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Xbox one X low sound problem


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#21 Luke OFFLINE  

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Posted 06 July 2018 - 02:23 PM

Then how is it possible you're having a problem here? If i recall the issue in your logs was when we transcoded 6ch HD audio to something like 6ch aac or ac3.



#22 screwfaze OFFLINE  

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Posted 06 July 2018 - 03:00 PM

Sorry didn't realize it was 6 channels on DTS HD 5.1, yes the audio is louder now thanks but I still think its a little lower than the rest of the sound can it be a bit louder?

 

Thanks



#23 FrostByte OFFLINE  

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Posted 06 July 2018 - 03:05 PM

Sorry didn't realize it was 6 channels on DTS HD 5.1, yes the audio is louder now thanks but I still think its a little lower than the rest of the sound can it be a bit louder?

 

Thanks

 

5.1 = 6 channels (5 speakers and 1 amp)

6.1 = 7 channels and has an extra rear speaker in the middle.  There are a few movies like LoTR, Star Wars, etc which include DTS-ES which is 6.1



#24 screwfaze OFFLINE  

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Posted 06 July 2018 - 03:08 PM

Thanks @FrostByte I have also got afew DTS 7.1 8 channels I didnt know about.


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#25 Luke OFFLINE  

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Posted 06 July 2018 - 10:41 PM

5.1, 6.1, doesn't matter. just find something with that many channels that will direct play without transcoding. I'd like to know how the audio sounds for you in that case.

 

If you don't have any files like this, you can always use the convert feature on one of your files and select the TV profile. It should produce a file with ac3 audio and the same number of channels.



#26 screwfaze OFFLINE  

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Posted 09 July 2018 - 02:34 PM

@Luke I have tried converting to universal mobile and universal tv but sound is still the same as the original.

#27 Luke OFFLINE  

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Posted 09 July 2018 - 02:36 PM

what do you mean still the same? what exactly is it?



#28 screwfaze OFFLINE  

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Posted 09 July 2018 - 02:38 PM

Still very low and I have to turn it up

#29 Luke OFFLINE  

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Posted 09 July 2018 - 02:39 PM

So after converting that means the file is direct playing now, right?



#30 screwfaze OFFLINE  

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Posted 09 July 2018 - 02:46 PM

Yes it is direct playing now.

#31 Luke OFFLINE  

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Posted 09 July 2018 - 02:48 PM

Ok then in that case I really think you need to try and fix this on your end via xbox & speaker settings. When it direct plays there's nothing we can do about it.

 

The only thing we can really do is force a transcode and convert the audio to stereo, but do you really want all of your files to transcode?



#32 screwfaze OFFLINE  

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Posted 09 July 2018 - 03:04 PM

Thanks Luke I will play around with the settings and see if I can solve this

#33 Luke OFFLINE  

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Posted 09 July 2018 - 03:06 PM

@FrostByte may have some tips. Thanks.



#34 FrostByte OFFLINE  

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Posted 09 July 2018 - 05:47 PM

Other than buying a soundbar :)

 

1. If you're still using your TV speakers though make sure you have the following set on your Xbox:

 

Settings

Display & Sound

Volume

Setup TV & AV control

Audio > Set this to stereo

 

Settings

Display & Sound

Audio Output

HDMI audio > set this at bitstream.  Or, you could try stereo uncompressed but that may convert it to 2 channel PCM

Format > Set this to Dolby Digital as most TV speakers support DD.  

 

2. Next if your TV has the ability to set audio output format make sure it's set at DD

 

3. Lastly, make sure you have Emby's volume control setting set high enough.  A lot of people don't know it's there

 

Start a movie in Emby on the Xbox

Click the Home button on the controller.

This should bring up a menu

Scroll to Emby Theater and click on it (should be the first item on menu)

Now you should see a volume control slider

Move this to the right

Scroll down and return to Emby Theater


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