Luke 36881 Posted May 6, 2018 Share Posted May 6, 2018 Maybe the EMC log from that will shed some light. Link to comment Share on other sites More sharing options...
koi 3 Posted May 6, 2018 Author Share Posted May 6, 2018 My mistake. Cinema mode was not disabled. I toggled it off within the Server settings. In WMC - Files now play within internal player using both Play and QuickPlay. In Theater - I think I partially figured out why the "No compatible streams error" would pop up when entering the details screen for a video. I disabled play theme songs and videos in Theater and now I no longer get the error going into details. However, videos will still not play with the internal player. With external player configured, all videos will now play. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 6, 2018 Share Posted May 6, 2018 What happens if you play with the internal player? Link to comment Share on other sites More sharing options...
koi 3 Posted May 6, 2018 Author Share Posted May 6, 2018 If trying to play with the internal player, I just get the "No compatible streams" error. But at least I don't have to terminate Theater manually when the theme songs and videos were enabled! Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 6, 2018 Share Posted May 6, 2018 Can you post screenshots of all the settings in Theater? Link to comment Share on other sites More sharing options...
koi 3 Posted May 7, 2018 Author Share Posted May 7, 2018 Sure, here are screenshots of the settings within Emby. Please let me know if I'm missing anything. Thank you! emby.zip Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 7, 2018 Share Posted May 7, 2018 What GPU are you using, and what audio device (receiver, sound bar etc) are you using. HDMI? Optical? Link to comment Share on other sites More sharing options...
koi 3 Posted May 7, 2018 Author Share Posted May 7, 2018 A Radeon 7700 HD for video and passthrough to receiver via HDMI. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 7, 2018 Share Posted May 7, 2018 What model is your receiver? What is your speaker configuration? Link to comment Share on other sites More sharing options...
koi 3 Posted May 7, 2018 Author Share Posted May 7, 2018 Denon 3310ci with 7.1 speakers. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 7, 2018 Share Posted May 7, 2018 Try either setting the audio to 7.1, or disabling audio bitstreaming. Link to comment Share on other sites More sharing options...
koi 3 Posted May 7, 2018 Author Share Posted May 7, 2018 I changed the settings to variations of 7.1, 5.1, stereo with and without bitstreaming but it still fails to load the videos. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 7, 2018 Share Posted May 7, 2018 It's weird. It's almost like something is blocked. Ok, one last test. Change every setting to default, and make sure windows audio is correctly configured. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 7, 2018 Share Posted May 7, 2018 It's like theater isn't getting permission to access the files. Check your library configs. We know know mpv works, just not in Theater. I think there aren't any logs because it's not getting far enough to access the file. Link to comment Share on other sites More sharing options...
Luke 36881 Posted May 8, 2018 Share Posted May 8, 2018 I was suspecting that and I even mentioned it earlier, however, even if that happens it should be able to fallback to streaming through the server. I'll have to double check that. Link to comment Share on other sites More sharing options...
koi 3 Posted May 8, 2018 Author Share Posted May 8, 2018 OK, to confirm a few things: 1) If I uninstalled and reinstalled Emby Theater from scratch, it should reset everything to default right? When I reinstalled Theater, it detected the server on the local network automatically. I then just tried to play videos from there. 2) By Windows Audio, do you mean choosing the right output device, and configuring playback (speaker settings et. al from there)? 3) What settings should I check in the library config on the server? As I mentioned initially, Emby Server is running in a Docker, and I have the mount points directed at the IP address (rather than hostname) of the server and corresponding folders. I'm not sure why Theater would be blocked from accessing the files, as all the files are public, do not require a login or password and accessible through the network and Emby WMC or Web. Unfortuantely, I don't have any other Windows 7 machines in the household to see if Emby Theater is just acting up on that machine. I just installed a fresh copy of Theater on a Windows 10, left settings at default, and it played the theme songs/videos, and the episodes or film without errors. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 8, 2018 Share Posted May 8, 2018 So it sounds like you have something going on with that win 7 machine. Link to comment Share on other sites More sharing options...
Luke 36881 Posted May 8, 2018 Share Posted May 8, 2018 Yes I would agree. Link to comment Share on other sites More sharing options...
koi 3 Posted May 8, 2018 Author Share Posted May 8, 2018 Yah, just a bit puzzling why other clients work on the same machine but Theater doesn't unless it accesses the networked files differently vs. EMC. I'll try installing a fresh copy of Windows 7 tonight to see if Theater will work then. But likely, I'll just install Windows 10 but have been hesitant due to some previous driver issues. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 8, 2018 Share Posted May 8, 2018 Windows 10 has a bug, right now. Hopefully they'll release a patch, today. So test with Win 7 SP1, first. Link to comment Share on other sites More sharing options...
Guest asrequested Posted May 10, 2018 Share Posted May 10, 2018 Luke, this was resolved. It was a GPU driver issue with win 7. Link to comment Share on other sites More sharing options...
Luke 36881 Posted May 10, 2018 Share Posted May 10, 2018 So the same Windows 7 installation is now working fine? Link to comment Share on other sites More sharing options...
Solution Guest asrequested Posted May 10, 2018 Solution Share Posted May 10, 2018 So the same Windows 7 installation is now working fine? No, @@koi switched to Windows 10 1 Link to comment Share on other sites More sharing options...
koi 3 Posted May 10, 2018 Author Share Posted May 10, 2018 Just to clarify, base installation of Windows 7 worked fine. Once updated to current official GPU drivers, streams did not play through native player in Theater. Switched to Windows 10, and apparently things are working well. Thank you to you and Doofus for all the troubleshooting! Link to comment Share on other sites More sharing options...
Luke 36881 Posted May 10, 2018 Share Posted May 10, 2018 Thanks for the feedback. Link to comment Share on other sites More sharing options...
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