Erik 120 Posted May 14, 2018 Share Posted May 14, 2018 (edited) Hello, Roku Beta app (stable does the same) log sent at 12:01am (14th). User: Adults The video seems to play ok, but the audio is broken into 1/8 second sound bits/spikes and way behind. File plays ok in Emby Theater and via Chrome browser so the file verified ok and multiple files are showing this Here are the file details. Server (3.4.1.0) log PM'd to @@ebr and @@Luke let me know what else you need as the file played a couple weeks ago fine. Media Info Video Title720P H264 CodecH264 AVCYes ProfileHigh Level41 Resolution1280x720 Aspect ratio16:9 AnamorphicNo InterlacedNo Framerate50 Bitrate5073 kbps Bit depth8 bit Pixel formatyuv420p Ref frames1 NAL4 Audio TitleDolby Digital stereo Default CodecAC3 Layoutstereo Channels2 ch Bitrate192 kbps Sample rate48000 Hz DefaultYes Containermkv Edited May 14, 2018 by Erik Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 14, 2018 Share Posted May 14, 2018 On the Roku, the item was being statically streamed and I see no indication of any problems in the log. The audio bitrate doesn't seem too high but I wonder if the odd (for us) frame rate of the video is throwing off the audio somehow. If you lower the bitrate setting in the app so it transcodes, does the issue go away? Link to comment Share on other sites More sharing options...
Erik 120 Posted May 14, 2018 Author Share Posted May 14, 2018 Hi, I set the Roku way down to 3Mbps and then played the same file. It plays ok with the transcoding. I check a couple other files and yes the ones with a framerate of 50 all have the same issue. As i said, i have watched at least 1 or 2 of these files on the same roku within the last 6 months so its a bit odd. I will extract a sample and PM you a link if that helps sort it out. Thanks. Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 14, 2018 Share Posted May 14, 2018 Can I please see the transcode log from when you forced that? Thanks. Link to comment Share on other sites More sharing options...
Erik 120 Posted May 14, 2018 Author Share Posted May 14, 2018 Sure can. PM'd also a link for a 5 min sample just in case. Link to comment Share on other sites More sharing options...
ebr 14903 Posted May 14, 2018 Share Posted May 14, 2018 I'm not sure. Could be related to firmware changes on the Roku. When you transcoded it, we kept the framerate at 50 and stream copied the audio. The player is just having trouble it would appear when direct streaming it. Link to comment Share on other sites More sharing options...
Erik 120 Posted May 14, 2018 Author Share Posted May 14, 2018 Thanks. For my own troubleshooting, if you have time can you tell me if the sample file gives you any issues? I'm trying to isolate the issue instead of just not being able to watch those episodes without setting the bitrate low as i obviously don't want to leave it there all the time. Thanks, Erik Link to comment Share on other sites More sharing options...
Solution Erik 120 Posted June 29, 2018 Author Solution Share Posted June 29, 2018 Update: My Roku ultra's updates to firmware 8.1.0 (Build 4137) and playback is fixed. Must have been a roku firmware issue that is now resolved. Thanks. Link to comment Share on other sites More sharing options...
Luke 37008 Posted June 29, 2018 Share Posted June 29, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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