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Best Answer Doofus , 10 May 2018 - 02:03 AM

So the same Windows 7 installation is now working fine?

 

No, @koi switched to Windows 10

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#21 koi OFFLINE  

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Posted 06 May 2018 - 05:10 PM

Unfortunately, still unable to play videos with the native player in Emby Theater.  I'll use WMC in the meatime, or try to install Windows 10 on the machine.  Thanks all for your rapid responses and assistance.



#22 Luke OFFLINE  

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Posted 06 May 2018 - 05:18 PM

It's very odd because that's two different apps that both play differently. as a test, can you try turning off cinema mode from inside theater?



#23 koi OFFLINE  

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Posted 06 May 2018 - 05:31 PM

Hi Luke.  It's been a while since I've configured Emby WMC but it uses MPC-HC as an external player.  Do you want me to try using the ineral player in WMC?  Cinema mode has been off from within Theater during my testing.



#24 Luke OFFLINE  

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Posted 06 May 2018 - 05:36 PM

Sure that would be useful, thanks.



#25 koi OFFLINE  

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Posted 06 May 2018 - 05:47 PM

OK.  Ran WMC Configurator and removed MPC-HC as an external player.  Went back into WMC and could play both TV episodes and Movies (BD Folder, and MKV) without any issues internally, but only if I hit Quickplay (selecting Play alone did not launch the video for some reason).



#26 Luke OFFLINE  

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Posted 06 May 2018 - 05:52 PM

Maybe the EMC log from that will shed some light.



#27 koi OFFLINE  

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Posted 06 May 2018 - 06:31 PM

My mistake.  Cinema mode was not disabled.  I toggled it off within the Server settings.

 

In WMC - Files now play within internal player using both Play and QuickPlay.

 

In Theater - I think I partially figured out why the "No compatible streams error" would pop up when entering the details screen for a video.  I disabled play theme songs and videos in Theater and now I no longer get the error going into details.  However, videos will still not play with the internal player.  With external player configured, all videos will now play.  



#28 Doofus OFFLINE  

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Posted 06 May 2018 - 06:36 PM

What happens if you play with the internal player?



#29 koi OFFLINE  

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Posted 06 May 2018 - 06:38 PM

If trying to play with the internal player, I just get the "No compatible streams" error.  But at least I don't have to terminate Theater manually when the theme songs and videos were enabled!



#30 Doofus OFFLINE  

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Posted 06 May 2018 - 06:45 PM

Can you post screenshots of all the settings in Theater?



#31 koi OFFLINE  

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Posted 07 May 2018 - 01:17 AM

Sure, here are screenshots of the settings within Emby.  Please let me know if I'm missing anything.  Thank you!

 

Attached File  emby.zip   810.59KB   1 downloads



#32 Doofus OFFLINE  

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Posted 07 May 2018 - 01:52 AM

What GPU are you using, and what audio device (receiver, sound bar etc) are you using. HDMI? Optical?



#33 koi OFFLINE  

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Posted 07 May 2018 - 02:25 AM

A Radeon 7700 HD for video and passthrough to receiver via HDMI.



#34 Doofus OFFLINE  

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Posted 07 May 2018 - 02:30 AM

What model is your receiver? What is your speaker configuration?

#35 koi OFFLINE  

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Posted 07 May 2018 - 11:02 AM

Denon 3310ci with 7.1 speakers.



#36 Doofus OFFLINE  

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Posted 07 May 2018 - 01:15 PM

Try either setting the audio to 7.1, or disabling audio bitstreaming.

#37 koi OFFLINE  

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Posted 07 May 2018 - 06:25 PM

I changed the settings to variations of 7.1, 5.1, stereo with and without bitstreaming but it still fails to load the videos.



#38 Doofus OFFLINE  

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Posted 07 May 2018 - 06:32 PM

It's weird. It's almost like something is blocked.

Ok, one last test. Change every setting to default, and make sure windows audio is correctly configured.

#39 Doofus OFFLINE  

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Posted 07 May 2018 - 06:45 PM

It's like theater isn't getting permission to access the files. Check your library configs. We know know mpv works, just not in Theater. I think there aren't any logs because it's not getting far enough to access the file.

#40 Luke OFFLINE  

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Posted 07 May 2018 - 11:52 PM

I was suspecting that and I even mentioned it earlier, however, even if that happens it should be able to fallback to streaming through the server. I'll have to double check that.







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