jasonwilliams 29 Posted May 14, 2018 Share Posted May 14, 2018 Hello, I recently added some music to my library and when I try to play in ET for XBONE, I just get the spinning wheel. I am doing this by choosing "Albums", and then sorting by date added. I can open the album and see the songs, but when I click to play, just spinning. This seems to only happen in ET for XBONE. All other platforms are working. I have attached the logs. ServerLog.txt 1 Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted May 14, 2018 Share Posted May 14, 2018 I've recently been having a similar issue with playlists. It will usually play the first song, but then when the second song starts or if I click skip then all I get is the spinning circle and the app locks up. If I try to click B to exit I get a "Playback Error" and something about no compatible tracks. Been having this issue since server 3.4.0.0 Steps: Select music playlist Click shuffle First songs plays fine Click skip 1 Link to comment Share on other sites More sharing options...
jasonwilliams 29 Posted May 20, 2018 Author Share Posted May 20, 2018 (edited) Just bumping this to see if anyone has suggestions. I can't play anything from the music library unless it shows on the main music screen. Those play without issue, but if I did through by artist, album or genre, it can't play. Thanks, Jason Edited May 20, 2018 by jasonwilliams Link to comment Share on other sites More sharing options...
Luke 37045 Posted May 20, 2018 Share Posted May 20, 2018 We'll do some testing, thanks. 1 Link to comment Share on other sites More sharing options...
jasonwilliams 29 Posted May 20, 2018 Author Share Posted May 20, 2018 Thanks. Much appreciated! Link to comment Share on other sites More sharing options...
Jeffius 0 Posted June 12, 2018 Share Posted June 12, 2018 I have recently been using the emby theater app for the xbox one x. I have encountered several issues, mainly to do with freezing and the application crashing. The server i am pulling from has ALOT of movies and TV Shows, so as i browse through the "all movies" list or "all shows list" there seems to be a wall i hit in regards to loading the media. The first few rows will be ok, then on the 8th or so row it stops loading the cover art, at which point anything i click on results in a non stop loading loop. I can leave the app to load said movie/show hub for 15 minutes and no progress. Once this happens it becomes impossible to play any media or even load the show/movies hub for that matter. This usually causes the app to crash. I also have crashing issues at random it seems, almost every few episodes. Once the app crashes or freezes and i reset it, it will not work still. Things will not load, and it will just crash again. The ONLY way to get it working again is to fully turn of xbox for 30 seconds (to clear all caches) and restart everything. For reference; Emby works fine for me on my LG OLED B7 as well as my computer. Its only the xbox app which has problems. There are also issues on the ember for emby app as well. It tends to freeze anytime i try and click on a T.V shows Season (season 6 for ex.). Link to comment Share on other sites More sharing options...
Luke 37045 Posted June 15, 2018 Share Posted June 15, 2018 Hi there @@Jeffius, can we look at an example of one that is freezing? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Scott310 133 Posted June 19, 2018 Share Posted June 19, 2018 Hey @@Luke I hope I'm not hijacking this thread but I am experiencing the same issue on Xbox one and Xbox One S. I am so happy that lately there have been almost no issues of freezing during playback and If I did rarely see a freezing issue I used the convert option and that cleared it up. However the only issue I am seeing now is the same as @Jeffius. If I go to the all movies picker and select a movie it will take me to the movie detail page and I will see the spinning circle. If I attempt to play the movie I get the spinning circle eternally. This issue does not exist if I attempt to play the movie from any other screen including the hope page and search screens. I opened emby went straight to the all movies picker, recreated the freeze, and downloaded the log. It is attached. Thanks for looking into this! LogFreeze.txt Link to comment Share on other sites More sharing options...
Luke 37045 Posted June 19, 2018 Share Posted June 19, 2018 Try removing third party plugins. Link to comment Share on other sites More sharing options...
Scott310 133 Posted June 19, 2018 Share Posted June 19, 2018 These are the only plugins I have installed. see attached Link to comment Share on other sites More sharing options...
