iOS App stutters and crashes if playback is above 1Mbps

[pjshots 4]

Hi,

I have both iphones and iPads and Emby seems to not really like any of them. If I play any media, it stutters if I put the quality above 1Mbps. Setting to auto does the same thing.

 

I have other android phones, tablets, Nvidia Shield and no problems elsewhere, just the iOS app. I've tried both the internal server IP and my external domain name and that doesn't make any difference either.

 

Doesn't matter if content is SD MP4 or HD, or even 4K, all does the same thing.

 

Anyone have anything else I can try, or a setting somewhere I need to change?

 

Thanks.

Edited July 25, 2018 by pjshots

[Luke 38880]

Hi, yes there have been a couple reports of this. We're looking into it. What model ipads and iphones do you have?

[pjshots 4]

Brilliant thank you. We have iPad mini 2s, iPhone 5s and 7plus. All running the latest iOS software.

[Luke 38880]

Question. Does this happen on the very first playback attempt after opening the app? Or just playback after the first try? Thanks.

[pjshots 4]

Its repeatable with every time you open the app, closing, restarting (app/device) doesn't make any difference. Stopping playback and starting no difference and will sometimes crash the app with a black screen. Only when above 1Mbps, below this and things work as normal, quite strange. Doesn't matter if the server is transcoding or sending direct streams either. Thanks.

[Luke 38880]

Thanks for the info.

[jasonsimth 0]

it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

with regrads

viamichelin putlocker google earth

 

 

 

 

Edited September 24, 2018 by jasonsimth

[Luke 38880]

Can you update to iOS 12?

[badis2008 0]

I have on iPad pro ios12 worked fine with NAS asustor x64 version 3.5.1.0, starting with version 3.5.2.0 at the beginning of playback there are several times stop playback, have to manually go back and start playback again. After several such manipulations, playback is restored and there are no disruptions until the end of the film. When the next movie starts playing, the same story happens.

Edited September 26, 2018 by badis2008

[Luke 38880]

We're looking into it, thanks.

[calbanese 0]

I am having a similar issue on an iPad with iOS 12.1 (and local playback over a 5GHz wireless network). No crashes and the movies play all the way through, but it stutters or buffers every 5 seconds or so.  No issues on Android or Windows, wired or wireless.

[Luke 38880]

I am having a similar issue on an iPad with iOS 12.1 (and local playback over a 5GHz wireless network). No crashes and the movies play all the way through, but it stutters or buffers every 5 seconds or so.  No issues on Android or Windows, wired or wireless.

 

Hi there, can you try lowering the in-app quality setting to force the video to transcode? Thanks !