Scott310 133 Posted May 12, 2018 Share Posted May 12, 2018 Hi there, I checked and the subtitles work just fine on PC but Xbox will not display .srt subtitles for me. Is anyone else noticing this? They aren't displaying in Ember either. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 12, 2018 Author Share Posted May 12, 2018 Oh correction on my part. e issue I am referring to is with .sub and .idx files not displaying. Link to comment Share on other sites More sharing options...
Luke 36884 Posted May 12, 2018 Share Posted May 12, 2018 Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 12, 2018 Author Share Posted May 12, 2018 Here is the log. I think this might be the right one. I tried playing the movie in both ember and Emby and both would not display the subs. Log234.txt Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 13, 2018 Author Share Posted May 13, 2018 Any thoughts on this? I think I've provided what you need but let me know if you need anything else. Thanks! Link to comment Share on other sites More sharing options...
Luke 36884 Posted May 13, 2018 Share Posted May 13, 2018 and the server log? Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 13, 2018 Author Share Posted May 13, 2018 Sorry here you go. I think this is the right one. ServerLog12.txt Link to comment Share on other sites More sharing options...
Luke 36884 Posted May 13, 2018 Share Posted May 13, 2018 The log looks OK. Can you provide a sample video for testing? Thanks. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 13, 2018 Author Share Posted May 13, 2018 I'm uploading the movie to my one drive now. The subs play fine in VLC media player as well as the PC download of Emby theater. The only place they don't display is xbox one. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 13, 2018 Author Share Posted May 13, 2018 I have to leave for a little while but I should be able to post the link to my one drive later tonight. Thanks for the help! Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 13, 2018 Author Share Posted May 13, 2018 Ok @@Luke I am sending the link to the movie file now in your DM's Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 14, 2018 Author Share Posted May 14, 2018 Hey @@Luke just checking back to see if you had had the opportunity to test the file I sent? Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 16, 2018 Author Share Posted May 16, 2018 Any word on this? Link to comment Share on other sites More sharing options...
Luke 36884 Posted May 16, 2018 Share Posted May 16, 2018 Thank you for your patience. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 16, 2018 Author Share Posted May 16, 2018 No worries just checking back. Thanks for looking into it. Link to comment Share on other sites More sharing options...
Luke 36884 Posted May 26, 2018 Share Posted May 26, 2018 I tested these subtitles and they are working just fine for me. Based on your log it appears the subtitle track was never selected. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 26, 2018 Author Share Posted May 26, 2018 Thanks for the reply @@Luke. I wish the solution were that easy. I tried ticking the subs on and off multiple time and they still will not display. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 26, 2018 Author Share Posted May 26, 2018 I just checked again and with this file it seems there are two sets of subs. The full English subs will display for me but the forced one do not. Link to comment Share on other sites More sharing options...
Luke 36884 Posted May 26, 2018 Share Posted May 26, 2018 ok well you only gave me one set of subtitles. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 26, 2018 Author Share Posted May 26, 2018 The ones I gave you should be the forced subs that are not displaying. Link to comment Share on other sites More sharing options...
Luke 36884 Posted May 26, 2018 Share Posted May 26, 2018 Whether they are forced or not, what i'm saying is, i selected them and then i saw subtitles. Link to comment Share on other sites More sharing options...
Scott310 133 Posted May 26, 2018 Author Share Posted May 26, 2018 That's strange. Then I don't know why I am not able to see them. Maybe I'll just have to try a different sub file because it definitely doesn't show for me. Thanks for looking into it. Link to comment Share on other sites More sharing options...
FrostByte 5024 Posted May 26, 2018 Share Posted May 26, 2018 If you have any sub/idx files you want to post I'll add them to one of my movies and give it a try. All of subtitles are srt and work fine. Link to comment Share on other sites More sharing options...
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