ITGuy1024 13 Posted January 7, 2018 Share Posted January 7, 2018 Hi all, Having a bit of a frustrating time playing some files. Larger files, say anything over 15GB has a hard time playing on my Roku 4 Ultra. It sits on retrieving and loading constantly. I have tried wired and wireless, both do the same thing. Wired is a GB connection back to the server. I have the playback set to auto or 30MBs UHD. Trans-coding is set to use max cores on the server. 1 Link to comment Share on other sites More sharing options...
Luke 36887 Posted January 7, 2018 Share Posted January 7, 2018 hi there @@ITGuy1024, we're sorry to hear about this. Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks ! Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted January 7, 2018 Author Share Posted January 7, 2018 logs added server-63650868668.txt ffmpeg-transcode-62eb57a2-58b8-4e64-98bb-0cd43159dfc6.txt Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted January 7, 2018 Author Share Posted January 7, 2018 (edited) This issue also appears when I try to play files from the server in the web client. As a test I also installed Plex which streams perfect on the server but falls apart on the Roku. This might be a limitation of the Roku since it only has a 10/100 port on it and can't deal with the larger files. Edited January 7, 2018 by ITGuy1024 Link to comment Share on other sites More sharing options...
ebr 14862 Posted January 7, 2018 Share Posted January 7, 2018 It is not the size of the files per se but, rather, their bitrate and codec (hevc at 45+Mb/s). Your server cannot transcode them fast enough and the Roku probably also cannot handle that high of a bitrate to direct play it (but you should try a setting north of 45Mb and see). Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted January 7, 2018 Author Share Posted January 7, 2018 I'd be surprised if the server was having a hard time. 8 core 4.8Ghz / 16GB Ram Are you saying to change these settings on the server or on the Roku? I changed the video quality setting on the Roku from 100Mb to 30, to auto with no difference. Link to comment Share on other sites More sharing options...
ebr 14862 Posted January 7, 2018 Share Posted January 7, 2018 I'd be surprised if the server was having a hard time. 8 core 4.8Ghz / 16GB Ram Well, it is . From your transcode log, it is not able to transcode at even 1/2 speed: frame= 3 fps=0.0 q=0.0 size=N/A time=00:00:00.40 bitrate=N/A speed=0.643x frame= 10 fps=8.3 q=0.0 size=N/A time=00:00:00.74 bitrate=N/A speed=0.619x frame= 15 fps=8.4 q=0.0 size=N/A time=00:00:00.91 bitrate=N/A speed=0.512x frame= 22 fps=9.4 q=0.0 size=N/A time=00:00:01.24 bitrate=N/A speed=0.532x frame= 27 fps=9.4 q=28.0 size=N/A time=00:00:01.41 bitrate=N/A speed=0.495x frame= 32 fps=9.3 q=28.0 size=N/A time=00:00:01.75 bitrate=N/A speed=0.51x frame= 38 fps=9.6 q=28.0 size=N/A time=00:00:01.92 bitrate=N/A speed=0.483x frame= 43 fps=9.4 q=28.0 size=N/A time=00:00:02.08 bitrate=N/A speed=0.458x frame= 50 fps=9.8 q=28.0 size=N/A time=00:00:02.42 bitrate=N/A speed=0.473x frame= 55 fps=9.6 q=28.0 size=N/A time=00:00:02.59 bitrate=N/A speed=0.454x frame= 62 fps=9.9 q=28.0 size=N/A time=00:00:02.92 bitrate=N/A speed=0.466x frame= 67 fps=9.9 q=28.0 size=N/A time=00:00:03.09 bitrate=N/A speed=0.456x frame= 72 fps=9.8 q=28.0 size=N/A time=00:00:03.40 bitrate=N/A speed=0.464x frame= 78 fps=9.9 q=28.0 size=N/A time=00:00:03.57 bitrate=N/A speed=0.454x Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted January 7, 2018 Author Share Posted January 7, 2018 Color me surprised. Can I tweak anything to improve this? Link to comment Share on other sites More sharing options...
Luke 36887 Posted January 7, 2018 Share Posted January 7, 2018 We're transcoding 4K to 4K so that is probably the main reason. We should just transcode 4K to 1080p and then it probably will be fine. We're looking into it, thanks. Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted January 7, 2018 Author Share Posted January 7, 2018 Thanks, let me know if there's anything that can be done. Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted January 12, 2018 Author Share Posted January 12, 2018 Any update on this? Link to comment Share on other sites More sharing options...
Luke 36887 Posted January 12, 2018 Share Posted January 12, 2018 Please try again with the next release of emby server, thanks! Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted January 12, 2018 Author Share Posted January 12, 2018 Do you know when that is planned or is it in a beta version I can try? Link to comment Share on other sites More sharing options...
Luke 36887 Posted January 12, 2018 Share Posted January 12, 2018 You can install the beta from the website, yes. Link to comment Share on other sites More sharing options...
