guymyer 1 Posted April 8, 2018 Share Posted April 8, 2018 My 4k HDR content is showing grey bars on top/bottom instead of black. Other apps dont have this issue so I'm assuming it's an emby thing instead of a TV issue. I see older posts on this issue but no solutions, is this being worked on? I have a Sony Bravia, so using Android TV app. I've tried beta and release. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
ebr 14903 Posted April 8, 2018 Share Posted April 8, 2018 Hi. We have not discovered any reason for this. When the other topic went quiet I assumed people had solved it with their TV settings. Link to comment Share on other sites More sharing options...
guymyer 1 Posted April 9, 2018 Author Share Posted April 9, 2018 Well issue still exists, at least for me. Instead of solid black, I get grey bars. There are darker blacks in my movies, so this is quite distracting. I notice the color adjustments when I start a movie. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
guymyer 1 Posted May 16, 2018 Author Share Posted May 16, 2018 Well... I'm still having this issue but after lots of research I've found the cause and hoping emby can add a fix of some sort. Issue is HDR uses a brighter backlight, so if a videos aspect ratio doesn't fill the tv you'll see the backlight turn the empty space gray. Say you have a 21:9 video playing on a 16:9 tv, the empty space isn't filled with black properly. It's as if the pixels are just off, so you see the backlight come through. If you reencode the video with black padding the issue is resolved. That's why some videos will show black while others don't show true black. Is it possible to have emby add black padding to help fill the screen? Link to comment Share on other sites More sharing options...
guymyer 1 Posted May 19, 2018 Author Share Posted May 19, 2018 To add... If I use kodi with emby plugin, there is black bars for her files. So this definitely could be fixed software side. I hope so because I'd much rather use emby native app than kodi. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
Oddbin 0 Posted May 20, 2018 Share Posted May 20, 2018 (edited) Thought it worth pointing out that I also have this issue. I get the same issue no matter the 4k HDR file I used. I have tested several files from the likes of 4kmedia.org and a few from the kodi wiki. Netflix and Amazon are fine as is using Kodi/SPMC as the player. Emby has this issue as does Plex I believe. Device being used is a KD55X8509C, running android tv 7.0, with the latest Emby server and client. Let me know if you need any more info that can help us track this issue down. Edit: Added the Android TV OS version. Edited May 21, 2018 by Oddbin Link to comment Share on other sites More sharing options...
jaketame 85 Posted May 21, 2018 Share Posted May 21, 2018 I’m using a XF9005 and I don’t have this issue. Link to comment Share on other sites More sharing options...
marley 0 Posted September 22, 2018 Share Posted September 22, 2018 I'm using a Sony A1 oled tv and I have the same issue with grey bars instead of black bar letterboxes when playing HDR10 content. Is there a solution for this issue or a solution in the works? Link to comment Share on other sites More sharing options...
Luke 37007 Posted September 22, 2018 Share Posted September 22, 2018 How gray is it? Link to comment Share on other sites More sharing options...
marley 0 Posted September 22, 2018 Share Posted September 22, 2018 Really grey Link to comment Share on other sites More sharing options...
marley 0 Posted September 24, 2018 Share Posted September 24, 2018 Some more info: The issue persists when using VLC as external player in Emby. But not when playing the videos directly with the Sony stock video player. The Sony player is however not shown as an option when 'Use External Player for Videos' is set in Emby. Link to comment Share on other sites More sharing options...
ebr 14903 Posted September 24, 2018 Share Posted September 24, 2018 The Sony player is however not shown as an option when 'Use External Player for Videos' is set in Emby. Because it isn't an Android App I would imagine. Link to comment Share on other sites More sharing options...
marley 0 Posted September 25, 2018 Share Posted September 25, 2018 So is the conclusion that this issue cannot be fixed in the Emby app but rather via the Sony firmware and/or the Android TV OS? Link to comment Share on other sites More sharing options...
jaketame 85 Posted September 25, 2018 Share Posted September 25, 2018 Yup... Affects Plex and Kodi too. Roku seems to be ok apparently. https://forums.plex.tv/t/grey-bars-in-hdr-instead-of-black/197887/101 https://forum.kodi.tv/showthread.php?tid=328294 Link to comment Share on other sites More sharing options...
gsa 0 Posted November 21, 2018 Share Posted November 21, 2018 Looks like the developers at Plex figured out a solution for this: https://np.reddit.com/r/PleX/comments/9qok7y/plex_we_need_to_talk_about_your_androidtv_client/e9adcwm/ Any chance we can get this worked into Emby too? Link to comment Share on other sites More sharing options...
