Emby for Roku audio playback problem

[myriaxis 3]

Hi,

 

I just sent a log from the Emby for Roku app.

Time: 2018-01-07 19:34 EST

User: Francois

 

Emby server : 3.2.60.0

Emby for Roku : 3.0.54

 

I created a mkv file (Blade Runner 2049) encoded with Handbrake (x265 10 bits, CRF 23, HE-AAC 5.1 bitrate 256).

When played on my Roku 3 with the Emby for Roku app, the audio low frequencies sound like cracking noises.

When played on my Roku 3 with the Blue Neon app, it's not as bad, but I hear cracking noises also.

When played on the Web App, it plays fine.

When played on VLC, it plays fine.

 

Where should I start to fix this playback problem?

 

Thanks

[Luke 37009]

Can you also attach the emby server and ffmpeg log? you can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[myriaxis 3]

Hello Luke,

 

Here are the files.

 

In the server log, I see a lot of DLNA error reports.

Should I be concerned?

server-63650880000.txt

ffmpeg-transcode-3c7aab20-05c9-42d9-8973-e325ad852014.txt

ffmpeg-transcode-3cd6f5b7-395a-4d30-af75-fbe5df9a06ec.txt

[Luke 37009]

As a test, can you go into server transcoding settings and change the audio downmix boost from 2 to 1? See if that makes a difference. thanks.

[myriaxis 3]

Hello Luke,

 

Sorry for the long delay.

Changing the audio downmix boost from 2 to 1 in the transcoding options of the Emby Server seems to solve the problem.

I'll test it with other mkv files to confirm.

 

Thanks.

[Luke 37009]

Interesting, thanks for the feedback.