem is . Is there anything interesting about this user? Like special characters in the password or name or anything? Link to comment Share on other sites More sharing options...
Newtonball76 0 Posted August 14, 2018 Author Share Posted August 14, 2018 I think there's nothing relevant, only alphanumeric characters in both name and password Link to comment Share on other sites More sharing options...
Luke 37022 Posted August 15, 2018 Share Posted August 15, 2018 @@Newtonball76, when you say it's working fine on other android devices, what devices do you have? thanks. Link to comment Share on other sites More sharing options...
Newtonball76 0 Posted August 15, 2018 Author Share Posted August 15, 2018 (edited) I meant that the App works in an android 7.1.1 mobile, the other method I've tried is in a couple of computers and in the Amazon Fire TV itself via internet browser, Firefox in both cases, by accessing with Emby Connect introducing my user name and password and accessing to my server. I've tried this with the Amazon Fire TV App and it says that the user ID or the password are incorrect (and they're not, I've checked multiple times) Edited August 15, 2018 by Newtonball76 Link to comment Share on other sites More sharing options...
Luke 37022 Posted August 15, 2018 Share Posted August 15, 2018 Thanks for the info. We'll see what @@ebr thinks. Thanks. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 15, 2018 Share Posted August 15, 2018 I'm afraid I'm not sure what is going on here. Please give me a couple of days to investigate and we'll get back to you. Thanks. Link to comment Share on other sites More sharing options...
JerryPenguin 1 Posted August 19, 2018 Share Posted August 19, 2018 @@All I have the same error "Volley.Error" on my Fire-TV as desribed in this topic. I tried two EMBY Server versions on my QNAP TS-453B: - 3.5.2.0 and - 3.6.2.0beta but the error remains. Unfortunately there is no new version in the beta program on AMAZON. Does anyone have an old working APK for download? Thx. Link to comment Share on other sites More sharing options...
ebr 14904 Posted August 19, 2018 Share Posted August 19, 2018 @@All I have the same error "Volley.Error" on my Fire-TV as desribed in this topic. I tried two EMBY Server versions on my QNAP TS-453B: - 3.5.2.0 and - 3.6.2.0beta but the error remains. Unfortunately there is no new version in the beta program on AMAZON. Does anyone have an old working APK for download? Thx. Can you please follow the instructions to send a log from the app? Please remember to come back here and provide the requested information. Thanks. Link to comment Share on other sites More sharing options...
JerryPenguin 1 Posted August 19, 2018 Share Posted August 19, 2018 @Chief Bottle Washer I sent you a PM with the log and further information about time of access and client IP address. Thx. Link to comment Share on other sites More sharing options...
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