jaketame 86 Posted May 13, 2018 Share Posted May 13, 2018 Hi, I have the new Sony KD-49XF9005 with Sony XT-HF9000 soundbar. Connected via HDMI to the soundbar so supports all audio codecs. I'm having issues with DirectPlay in that its not finding a DirectPlay profile... This happens on both 4K and 1080p content. Also in a REMUX it seems to consume the all available memory, its not removing the older stream files from transcoding temp folder. TV itself supports : MPEG1:MPEG1/MPEG2PS:MPEG2/MPEG2TS(HDV,AVCHD):MPEG2,AVC/MP4(XAVCS):AVC,MPEG4,HEVC/AVI:Xvid,MotionJpeg/ASF(WMV):VC1/MOV:AVC,MPEG4,MotionJpeg/MKV:Xvid,AVC,MPEG4,VP8.HEVC/WEBM:VP8/3GPP:MPEG4,AVC/MP3/ASF(WMA)/WAV/MP4AAC/FLAC/JPEG Soundbar supports: HDMI INPUT Dolby® Digital, Dolby Digital Plus™, Dolby® TrueHD, Dolby Atmos®,Dolby® Dual mono,DTS®,DTS-HD High Resolution Audio™,DTS-HD Master Audio™,DTS-ES,DTS 96/24,DTS:X™,LPCM(2ch / 5.1ch / 7.1ch), DSD(2ch / 5.1ch), OPTICAL INPUT Dolby® Digital,Dolby® Dual mono,DTS®, LPCM 2ch USB DSD(.dsf / .diff), Wav, Flac, Alac(.m4a only), AIFF, HE AAC, AAC, mp3, Monkey Audio, WMA, Ogg Vorbis BLUETOOTH(RECEIVER) SBC, AAC Attached logs. embyserver.txt ffmpeg-remux-d59b4b42-4a8c-40e8-a1ca-30e0c2aa84d1.txt ffmpeg-remux-2cb45f53-dbd8-4466-a408-1249e146c3fd.txt Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 13, 2018 Share Posted May 13, 2018 The only thing converted was the audio (from DTS to DD). There is an option in the app of whether or not to bitstream DTS. Is it turned on? Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 13, 2018 Author Share Posted May 13, 2018 (edited) The only thing converted was the audio (from DTS to DD). There is an option in the app of whether or not to bitstream DTS. Is it turned on? Thanks for looking at it. I’ve looked the setting and can’t seem anything that mentions DTS... It’s strange you mention it’s only audio that’s transcoded as I see the entire movie get put into /transcode folder? Edited May 13, 2018 by jaketame Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 13, 2018 Share Posted May 13, 2018 Its possible the environment isn't advertising support for DTS. If you follow the instructions to send a log from the app when you play the greatest showman, I can take a look. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 13, 2018 Author Share Posted May 13, 2018 Its possible the environment isn't advertising support for DTS. If you follow the instructions to send a log from the app when you play the greatest showman, I can take a look. I’ve just sent the logs to you. Thanks Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 14, 2018 Author Share Posted May 14, 2018 As a work around I’ve disable transcoding as I know all my devices support what I have content wise... Did you get the log ok for it not detecting correctly? Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 14, 2018 Share Posted May 14, 2018 Your system is reporting only DD is available. This may be due to exactly how things are connected (for instance, not all things are supported via an Audio Return Channel) or settings in the TV itself. If you force the item to direct stream, it plays properly with sound? Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 14, 2018 Author Share Posted May 14, 2018 Your system is reporting only DD is available. This may be due to exactly how things are connected (for instance, not all things are supported via an Audio Return Channel) or settings in the TV itself. If you force the item to direct stream, it plays properly with sound? Odd. I can’t seem to find it it’s not supported via ARC on the TV but https://www.sony.co.uk/electronics/sound-bars/ht-xf9000/specifications shows all is available... When I force DirectPlay audio plays perfectly. Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 14, 2018 Share Posted May 14, 2018 When I force DirectPlay audio plays perfectly. Can you please send a log from the app when you do that? Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 14, 2018 Author Share Posted May 14, 2018 Can you please send a log from the app when you do that? Yes sure. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 17, 2018 Author Share Posted May 17, 2018 Can you please send a log from the app when you do that? Not forgotten, just not had chance to watch tele! Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 18, 2018 Share Posted May 18, 2018 Okay. Just be sure to post the details of when you send it and what you play when you get the chance. Thanks. