bill0527-1 0 Posted April 28, 2018 Share Posted April 28, 2018 (edited) New to Emby. Have several MP4 TV shows that won't play on my 4th Gen Apple TV. File is MPEG-4 MP4, 7969 Kkb/s, 1920x1080 (16:9) at 29.970 FPS. Audio stream is AC3 16 bits Emby Server Version 3.3.1.0 Windows 10 Empby App version 1.1.15 TVOS 11.3 I tried to play Big Bang Theory at about 8:40 am Error: Content cannot be played because its's format is not compatible with Apple TV Server log is attached Bill Log.txt Edited April 28, 2018 by bill0527-1 Link to comment Share on other sites More sharing options...
ebr 14902 Posted April 28, 2018 Share Posted April 28, 2018 Hi. Can you please post the media info (bottom of screen on detail page of web app) for that item? Thanks. Link to comment Share on other sites More sharing options...
bill0527-1 0 Posted April 28, 2018 Author Share Posted April 28, 2018 (edited) Media info attached Edited April 28, 2018 by bill0527-1 Link to comment Share on other sites More sharing options...
corey 312 Posted April 28, 2018 Share Posted April 28, 2018 @@bill0527-1 — Hey I’m one of the Apple TV developers. Nothing in the media info looks obviously wrong to me. Would you be able to provide a sample to me (you can private message me the details) for testing? Thanks! Link to comment Share on other sites More sharing options...
bill0527 0 Posted April 28, 2018 Share Posted April 28, 2018 @@bill0527-1 — Hey I’m one of the Apple TV developers. Nothing in the media info looks obviously wrong to me. Would you be able to provide a sample to me (you can private message me the details) for testing? Thanks! How large should the sample be? Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Luke 36997 Posted April 28, 2018 Share Posted April 28, 2018 It doesn't really matter. What matters is that the same problem is exhibited with the sample. Thanks. Link to comment Share on other sites More sharing options...
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