jonescrusher 1 Posted May 3, 2018 Share Posted May 3, 2018 I updated to 3.4.0.0-1 but the server crashes when attempt to display all movies. Tried uninstalling coverart plugin and doing various reboots but crash always happens no matter whether web or dedicated client used. Here is the log for access via Emby-theater. ANy hints on what to try next or how to manually reinstall or move back to previous synology server version. EmbyLog.txt Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 3, 2018 Share Posted May 3, 2018 You may have just needed to update the cover art plugin as well as other installed plugins. This normally will happen soon after the update. Did you wait for that or do that manually? Link to comment Share on other sites More sharing options...
barat 27 Posted May 3, 2018 Share Posted May 3, 2018 I second this - I cannot go to dasboard (to uninstall plugins, manage server settings like enable/download server logs etc), and tv.emby.media is sluggish ... Only can get logs from /var/packages/EmbyServer/target/var/logs so pleas write which one may be helpful to solve this. I have DS916+ Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 3, 2018 Share Posted May 3, 2018 I second this - I cannot go to dasboard (to uninstall plugins, manage server settings like enable/download server logs etc), and tv.emby.media is sluggish ... Only can get logs from /var/packages/EmbyServer/target/var/logs so pleas write which one may be helpful to solve this. I have DS916+ The ones requested in how to report a problem. Thanks. Link to comment Share on other sites More sharing options...
barat 27 Posted May 3, 2018 Share Posted May 3, 2018 In "How to report" there is no info about path for Synology ... only path I can find is /var/packages/EmbyServer/target/var/logs and this one is from Package center ... I attach logs from there server.txt server-63660900750.txt server-63660901028.txt server-63660901128.txt server-63660901262.txt server-63660902400.txt server-63660956374.txt start-stop-status_20180502.log start-stop-status_20180503.log unhandled_8b6d42a7-fd9a-4ce5-8d08-0524e1496094.txt unhandled_63fa2e67-0e8a-4f82-8bfa-f41400b87abf.txt unhandled_ffe77112-6ecf-45bd-ac5b-3b42eeaf6351.txt Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 3, 2018 Share Posted May 3, 2018 There's an error i haven't seen before about not being able to open your user database file. Can you try rebooting your system and see if that resolves it? If not then it may have become corrupted, which means you'll have to rename the file and setup users again. Link to comment Share on other sites More sharing options...
barat 27 Posted May 3, 2018 Share Posted May 3, 2018 It may be, since I changed /volume1/@appstore/EmbyServer/var/data -> /volumeUSB2/usbshare/Emby/data so that this data is served from USB 3.0 pendrive. I'll check this today. Should I just delete all the contents of /volumeUSB2/usbshare/Emby/data or just rename one file inside it? Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 3, 2018 Share Posted May 3, 2018 Well if you're willing to delete that whole folder then you might as well just do a fresh installation because that's pretty much what it's going to be at that point. If you want to just try and resolve the specific problem then i would rename the users.db file to something else and then start up the server. I say rename just in case there might be a way to recover data from it and you want to explore that. Link to comment Share on other sites More sharing options...
barat 27 Posted May 3, 2018 Share Posted May 3, 2018 OK - i just copied data from old pendrive to new one and everything seems to work OK now. I assume, that Kingston HyperX 16GB just had problems. Weird thing is that copied data works ... Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 3, 2018 Share Posted May 3, 2018 Yea sounds like some kind of I/O problem. Thanks for the feedback. Link to comment Share on other sites More sharing options...
jonescrusher 1 Posted May 4, 2018 Author Share Posted May 4, 2018 For the original problem of this thread, it turned out to be several corrupted Collection.xml files. I know their was significant changes in the new load for collections and a couple changes in the file content. Several of my over 250 collection.xml files had entries for video files that pointed to the collection.xml file itself, i.e., had a CollectionItem entry with "/var/packages/EmbyServer/target/var/data/collections/collectionname/collection.xml" Whether this corruption happened on earlier versions but was ignored when parsed or was created after the initial scan of the current version I don't know. If anyone sees similar behavior you may want to do a quick search of your collection directory for entries with the collection directory path. Link to comment Share on other sites More sharing options...
