K22R8CT 24 Posted February 14, 2018 Share Posted February 14, 2018 I have the Apple TV 4K with the latest OS and Emby version. Recently Emby has begun skipping subtitles. For example, assume in a working player the three passages below (A, B, and C) would be displayed consecutively, one at a time: A – "The weather outside is lovely isn't it?" B – "Why yes it is. It wasn't so lovely yesterday" C – "No, no it wasn't" When playing the video in Emby on Apple TV: A is spoken and A is displayed B is spoken but A remains on screen C is spoken and C is displayed. In the example above B is never displayed. It doesn't always fail to be displayed – if there is a long enough silence between A and B, B will appear. This problem began in the last month or so. This is consistent across a number of movies and not a problem in the Emby web player. All of my tests were done using Direct Play mp4 files (h264/avc1, AAC/mp4a) and SRT subtitles. Link to comment Share on other sites More sharing options...
ebr 14903 Posted February 14, 2018 Share Posted February 14, 2018 Are the subtitles internal or external? Do they appear and are selectable within the Apple player interface (the swipe down menu during playback)? Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted February 15, 2018 Author Share Posted February 15, 2018 Are the subtitles internal or external? External in an .srt file. Do they appear and are selectable within the Apple player interface (the swipe down menu during playback)? Yes. Link to comment Share on other sites More sharing options...
ebr 14903 Posted February 15, 2018 Share Posted February 15, 2018 Can I please see the srt file and can you indicate some specific text that does not show up? Thanks. Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted February 15, 2018 Author Share Posted February 15, 2018 (edited) In this file the screen (15) below appears: Why do hens lay eggsof different sizes? The next 3 screens (16, 17, 18) do not appear, instead screen (15) remains. It's not you, mon ami. These are twoperfectly good oeufs. CHIEF INSPECTOR: Mr. Poirot... The next screen to appear is (19): I've got three religionsbent on riot. test.eng.srt.txt Edited February 15, 2018 by Anon28109 Link to comment Share on other sites More sharing options...
ebr 14903 Posted February 16, 2018 Share Posted February 16, 2018 Luke - any chance the number formatting in that SRT (using European ',' instead of '.') is mucking up the timings when converted to json...? Link to comment Share on other sites More sharing options...
ebr 14903 Posted February 18, 2018 Share Posted February 18, 2018 Please force re-start the app and let us know if this is still a problem. Thanks. Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted February 19, 2018 Author Share Posted February 19, 2018 (edited) That fixed it, which is strange because this has happened with more than one video over several restarts. I guess eventually the app reaches a state where this problem appears and the cure is a restart. Thanks. Edited February 19, 2018 by Anon28109 Link to comment Share on other sites More sharing options...
Solution Luke 37008 Posted February 19, 2018 Solution Share Posted February 19, 2018 Actually we pushed an update to the Apple TV app. Thanks. 1 Link to comment Share on other sites More sharing options...
K22R8CT 24 Posted February 19, 2018 Author Share Posted February 19, 2018 Oh, great! Thanks again. Link to comment Share on other sites More sharing options...
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