Problem with Emby Connect on MacOS

[MSI2017 39]

Hi,

 

I have a very weird problem with Emby Connect.

 

When I try to reach it from outside my network I can do it no problem on my laptop, but when I try it on the MacBook of my friend it does not work. I created a new user account on that macbook to test is and on that account it worked with no problem.

The emby connect account is linked to the server.

 

 

Relevant info:

 

Error message: Unable to connect, ensure server is running etc. etc.

Server is at home (1gbps fibre connection) with firewall turned off.

Laptop is a 2015 MacBook also with firewall disabled. 

Browser chrome but also tried on safari with same result.

[Luke 37050]

So this is outside your network on your friend's macbook, right?

[MSI2017 39]

So this is outside your network on your friend's macbook, right?

Yes it is, and on that same network it works fine with my MacBook and with a new user account created on her MacBook

[Luke 37050]

Have you at some point uninstalled and reinstalled your server?

[MSI2017 39]

Have you at some point uninstalled and reinstalled your server?

Hi Luke,

 

I have reinstalled the server twice but same results. Can it be some setting in macOS that needs to be adjusted? 

[Luke 37050]

The reinstall is actually the problem. The macbook probably has saved login information relating to the old installation. 

 

So what you will need to do is invite that user again on the new server. Please let us know if this helps. Thanks.