KRULL 8 Posted May 5, 2018 Share Posted May 5, 2018 (edited) I also have had an issue since this update, Emby is constantly crashing, DS916+. I know it did it a few times immediately after the update, while not being used by us to watch or add anything etc... I have rebooted the NAS once, made no difference. Attached are two logs: Log01g where Emby was only up for 7 mins, and crashed again, this time while being used to watch a TV show. Log02 is a crash when not being used to play back anything. I started it again just to get the logs, and it crashed while I was reading this thread and making this post. Log01.txt Log02.txt Edited May 5, 2018 by KRULL Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 5, 2018 Share Posted May 5, 2018 I also have had an issue since this update, Emby is constantly crashing, DS916+. I know it did it a few times immediately after the update, while not being used by us to watch or add anything etc... I have rebooted the NAS once, made no difference. Attached are two logs: Log01g where Emby was only up for 7 mins, and crashed again, this time while being used to watch a TV show. Log02 is a crash when not being used to play back anything. I started it again just to get the logs, and it crashed while I was reading this thread and making this post. It might be due to having circular collections: https://emby.media/community/index.php?/topic/58592-3400-hanging-during-library-scan/?p=574157 It is occurring due to having added a collection to itself, and the server gets stuck in a loop trying to resolve the items for the collection. There are other similar circular situations that might cause this, such as having two collections, A and B, and adding A to B and B to A. Link to comment Share on other sites More sharing options...
KRULL 8 Posted May 6, 2018 Share Posted May 6, 2018 I am willing to try and see if editing the collections fixes it. Emby is crashing non stop, it hangs forever when trying to access the metadata manager or Collections via web interface. Where is the Collections XML located so I can access it and edit it? Google is giving me no answers and it's not within the Collections locations. Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 6, 2018 Share Posted May 6, 2018 Try removing all of them and then run a library scan. Once that succeeds then try adding back a few at a time, scan and see if it crashes after the scan. Link to comment Share on other sites More sharing options...
KRULL 8 Posted May 6, 2018 Share Posted May 6, 2018 (edited) How do I remove them? Do you mean deleting the above, everything within var/packages/EmbyServer/target/var/data/collections ? If so, I assume that will only delete the creation of the Collection, and not the actual content. Edit: I have copied the contents of var/packages/EmbyServer/target/var/data/collections so I can see that I will be deleting. Now to figure out how to delete the contents of a folder via terminal. Edited May 6, 2018 by KRULL Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 6, 2018 Share Posted May 6, 2018 Correct just temporarily move some of those boxset folders out for now. Link to comment Share on other sites More sharing options...
KRULL 8 Posted May 6, 2018 Share Posted May 6, 2018 I moved all of /collections from var/packages/EmbyServer/target/var/data/ so that folder no longer exists. I can't get a library scan to complete, it crashes at about 73% every time. Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 6, 2018 Share Posted May 6, 2018 server log? Link to comment Share on other sites More sharing options...
KRULL 8 Posted May 6, 2018 Share Posted May 6, 2018 (edited) I recreated the folder "collections" in var/packages/EmbyServer/target/var/data/ via terminal in case that caused an issue, so it's back, and empty, still crashing. I can't open Movies, TVs etc.. with the browser interface to add any movies to create a new collection. I can really only see the Home Emby screen, and the Dashboard. Logs: 63661209654.txt 63661210049.txt server.txt Edited May 6, 2018 by KRULL Link to comment Share on other sites More sharing options...
Luke 37008 Posted May 6, 2018 Share Posted May 6, 2018 according to the first log it looks like the scan completed, no? Link to comment Share on other sites More sharing options...
KRULL 8 Posted May 6, 2018 Share Posted May 6, 2018 It crashed before I could see it as completed. Link to comment Share on other sites More sharing options...
solabc16 379 Posted May 6, 2018 Share Posted May 6, 2018 Hello @@KRULL To clarify, when you say 'crashing' are you finding that Emby Server is stopped in Package Center or just the UI has become unresponsive? Best - James Link to comment Share on other sites More sharing options...
KRULL 8 Posted May 6, 2018 Share Posted May 6, 2018 Both, it can be stopped in Package Center with nothing being done, it can stop after the UI has been unresponsive. I'm currently watching something, and about 10mins in, which is better than a day ago. It hasn't stopped in quite a while now. I can access the UI as normally would, but I can't add movies to a collection. As all collections got removed it has be a new one each attempt. It always results in the UI hanging and collection being created. It hasn't resulted in Emby stopping yet though. Link to comment Share on other sites More sharing options...
solabc16 379 Posted May 6, 2018 Share Posted May 6, 2018 OK, thanks - when you get a chance can you do this: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs That will give us the information we need to look at any failures that result in the process exiting. Best - James Link to comment Share on other sites More sharing options...
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