nathz 1 Posted April 22, 2018 Share Posted April 22, 2018 Hi all, Another 'subtitles not working' i'm afraid. I have searched through existing posts but they all seem to be different to the error i am experiencing. I have recently installed Emby - hats off to the developers - it is a very impressive media manager! I have a subscription to opensubtitles and my user information is entered correctly. I am getting the following error repeatedly when trying to find subtitles. It doesn't ALWAYS error out, but more than 50% of the time. I have manually searched for the subtitles in question several times on opensubtitles and they definitely exist. I have disabled the 'only get perfect matched subtitled' option. I really debug logging is not currently enabled. If you gurus can't figure out the problem with the below standard logs i'll try to generate some more logs for you. The bit of the error that differs from the other users having problems is: System.Net.WebException: Aborted. I'm not sure exactly what is causing this. Please advise. Cheers 2018-04-22 10:19:25.810 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc2018-04-22 10:19:26.377 Info HttpClient: HttpClientManager GET: http://api.thesubdb.com/?action=search&hash=6C766488EAD635D6B7322FAC365756CA2018-04-22 10:19:46.379 Error HttpClient: Error RequestCanceled getting response from http://api.thesubdb.com/?action=search&hash=6C766488EAD635D6B7322FAC365756CA *** Error Report *** Version: 3.3.1.0 Command line: /var/packages/EmbyServer/target/server/MediaBrowser.Server.Mono.exe -package synology -programdata /var/packages/EmbyServer/target/var -ffmpeg /var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/ffmpeg/bin/ffprobe -restartpath /var/packages/EmbyServer/scripts/restart Operating system: Unix 3.10.102.0 64-Bit OS: True 64-Bit Process: True User Interactive: False Mono: 5.2.0.224 (tarball Thu Sep 21 16:55:02 CST 2017) Processor count: 4 Program data path: /var/packages/EmbyServer/target/var Application directory: /volume1/@appstore/EmbyServer/releases/v3.3.1.0 System.Net.WebException: Aborted. at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <7bc83f72cfb44c1eac96d11ef998e9a2>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <d31cad56a57f4677b3b2262d472abcad>:0 System.Net.WebException at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <7bc83f72cfb44c1eac96d11ef998e9a2>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <d31cad56a57f4677b3b2262d472abcad>:0 2018-04-22 10:19:46.383 Error SubtitleManager: Error downloading subtitles from SubDB *** Error Report *** Version: 3.3.1.0 Command line: /var/packages/EmbyServer/target/server/MediaBrowser.Server.Mono.exe -package synology -programdata /var/packages/EmbyServer/target/var -ffmpeg /var/packages/EmbyServer/target/ffmpeg/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/ffmpeg/bin/ffprobe -restartpath /var/packages/EmbyServer/scripts/restart Operating system: Unix 3.10.102.0 64-Bit OS: True 64-Bit Process: True User Interactive: False Mono: 5.2.0.224 (tarball Thu Sep 21 16:55:02 CST 2017) Processor count: 4 Program data path: /var/packages/EmbyServer/target/var Application directory: /volume1/@appstore/EmbyServer/releases/v3.3.1.0 MediaBrowser.Model.Net.HttpException: Aborted. ---> System.Net.WebException: Aborted. at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <7bc83f72cfb44c1eac96d11ef998e9a2>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <d31cad56a57f4677b3b2262d472abcad>:0 --- End of inner exception stack trace --- at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__19.MoveNext () [0x0072e] in <2ec33ecfd14f4b9a84b818a0ea991ec7>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0 at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsync>d__16.MoveNext () [0x0009f] in <2ec33ecfd14f4b9a84b818a0ea991ec7>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0 at MediaBrowser.Providers.Subtitles.SubDB+<Search>d__10.MoveNext () [0x0033d] in <ccdcf4f4c4514ec6b53c8d6052387927>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0 at MediaBrowser.Providers.Subtitles.SubtitleManager+<SearchSubtitles>d__16.MoveNext () [0x001b5] in <ccdcf4f4c4514ec6b53c8d6052387927>:0 MediaBrowser.Model.Net.HttpException at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsyncInternal>d__19.MoveNext () [0x0072e] in <2ec33ecfd14f4b9a84b818a0ea991ec7>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0 at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<SendAsync>d__16.MoveNext () [0x0009f] in <2ec33ecfd14f4b9a84b818a0ea991ec7>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0 at MediaBrowser.Providers.Subtitles.SubDB+<Search>d__10.MoveNext () [0x0033d] in <ccdcf4f4c4514ec6b53c8d6052387927>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <d31cad56a57f4677b3b2262d472abcad>:0 at MediaBrowser.Providers.Subtitles.SubtitleManager+<SearchSubtitles>d__16.MoveNext () [0x001b5] in <ccdcf4f4c4514ec6b53c8d6052387927>:0 InnerException: System.Net.WebException System.Net.WebException: Aborted. at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <7bc83f72cfb44c1eac96d11ef998e9a2>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <d31cad56a57f4677b3b2262d472abcad>:0 at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <7bc83f72cfb44c1eac96d11ef998e9a2>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <d31cad56a57f4677b3b2262d472abcad>:0 Link to comment Share on other sites More sharing options...
Luke 37010 Posted April 22, 2018 Share Posted April 22, 2018 Hi, requests to SubDb are timing out. Maybe their is an issue on their end. This is nothing to worry about. The server will still try with OpenSubtitles as well as retrying again on the next run of the scheduled task. Link to comment Share on other sites More sharing options...
mikeraburn 60 Posted April 22, 2018 Share Posted April 22, 2018 @@nathz Not just you, me too. Like what is said above by Luke, it's more than likely them and not us or the excellent EMBY software. Link to comment Share on other sites More sharing options...
Luke 37010 Posted April 22, 2018 Share Posted April 22, 2018 We're going to remove SubDb from the server and make it a plugin because it's turning out to be too much troubleshooting. Link to comment Share on other sites More sharing options...
nathz 1 Posted April 22, 2018 Author Share Posted April 22, 2018 Thanks for this information. I guess i just don't like seeing massive amounts of errors in logs! Cheers for promptness in replies team Link to comment Share on other sites More sharing options...
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