Scott310 133 Posted June 19, 2018 Share Posted June 19, 2018 I'm pretty bare bones on my plugins. I don't even use cover art. Could one of the ones I do use really cause this issue? Link to comment Share on other sites More sharing options...
sampsonight 4 Posted June 19, 2018 Share Posted June 19, 2018 Today the Emby app for xbox one appears to have updated. In addition to the general UI changes. When I click on the Music subfolder under My Media I am unable to select an album/artist. Pressing the arrow keys/joystick on the controller does nothing. This does not appear to affect other subfolders under My Media. Things I have tried: * Quit the app and restart * Hard shutdown the xbox (press the xbox button on the console for 20 seconds to ensure it does not just 'sleep'. Then press it again to turn it back on None of the above changed the issue I am seeing. Emby Server Version: 3.4.1.0 Windows Emby Theater version (as seen as a connected device within the emby server dashboard): 1.1.210.70 Let me know if there is any additional information. Also are there release notes for this update? Link to comment Share on other sites More sharing options...
sampsonight 4 Posted June 19, 2018 Share Posted June 19, 2018 It appears going into the server settings for the app and changing the order of the media items fixed it. Not sure how or why, but I am now able to scroll again. Link to comment Share on other sites More sharing options...
sampsonight 4 Posted June 19, 2018 Share Posted June 19, 2018 I just started to see this spinning circle issue. For me it happens when attempting to load music by a subfilter E.g. Artists or Album Artists. It will just sit and spin. The controller is unresponsive. I have to quit the app entirely and then load again. This started Today right after the Emby app updated Link to comment Share on other sites More sharing options...
Luke 37045 Posted June 20, 2018 Share Posted June 20, 2018 Hi, how many albums do you have? Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted June 20, 2018 Share Posted June 20, 2018 This problem got even worse for me using v210 than it was under 209. Where as before it would go into an infinite loop with the twirling circle after clicking skip to next track now it does it after the first track is done playing all by itself. 1. Start Emby on XB1X 2. Select any music Playlist 3. Click Shuffle 4. Music starts playing, after first track is done all you get is spinning circle Included log shows me trying at least twice where I had to finally go back to the dashboard and kill the app https://pastebin.com/v0nm4DTQ Link to comment Share on other sites More sharing options...
Luke 37045 Posted June 20, 2018 Share Posted June 20, 2018 I just tested right now and am still not seeing any problems, but i will continue to test for this, thanks. Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted June 20, 2018 Share Posted June 20, 2018 (edited) I just tested right now and am still not seeing any problems, but i will continue to test for this, thanks. Does the skip track button work for you also? Because that is also making mine go into an infinite loop. I'll do some more testing and see if I can nail it down a little more, thanks Edited June 20, 2018 by FrostByte Link to comment Share on other sites More sharing options...
Scott310 133 Posted June 20, 2018 Share Posted June 20, 2018 Is this thread dead or were any DEV's able to reproduce this issue? @@Luke? For me its the only issue I'm having with Emby. It would be so awesome to finally have Emby theater for xbox working flawlessly Link to comment Share on other sites More sharing options...
Luke 37045 Posted June 20, 2018 Share Posted June 20, 2018 Yes it does. Are you on insider? Link to comment Share on other sites More sharing options...
Jeffius 0 Posted June 20, 2018 Share Posted June 20, 2018 I agree. It would be pretty excellent to uave this app working flawless on xbox. There is also the greenscreen issue on 4k HVEC with 7.1 TRUEHD audio. Everytime.. greenscreen Link to comment Share on other sites More sharing options...
Luke 37045 Posted June 20, 2018 Share Posted June 20, 2018 Is this thread dead or were any DEV's able to reproduce this issue? @@Luke? For me its the only issue I'm having with Emby. It would be so awesome to finally have Emby theater for xbox working flawlessly Try removing the Messages plugin. If the issue remains, try removing other third party plugins. Link to comment Share on other sites More sharing options...
Jeffius 0 Posted June 20, 2018 Share Posted June 20, 2018 Just as a reference Luke, i have zero plugins on mine and this issue persists Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted June 20, 2018 Share Posted June 20, 2018 Yes it does. Are you on insider? Not right now. I was, but then wiped my XB1X and reloaded everything fresh recently and now I'm back on release version Maybe my playlists got corrupted on my NAS then or it's because they are huge. I'll try and recreate them and do some more testing because it looks like it's on my side then if I'm the only one having issues Thanks Link to comment Share on other sites More sharing options...
Luke 37045 Posted June 20, 2018 Share Posted June 20, 2018 And the web app is ok? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now