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Xbox One X + No 4K HEVC Direct Play or HDR!!!

xbox hevc 4k direct play

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#1 utomi OFFLINE  

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Posted 05 February 2018 - 06:24 PM

So, i want to buy the premium subsricption but first of course i test the Emby Theatre on my Xbox One X. And it is working execpt one function. There is no 4k HEVC direct play and of course because of that there is no HDR. I don't know what's wrong but my server Transcoding any 4K HEVC file because : The Video resolution is not supported. But why? Can anyone help me please? 

I attached my log files. Thanks.

Attached Files



#2 Luke OFFLINE  

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Posted 05 February 2018 - 07:12 PM

Hi, are you on a 4K TV?



#3 utomi OFFLINE  

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Posted 05 February 2018 - 07:15 PM

Yes of course ! I`m on a full 4k HDR 10bit TV!

#4 Luke OFFLINE  

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Posted 05 February 2018 - 07:16 PM

Ok, looks like we're incorrectly detecting that as 1080p. I'll do some testing and then get an app update out. Thanks.



#5 utomi OFFLINE  

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Posted 05 February 2018 - 07:30 PM

Ok, thanks. Any ETA? A days or maybe weeks ? Thanks anyway.

#6 Luke OFFLINE  

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Posted 05 February 2018 - 07:47 PM

Within a couple days.


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#7 Hairygrass OFFLINE  

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Posted 12 February 2018 - 12:04 AM

Hi, Is there any update on this problem? I am also experiencing this.



#8 Luke OFFLINE  

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Posted 12 February 2018 - 12:06 AM

Hi, it will be resolved in the next app update, thanks.


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#9 PaulW08 OFFLINE  

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Posted 21 February 2018 - 05:56 PM

Hi, it will be resolved in the next app update, thanks.

Any update on this? I'm assuming this would probably solve my issue with my Xbox One X with the green screen video and fix Atmos playback since no transcoding. 



#10 Luke OFFLINE  

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Posted 21 February 2018 - 06:06 PM

I submitted an update that removed the transcoding. Is it now direct playing?



#11 PaulW08 OFFLINE  

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Posted 21 February 2018 - 07:03 PM

I submitted an update that removed the transcoding. Is it now direct playing?

Still transcoding it looks like. Is there a way I can confirm I’m on the lastest version of Emby on Xbox One?


Edit: looks like I see why. When I do TRUEHD 7.1 I get the green screen and it transcodes. When I do Dolby Digital 5.1 I can play video fine and it direct plays.

Edited by PaulW08, 21 February 2018 - 07:06 PM.


#12 Luke OFFLINE  

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Posted 21 February 2018 - 07:08 PM

It auto updates. It might actually just be due to Atmos. We haven't added that yet for direct play. We'll look into that. In the meantime just as test, if you had for example 4k hevc Ac3 that should direct play.

#13 PaulW08 OFFLINE  

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Posted 21 February 2018 - 07:10 PM

That’s the case then. Can confirm direct play with AC3 works fine. Just tried it. Are you guys planning on atmos for the future?

Edited by PaulW08, 21 February 2018 - 07:12 PM.


#14 Luke OFFLINE  

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Posted 21 February 2018 - 07:11 PM

Yea i'll do some testing on it, thanks.


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#15 Hairygrass OFFLINE  

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Posted 21 February 2018 - 07:11 PM

It's no longer transcoding standard 4K content for me. It is however still showing a green screen when playing HDR content.



#16 PaulW08 OFFLINE  

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Posted 21 February 2018 - 07:12 PM

It's no longer transcoding standard 4K content for me. It is however still showing a green screen when playing HDR content.


Try switching audio. Are you trying to do TRUEHD?

#17 Hairygrass OFFLINE  

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Posted 21 February 2018 - 07:16 PM

Pretty sure it was dolby digital. Can't check until I get home in 9 hours.



#18 Doofus ONLINE  

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Posted 21 February 2018 - 07:45 PM

It auto updates. It might actually just be due to Atmos. We haven't added that yet for direct play. We'll look into that. In the meantime just as test, if you had for example 4k hevc Ac3 that should direct play.


Just a heads up on Atmos, it isn't a codec. And it isn't tied to TrueHD. I have a movie with EAC3 that has Atmos. It's metadata. So I'm not sure how you'll be able to add it as an option.

#19 Allex OFFLINE  

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Posted 25 February 2018 - 01:08 AM

I have a issue with transcoding as well. All my 4k are aac 5.1 and 7.1 hdr l. I tried playing with 5.1 without subtitles and 7.1 without subtitles and they all transcoding. I can only get direct play if it's a 4k without HDR. I think it's HDR issue here.

#20 Doofus ONLINE  

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Posted 25 February 2018 - 01:23 AM

I think that's right. Trying to play an SDR 4k movie in WMP, it plays. With HDR, sound, no picture.







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