Robert X. Gonzalez 4 Posted April 16, 2018 Share Posted April 16, 2018 Luke, I also have experienced this issue, but not every movie or episode that Emby records. Roku typically works just fine with Video Quality set to Automatic (Default). However, when I do records SOME shows, sometimes moving it down to 1Mbps HD works, even then every so often all the way down to 500 Kbps SD. Even then some movies will simply not play on Roku. They play fine on Emby and can also directly click on the file and play it with windows. It has on occasion frustrated me so much, I just delete it and wait for the movie to air again and then often times the movie will then play just fine. I do not know what to tweak at this point. I have the most current version of Emby Server. The current movie giving me an issue is IN HARMS WAY. Will not play in auto, but will finally play at 1Mbps HD, but still takes about a minute or so to retrieve. Frankly, never know when I will record and have issues. Any thoughts? Log Link to comment Share on other sites More sharing options...
Luke 36887 Posted April 16, 2018 Share Posted April 16, 2018 Hi, is the mp4 in this log something that was created using the emby recording conversion feature? Link to comment Share on other sites More sharing options...
Robert X. Gonzalez 4 Posted April 16, 2018 Share Posted April 16, 2018 Luke, Yes, recorded this movie using Emby Server back in May, so what ever version was current then was used. But this continues to happen. When I do d/l a movie say off youtube or from a dvd using handbrake, always works. Does not happen often and always recording so have not determined what may be causing it. Using the Silicondust tuners but with and without transcoders. I have four Roku's and happens on all. Link to comment Share on other sites More sharing options...
Luke 36887 Posted April 16, 2018 Share Posted April 16, 2018 We need to determine if the issue is with the file itself or if the network is just too slow. I would try creating some new recordings without using the conversion feature. With the next release of the server, the feature will be gone anyway and replaced with a feature to convert after the recording has completed, as that will produce a much more reliable result. Link to comment Share on other sites More sharing options...
ITGuy1024 13 Posted April 17, 2018 Author Share Posted April 17, 2018 I pretty much gave up trying to stream movies from Emby. It seems to rarely play without constant buffering. Full gig network, powerful server and latest roku devices. It may work if you lower the quality to the "potato" setting. 1 Link to comment Share on other sites More sharing options...
Robert X. Gonzalez 4 Posted April 17, 2018 Share Posted April 17, 2018 I will wait till the next release. the Movie mentioned was recorded last year. I do a lot of recordings, but sometimes it takes me a bit to get to the movie/series I recorded. I have seen it with recordings this year, but it is not every recording, just occasional, and never know it till I check later to watch it. I have a notion it may be the conversion, although not sure exactly what I have done. I have a gig network, four core / 3.5 GHz and 16 Gigs.... and when recording, typically no more than two programs at a time but sometimes four or five, but typically two. Will wait as this is not a daily thing and only discover later and just a little annoying as typically, recordings are flawless even when recording up to six movies or episodes at a time (rare that many simultaneously). Will keep you posted! Link to comment Share on other sites More sharing options...
Luke 36887 Posted April 17, 2018 Share Posted April 17, 2018 I pretty much gave up trying to stream movies from Emby. It seems to rarely play without constant buffering. Full gig network, powerful server and latest roku devices. It may work if you lower the quality to the "potato" setting. Please try again with the next release of Emby Server, thanks ! Link to comment Share on other sites More sharing options...
Robert X. Gonzalez 4 Posted April 18, 2018 Share Posted April 18, 2018 Luke, Weird thing. Today, I thought for giggles, to turn on HW Transcoding (Intel) and attempt to view the movie IN HARMS WAY. It worked! What I did it turned on HW TC, then on ROKU attempted to play and you could see ROKU reaching out to my NAS (use direct play) stream and it took about 12 seconds. Usually when I have no issues, takes 2-3 seconds. I can wait 12 seconds but before I waited and waited. So it seems Roku needs help to transcode? Nonetheless, as soon as ROKU has the file playing I turn of HW TC as it has given me trouble for almost a year. I do not recall if I originally recorded the movie with INTEL HW TC or not. In any event, this is FYI and yes, await the newest version of EMBY server when you all release. Warmest Regards, Robert Link to comment Share on other sites More sharing options...
Luke 36887 Posted April 19, 2018 Share Posted April 19, 2018 What is a .ts file that you played? Link to comment Share on other sites More sharing options...
Robert X. Gonzalez 4 Posted April 19, 2018 Share Posted April 19, 2018 Luke, Sir, no .TS files. All files are either .mp4 or mkv. The file I have problems with (until I turn on HW DC) is IN HARMS WAY and .mp4. I have not had a .TS file in about 18 months or so, and the few I had, converted to .mp4 with no playback issues. Link to comment Share on other sites More sharing options...
Luke 36887 Posted April 19, 2018 Share Posted April 19, 2018 Right OK. I would suggest turning off the recording conversion feature so that all future recordings are .ts files. Link to comment Share on other sites More sharing options...
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