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 19, 2018 Author Share Posted May 19, 2018 Okay. Just be sure to post the details of when you send it and what you play when you get the chance. Thanks. Sorry for delay Log from app has been submitted Watching Black Panther started at 11:34 Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 20, 2018 Share Posted May 20, 2018 Sorry for delay Log from app has been submitted Watching Black Panther started at 11:34 Emby user name? I think maybe I found it but the playback was for so long that I can't see the details from when it started. If that was the case, can you please do it again but only let the item play for 30 seconds or so? Thanks. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 20, 2018 Author Share Posted May 20, 2018 Emby user name? I think maybe I found it but the playback was for so long that I can't see the details from when it started. If that was the case, can you please do it again but only let the item play for 30 seconds or so? Thanks. Sorry for being a pain! Logs sent again this morning: 8:48 Played: Black Panther - 1 minute Username: Jake Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 21, 2018 Share Posted May 21, 2018 Okay, it appears that item has Dolby Digital, not DTS audio. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 21, 2018 Author Share Posted May 21, 2018 Okay, it appears that item has Dolby Digital, not DTS audio. Sorry, will double check its audio is DTS next time. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 24, 2018 Author Share Posted May 24, 2018 Okay, it appears that item has Dolby Digital, not DTS audio. Sorry for delay again. Logs 1: Logs submitted: 11:48 Username: Jake Film: Gladiator 4K + DTS All transcoding disable Logs 2: Logs submitted: 11:52 Username: Jake Film: Gladiator 4K + DTS Transcoding Enabled Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 24, 2018 Share Posted May 24, 2018 Sorry for delay again. Logs 1: Logs submitted: 11:48 Username: Jake Film: Gladiator 4K + DTS All transcoding disable Okay, it is playing and you are getting sound but it isn't bitstreaming DTS. The DTS track is being decoded in the player and sent to your receiver as PCM stereo. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 24, 2018 Author Share Posted May 24, 2018 Okay, it is playing and you are getting sound but it isn't bitstreaming DTS. The DTS track is being decoded in the player and sent to your receiver as PCM stereo. Thats odd, I've tried connecting the soundbar to other ports but it recommends the HDMI 3 (ARC) port. Anything else I can do? Link to comment Share on other sites More sharing options...
ebr 14910 Posted May 24, 2018 Share Posted May 24, 2018 Thats odd, I've tried connecting the soundbar to other ports but it recommends the HDMI 3 (ARC) port. Anything else I can do? I'm not sure. This is all specific to the hardware, configuration and connections involved. While your soundbar may be able to accept DTS, your TV is not able to send DTS to it from our app. This could be due to settings in the TV or it could be a limitation of the implementation in the TV. Sending DTS audio out from the TV would require the TV manufacturer to license that ability. Considering that almost nothing sourced by the general public via the internal Android interface in the TV would contain DTS audio (streaming or broadcast is either stereo or Dolby) I can understand why they may not have done that. Link to comment Share on other sites More sharing options...
jaketame 86 Posted May 24, 2018 Author Share Posted May 24, 2018 I'm not sure. This is all specific to the hardware, configuration and connections involved. While your soundbar may be able to accept DTS, your TV is not able to send DTS to it from our app. This could be due to settings in the TV or it could be a limitation of the implementation in the TV. Sending DTS audio out from the TV would require the TV manufacturer to license that ability. Considering that almost nothing sourced by the general public via the internal Android interface in the TV would contain DTS audio (streaming or broadcast is either stereo or Dolby) I can understand why they may not have done that. Looks like Plex has a similar issue, apparently it’s the third party APIs that are not available? Link to comment Share on other sites More sharing options...
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