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Problem with external subtitle SRT


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Some customers, using Internet browsers (including Chrome) and the LG TV app, are reporting that external captions do not appear on most videos, though they are scheduled to be shown.

After several tests with such clients, I have noticed the problem, which can be easily solved.

When playing the video, the caption is on. If the client disconnects the subtitle and restarts, then the subtitle is displayed.

Is it possible to put this bug in the solution queue after verifying on new tests?


Thank you very much

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