Oddbin 0 Posted December 27, 2018 Share Posted December 27, 2018 Any news on a fix for this or implementing the "work around" that was posted in the above link? Link to comment Share on other sites More sharing options...
jaketame 85 Posted January 20, 2019 Share Posted January 20, 2019 Kodi Leia B5 has been fixed.. Will try and source the changes Link to comment Share on other sites More sharing options...
TheMafia 7 Posted April 1, 2019 Share Posted April 1, 2019 Just letting you guys know that I am having the exact same issue. TV is a Sony KD-75x8500e. Latest Emby server and Android app for my TV. The grey bars are too distracting. I hope you can find a fix. Thanks Link to comment Share on other sites More sharing options...
marley 0 Posted June 14, 2019 Share Posted June 14, 2019 Latest Sony firmware update to android 8 solved the hdr grey bar issue on my Sony A1... Link to comment Share on other sites More sharing options...
ebr 14903 Posted June 14, 2019 Share Posted June 14, 2019 Latest Sony firmware update to android 8 solved the hdr grey bar issue on my Sony A1... YAY! Thanks for letting us know. Link to comment Share on other sites More sharing options...
r32godzilla 0 Posted July 8, 2019 Share Posted July 8, 2019 Cool will have to check my Sony x9000f. Still had grey bars other night and I thought it auto updates Android. Link to comment Share on other sites More sharing options...
HanzoX7 8 Posted July 26, 2019 Share Posted July 26, 2019 Latest Sony firmware update to android 8 solved the hdr grey bar issue on my Sony A1... Hi, I'm running the latest firmware for my XBR-55X805E and I get the grey bars when playing HDR content on the latest Emby app for Android TV... TV's firmware version is v6.6520, which can be found here. Kodi, the stock Video app nor the Netflix app suffer from this. That page lists an A1 model, just not sure if maybe it's for a different one that got a different firmware addressing that issue. Could you share what's the model of your A1 so I can raise it in their support forum? Link to comment Share on other sites More sharing options...
r32godzilla 0 Posted August 19, 2019 Share Posted August 19, 2019 (edited) Yeah sorry to burst the bubble here but the issue is still occuring on my X9000f. After doing some more testing the issue is with H265 HDR files that have a vertical resolution of less that 2160 pixels. ie 3840 x 1600 etc. 3840 x 2160 videos are fine. Hopefully this helps give the devs more info to go on towards getting a fix for this. Cheers! Edited August 19, 2019 by r32godzilla Link to comment Share on other sites More sharing options...
HanzoX7 8 Posted March 17, 2020 Share Posted March 17, 2020 (edited) Yesterday, I was fiddling with some HDR movies and noticed the lack of grey bars. I was surprised by this and checked the release notes. The 1.7.92 version of the Emby Android TV mentions "Work around Sony gray bar problem on HDR cropped content", which is AMAZING. I want to take the time to thank you for the work. It's probably not easy to work around the crap that TV manufacturers do, specially Sony. My premiere subscription is up in a few weeks and this certainly makes it worth the renewal. Edited March 17, 2020 by HanzoX7 1 Link to comment Share on other sites More sharing options...
Luke 37007 Posted March 17, 2020 Share Posted March 17, 2020 Yesterday, I was fiddling with some HDR movies and noticed the lack of grey bars. I was surprised by this and checked the release notes. The 1.7.92 version of the Emby Android TV mentions "Work around Sony gray bar problem on HDR cropped content", which is AMAZING. I want to take the time to thank you for the work. It's probably not easy to work around the crap that TV manufacturers do, specially Sony. My premiere subscription is up in a few weeks and this certainly makes is worth the renewal. Thanks for the feedback ! Link to comment Share on other sites More sharing options...
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