davelane85 0 Posted July 20, 2018 Share Posted July 20, 2018 I'm newish to Emby, trying to convert over from Plex, on some of my DD+ movies with audio output set to Auto I'm getting audio drop outs every few seconds. When setting it to downmix to stereo it works fine but obviously loose my 5.1. It's happened on DTS tracks too but not as frequently Link to comment Share on other sites More sharing options...
mastrmind11 717 Posted July 20, 2018 Share Posted July 20, 2018 what's your hardware setup? is it transcoding? post the log(s). Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 20, 2018 Author Share Posted July 20, 2018 I have Emby Server running on Windows 10, Client is on a Firestick Gen2 connected directly to my TV, then Optical Out to a Sonos Soundbar. File shows Remux, Video Direct, Transcode reason: Audio bitrate over limit. Ill grab the logs Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 20, 2018 Author Share Posted July 20, 2018 Log can be found here: https://1drv.ms/t/s!Ajo2VYXafTp4hLMViEURoseF9wwHAg Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 20, 2018 Share Posted July 20, 2018 What is the version of the OS on the Fire Stick? Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 20, 2018 Author Share Posted July 20, 2018 It's 5.2.6.3 Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 20, 2018 Share Posted July 20, 2018 It is stream copying the audio at full bitrate even though it says the audio bitrate is too high... Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 20, 2018 Share Posted July 20, 2018 Log can be found here: https://1drv.ms/t/s!Ajo2VYXafTp4hLMViEURoseF9wwHAg Thanks. I'd like to see a server log as well with debug logging enabled. To do this, go into the server dasboard -> Logs, then enable debug logging. Then please restart Emby Server. Then play the content again and once you've experienced the problem, then please attach the emby server log. thanks. Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 20, 2018 Share Posted July 20, 2018 Is it possible for you to try the beta version of the app to see if this is still a problem? Thanks. Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 21, 2018 Author Share Posted July 21, 2018 Thanks guys, it's really nice to see developers that care, one of the main reasons I moved away from Plex. For some reason this morning it's direct playing, audio drop outs are still hapening tho, server logs are: https://1drv.ms/f/s!Ajo2VYXafTp4hLA7Px0CHAK4h4LWTw Ebr, I DM'd you yesterday about joining the Amazon beta program Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 21, 2018 Share Posted July 21, 2018 Ebr, I DM'd you yesterday about joining the Amazon beta program Hi. Yes, I added you at that time. You should have received an email from Amazon on Friday morning. Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 21, 2018 Author Share Posted July 21, 2018 Cheers, I don't have an email from them tho Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 21, 2018 Share Posted July 21, 2018 Check your spam folder just in case. Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 21, 2018 Author Share Posted July 21, 2018 Not there either Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 21, 2018 Share Posted July 21, 2018 Okay, I just removed and re-added you - check all spam traps if you don't get it. Invitations for your Live App Test Emby for Fire TV have been successfully sent to testers.Invitations Sent: 1 Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 22, 2018 Author Share Posted July 22, 2018 Thanks, I have it now Results are the same with the beta version tho Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 22, 2018 Share Posted July 22, 2018 Thanks, I have it now Results are the same with the beta version tho Can you please confirm the version of the app (shown in the settings page)? If it is 1.6.09 please recreate the problem and post the server log again. Thanks. Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 22, 2018 Author Share Posted July 22, 2018 Yes it's now 1.6.09 New logs: https://1drv.ms/t/s!Ajo2VYXafTp4hLMXgRGCWvgaehzG9w I'm no expert, but it's direct playing Dolby+ and the sonos cannot handel that format, if I click the playback correction it transcodes to plain Dolby which stops the audio drops Link to comment Share on other sites More sharing options...
Luke 37046 Posted July 23, 2018 Share Posted July 23, 2018 Can you please provide a copy of the media info as seen from the bottom of the web app detail screen? thanks. Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 23, 2018 Author Share Posted July 23, 2018 As requested: Media Info Video Title1080P H264 CodecH264 AVCYes ProfileHigh Level40 Resolution1920x816 Aspect ratio2.35:1 InterlacedNo Framerate23.9760246 Bitrate5919 kbps Colour primariesbt709 Colour spacebt709 Colour transferbt709 Bit depth8 bit Pixel formatyuv420p Ref frames1 NAL4 Audio TitleEng Dolby Digital+ 6 ch Default Languageeng CodecEAC3 Channels6 ch Sample rate48000 Hz DefaultYes Subtitle TitleEng Languageeng CodecSUBRIP DefaultNo ForcedNo ExternalNo Subtitle TitleEng Languageeng CodecSUBRIP DefaultNo ForcedNo ExternalNo Containermkv Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 23, 2018 Share Posted July 23, 2018 Hi. Is that media info from the same item that you played in the log you first provided? It doesn't appear to be as the original log had the audio bitrate information and this one doesn't. Can you please go back and try the very same item (The Greatest Showman (2017).mkv)? Thanks. Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 24, 2018 Author Share Posted July 24, 2018 Hi, yes it's always been the same file I have been playing, tho the first logs I had I think it was trancoding DD+ to DD+ for some reason. All the other times it no longer does that and direct plays the film I got updated to 1.6.10a today, audio drops still occur with this file. I enabled the debug logs, rebooted the server and played the affected file. New logs: https://1drv.ms/t/s!Ajo2VYXafTp4hLMZ104gj0JCedK7WA Thanks Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 24, 2018 Share Posted July 24, 2018 All the other times it no longer does that and direct plays the film That actually makes more sense - given the media info you provided. That media info does not contain an audio bitrate so the app does not know that it is over what the system can support. In your very first example, the bitrate information was there but wasn't being interpreted properly at the server end. Can you try refreshing this item in the web app and see if an audio bitrate shows up? Link to comment Share on other sites More sharing options...
davelane85 0 Posted July 24, 2018 Author Share Posted July 24, 2018 Hi, sorry I might be being blind, but I cannot see a refresh option? I did have to rebuild my entire library yesterday so guessing it would have refreshed when I did that anyway, I didn't notice before it was missing the bitrate Link to comment Share on other sites More sharing options...
ebr 14910 Posted July 25, 2018 Share Posted July 25, 2018 I think it had the bitrate before because I saw it in your transcode log. Something since that time has caused it to go away. Right click the item or use the "..." menu and there is a refresh metadata option. Link to comment Share on other sites More sharing options...
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